Telltale Games

scollege · 12/11/2006, 06:36 pm

I have been trying to download this freaking purchased game (Al Emmo and the Lost Dutchman's Mine) since 12/10 (it's 12/11 now). The connection will not go any faster than 25 kbps (even though I have a DSL connection. I might as well be using an old 56k or something!).

I've been letting it run for over 24 hours now. I'm finally at about 85% and now I am getting errors when attempting to finish (see below image):

Yes, I have tried completely disabling my firewalls.

Yes, I obviously have an Internet connection (I'm sending this, aren't I?).

Yes, I am throughly fed up.

I can provide my order # upon request.

If this can't get resolved soon I'll need a refund.

Emily · 12/11/2006, 08:22 pm

Sorry to hear it's been so slow.

The good news is that our games use a download manager that keeps track of how much you've already downloaded. After getting that error message, if you double-click the "Download Al Emmo Now" shortcut (or whatever it's called) on your desktop, the download should resume from the point where it dropped off. Please give that a try. I've gotten that error sometimes downloading games from inside our office -- not sure why, since it's not a firewall problem, but I've always been able to resume the download and it picks up where it left off.

If you're still having trouble, let me know and I can burn the setup file to a CD and drop it in the mail for you.

**Jake** · 12/11/2006, 08:23 pm

Sorry you're having trouble, scollege! Someone will likely be able to provide you with a direct download URL (or better solution) tomorrow when they get to work (its 9:30 in the evening right now in California, so nobody's at the office at the moment).

edit: I guess Emily beat me to the punch with a real suggestion. Awesome. (and scary)

CrazyER · 12/12/2006, 01:18 am

HI,

i had the some problem. I can´t download the setup file. what should i do ?? Can i canceld my order ?? i´ve payed with paypal. And shipping a CD is not a good idea, because i´m from germany.

Emily · 12/12/2006, 06:36 am

Hi CrazyER,

Sorry to hear it.

It's a big file, so I understand why some people would have trouble downloading it.

We can refund your order. Send an email with your order number to support@telltalegames.com and we'll take care of it.

In future we hope to offer a smaller download for this game, so maybe you can try again then.

12/11/2006, 06:36 pm	#1
scollege Junior Member Join Date: Dec 2006 Posts: 15	Cannot download game!!! I have been trying to download this freaking purchased game (Al Emmo and the Lost Dutchman's Mine) since 12/10 (it's 12/11 now). The connection will not go any faster than 25 kbps (even though I have a DSL connection. I might as well be using an old 56k or something!). I've been letting it run for over 24 hours now. I'm finally at about 85% and now I am getting errors when attempting to finish (see below image): Yes, I have tried completely disabling my firewalls. Yes, I obviously have an Internet connection (I'm sending this, aren't I?). Yes, I am throughly fed up. I can provide my order # upon request. If this can't get resolved soon I'll need a refund.

12/11/2006, 08:22 pm	#2
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Sorry to hear it's been so slow. The good news is that our games use a download manager that keeps track of how much you've already downloaded. After getting that error message, if you double-click the "Download Al Emmo Now" shortcut (or whatever it's called) on your desktop, the download should resume from the point where it dropped off. Please give that a try. I've gotten that error sometimes downloading games from inside our office -- not sure why, since it's not a firewall problem, but I've always been able to resume the download and it picks up where it left off. If you're still having trouble, let me know and I can burn the setup file to a CD and drop it in the mail for you. Last edited by Emily; 12/11/2006 at 08:26 pm.

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12/11/2006, 08:23 pm	#3
Jake Telltale Team Join Date: Mar 2005 Location: San Francisco, CA Posts: 5,841	Sorry you're having trouble, scollege! Someone will likely be able to provide you with a direct download URL (or better solution) tomorrow when they get to work (its 9:30 in the evening right now in California, so nobody's at the office at the moment). edit: I guess Emily beat me to the punch with a real suggestion. Awesome. (and scary)

12/12/2006, 01:18 am	#4
CrazyER Junior Member Join Date: Dec 2006 Posts: 1	HI, i had the some problem. I can´t download the setup file. what should i do ?? Can i canceld my order ?? i´ve payed with paypal. And shipping a CD is not a good idea, because i´m from germany.

12/12/2006, 06:36 am	#5
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Hi CrazyER, Sorry to hear it. It's a big file, so I understand why some people would have trouble downloading it. We can refund your order. Send an email with your order number to support@telltalegames.com and we'll take care of it. In future we hope to offer a smaller download for this game, so maybe you can try again then.