Telltale Games

Hal15900 · 04/16/2010, 12:04 pm

I am having a problem with Sam and Max 301. I am running Windows 7 64bit. The game will start and then not 5 min into it the screen goes black, the sound slows way down, and the computer becomes unresponsive.

I saw a similar problem with Elder Scrolls Oblivion which was solved by turning on immediate mode on my Realtek sound driver. Immediate mode is still on.

I am running Windows 7 64bit on a Toshiba Qosmio x305-Q701 laptop.

Any thoughts? Anyone else experience this issue?

Previous Seasons of Sam and Max run fine.

Sir Primalform Magnifico · 04/16/2010, 12:13 pm

Well, I'm running Windows 7 Home Premium 64-bit on an Acer 5732Z and I haven't had this problem so I'm not so sure it's definitely a Windows 7 problem. Might be more specific to your hardware or a piece of software you have that I don't.

Hal15900 · 04/16/2010, 12:16 pm

It could be a piece of hardware. However, when I had the similar problem with Oblivion, it ran fine under 32bit Windows 7. Unfortunately I no longer have 32bit Windows installed to test. However, I am suspecting a 64 bit compatibility issue.

I have Windows 7 Professional 64-bit.

Here is a hardware rundown from dxdiag.
NVIDIA GeForce 9700M GTS Driver Version 8.17.0011.9562
Realtek High Definition Audio Driver Version 6.00.0001.5904

Hollow Man · 04/16/2010, 02:03 pm

I have Win7 Pro 64-bit and am experiencing no issues. Core 2 Duo at 2.9 GHz, NVIDIA 8800 GTS driver 196.21 (newest is 197.45, so I think I'm one version behind).

-HM

JedExodus · 04/16/2010, 04:14 pm

64 bit Winders 7 here too, no problems

DarkMatt · 04/16/2010, 04:20 pm

64-bit Windows 7 Pro here too. 2.53 Core 2 Duo, 9600M GT. I'd say it's a problem related to your setup - something you're running, or an issue with the hardware. It's a rather odd problem though.
Try turning all the settings right down (minimum res, graphics quality down) and seeing if that solves anything. If it runs ok, then try turning them back up - could be an issue with your gpu maybe?

Avel · 04/16/2010, 05:01 pm

Have you tried messing with the compatibility mode settings for the program? (I remember those working on Vista, not sure on 7)

FireAza · 04/16/2010, 05:05 pm

The game, aside from being slow, works fine on Win7 64. Though, I did have it lock-up when I viewed the inventory awhile ago.

Hal15900 · 04/16/2010, 05:10 pm

The Nvidia website identified my driver as follows, I am trying an updated driver.

NVIDIA GeForce 9700M GTS 195.62

Hal15900 · 04/16/2010, 07:59 pm

I updated my video driver and turned down the graphics quality from 9 to 6. I guess I was asking my video card to do too much. What are the differences at the different quality levels?

*DjNDB* · 04/18/2010, 12:58 pm

Quote:

Originally Posted by Hal15900

I updated my video driver and turned down the graphics quality from 9 to 6. I guess I was asking my video card to do too much. What are the differences at the different quality levels?

It is also possible that your laptop overheated after a few minutes, which now doesn't happen with lower settings because the load is less.

You can also install the latest Realtek HDA Driver.

LordNOD · 09/17/2010, 05:22 am

Hi!

I have gone through the same problem (on multiple games including SC2, MW2, ArmaII, etc) and i believe i am familiar with it.

Qosmio crashing during games (even freecell) with a black screen and loopy sound from the speakers. Solved only with a hard reset. Problem does not happen if you are running off the battery.

I believe i might have a solution. I have seen the problem crop up across the board on all Qosmio laptops (including my own X300) and i eventually did quite a lot of research and found out a solution.

The problem really pertains to fixing the clock frequencies between the GPU and the CPU and that caused all the problems. They apparently loose sync with each other at variable speeds due to a bug in the power management.

The detailed explanation and solution are on http://www.fixmyqosmio.com and you can check out the writeup there.

It worked for me and it has worked for over 100 other people who have liked it and used it. !!Warning!! it is a COMMERCIAL solution (although it has a 100% refund guarantee) so dont go to the site unless you want to.

I am not soliciting for business. just letting you know that there IS a way to solve the problem and Toshiba are either not concerned or unable to solve the problem. Please dont make the mistake that i made (taking my out of warranty laptop to toshiba) and paying for servicing it.

The service center cant help as it just DOES NOT KNOW how to solve the problem. They service it and hope for the best.

Hope that was some help

LordNOD

04/16/2010, 12:04 pm	#1
Hal15900 Junior Member Join Date: Aug 2009 Posts: 11	Sam, Max and Windows 7 64Bit I am having a problem with Sam and Max 301. I am running Windows 7 64bit. The game will start and then not 5 min into it the screen goes black, the sound slows way down, and the computer becomes unresponsive. I saw a similar problem with Elder Scrolls Oblivion which was solved by turning on immediate mode on my Realtek sound driver. Immediate mode is still on. I am running Windows 7 64bit on a Toshiba Qosmio x305-Q701 laptop. Any thoughts? Anyone else experience this issue? Previous Seasons of Sam and Max run fine.

04/16/2010, 12:16 pm	#3
Hal15900 Junior Member Join Date: Aug 2009 Posts: 11	It could be a piece of hardware. However, when I had the similar problem with Oblivion, it ran fine under 32bit Windows 7. Unfortunately I no longer have 32bit Windows installed to test. However, I am suspecting a 64 bit compatibility issue. I have Windows 7 Professional 64-bit. Here is a hardware rundown from dxdiag. NVIDIA GeForce 9700M GTS Driver Version 8.17.0011.9562 Realtek High Definition Audio Driver Version 6.00.0001.5904 Last edited by Hal15900; 04/16/2010 at 12:22 pm.

04/16/2010, 02:03 pm	#4
Hollow Man SURGE! Join Date: Nov 2009 Location: Connecticut Posts: 34	I have Win7 Pro 64-bit and am experiencing no issues. Core 2 Duo at 2.9 GHz, NVIDIA 8800 GTS driver 196.21 (newest is 197.45, so I think I'm one version behind). -HM __________________ "I see a Hollow Man, gun in hand, it points my way." - The Cult Band Chat

09/17/2010, 05:22 am	#12
LordNOD Junior Member Join Date: Sep 2010 Posts: 1	Suggesions and a solution Hi! I have gone through the same problem (on multiple games including SC2, MW2, ArmaII, etc) and i believe i am familiar with it. Qosmio crashing during games (even freecell) with a black screen and loopy sound from the speakers. Solved only with a hard reset. Problem does not happen if you are running off the battery. I believe i might have a solution. I have seen the problem crop up across the board on all Qosmio laptops (including my own X300) and i eventually did quite a lot of research and found out a solution. The problem really pertains to fixing the clock frequencies between the GPU and the CPU and that caused all the problems. They apparently loose sync with each other at variable speeds due to a bug in the power management. The detailed explanation and solution are on http://www.fixmyqosmio.com and you can check out the writeup there. It worked for me and it has worked for over 100 other people who have liked it and used it. !!Warning!! it is a COMMERCIAL solution (although it has a 100% refund guarantee) so dont go to the site unless you want to. I am not soliciting for business. just letting you know that there IS a way to solve the problem and Toshiba are either not concerned or unable to solve the problem. Please dont make the mistake that i made (taking my out of warranty laptop to toshiba) and paying for servicing it. The service center cant help as it just DOES NOT KNOW how to solve the problem. They service it and hope for the best. Hope that was some help LordNOD

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04/16/2010, 12:13 pm	#2
Sir Primalform Magnifico Senior Member Join Date: Jun 2009 Location: Manchester, UK Posts: 190	Well, I'm running Windows 7 Home Premium 64-bit on an Acer 5732Z and I haven't had this problem so I'm not so sure it's definitely a Windows 7 problem. Might be more specific to your hardware or a piece of software you have that I don't.

04/16/2010, 04:14 pm	#5
JedExodus Banned Join Date: Jun 2009 Location: Ireland Posts: 2,485	64 bit Winders 7 here too, no problems

04/16/2010, 04:20 pm	#6
DarkMatt Junior Member Join Date: Apr 2007 Location: Sydney, Australia Posts: 28	64-bit Windows 7 Pro here too. 2.53 Core 2 Duo, 9600M GT. I'd say it's a problem related to your setup - something you're running, or an issue with the hardware. It's a rather odd problem though. Try turning all the settings right down (minimum res, graphics quality down) and seeing if that solves anything. If it runs ok, then try turning them back up - could be an issue with your gpu maybe?

04/16/2010, 05:01 pm	#7
Avel Gum Addicts Anonymous Join Date: Sep 2007 Location: Not-so-NorCal Posts: 450	Have you tried messing with the compatibility mode settings for the program? (I remember those working on Vista, not sure on 7)

04/16/2010, 05:05 pm	#8
FireAza Member Join Date: Jan 2010 Posts: 36	The game, aside from being slow, works fine on Win7 64. Though, I did have it lock-up when I viewed the inventory awhile ago.

04/16/2010, 05:10 pm	#9
Hal15900 Junior Member Join Date: Aug 2009 Posts: 11	The Nvidia website identified my driver as follows, I am trying an updated driver. NVIDIA GeForce 9700M GTS 195.62

04/16/2010, 07:59 pm	#10
Hal15900 Junior Member Join Date: Aug 2009 Posts: 11	I updated my video driver and turned down the graphics quality from 9 to 6. I guess I was asking my video card to do too much. What are the differences at the different quality levels?