Telltale Games

enlargedhousecats · 04/15/2010, 10:38 pm

when I play the penal zone my screen is messed up and won't display as it should, I'll show you.

I'm playing the steam version by the way

these images weren't cropped in any way, these were taken in fraps and were directly uploaded after taking them.

sorry about the sizes, I don't know how to re-size

benzelz · 04/15/2010, 11:00 pm

??? That's weird...

I have never seen this before. Probably because I have the PS3 version

Kargaros · 04/15/2010, 11:20 pm

My experience with the Telltale-version of The Penal Zone: When I launch The Penal Zone through Steam I get the same strange images as above, but when I run The Penal Zone outside Steam i looks completely normal.

So perhaps it is the Steam Overlay that causes problems?

Hassat Hunter · 04/16/2010, 05:03 am

Enlighten me, what's the problem... I see no issues on those screenshots?

Kargaros · 04/16/2010, 08:47 am

Here is a couple of screenshots from my laptop showing the proper menues:
The Penal Zone - main menu.jpg
The Penal Zone - graphics menu.jpg

And also a screenshot of the graphics menu when the game is launched through Steam.
The Penal Zone via Steam - graphics menu.jpg

Since the resolution is widescreen (16:10), less of the screen is apparently cut off in comparison with enlargedhousecats' and my desktop computer's 4:3-resolution.

Wootman · 04/16/2010, 06:47 pm

This is pissing me off.

enlargedhousecats · 04/16/2010, 06:53 pm

Quote:

Originally Posted by Wootman

This is pissing me off.

I'm going to assume that you mean the glitch and not the thread.

Wootman · 04/16/2010, 07:37 pm

Quote:

Originally Posted by enlargedhousecats

I'm going to assume that you mean the glitch and not the thread.

The glitch.

Will · 04/19/2010, 08:24 am

A couple of questions for you all:
1) is this in fullscreen or windowed mode
2) does the problem change at all if you go in and out of windowed mode
3) What resolution are you playing the game in and what is the native resolution of your monitor
4) are you graphics drivers and directx fully up to date?

enlargedhousecats · 04/19/2010, 09:12 am

Quote:

Originally Posted by Will

A couple of questions for you all:
1) is this in fullscreen or windowed mode
2) does the problem change at all if you go in and out of windowed mode
3) What resolution are you playing the game in and what is the native resolution of your monitor
4) are you graphics drivers and directx fully up to date?

for me, you can just look at the pictures for question #1 and 3. it's the same if it's windowed or not(as long as it's not in wide screen) I'm using an nvidia gts 250 (2 of them

) with 196.21 drivers and latest directx version

I've noticed that this only happens on the first menu and then goes back to normal in game, it will randomly crop out the sides and zoom in at times but restarting the game fixes that for a little while.

sjbrody · 04/19/2010, 10:08 am

I can not play the game! I get a box in the middle of the screen stating that I should be running at 1920 x 1080 resolution--that IS what I am running. I get very rumbly sound that can not be understood. I have an HP computer running Windows 7. HELP!

Will · 04/19/2010, 10:14 am

Sj, I think you have a different issue. When you see that message, could you try hitting alt+enter to take the game out of full screen? That will then let you get into the game and adjust the resolution and such.

sjbrody · 04/19/2010, 10:37 am

When I take the game out of full-screen, the game box is only about 4 x 6 inches. When I go back to full-screen, there is a box in the center of the screen that says: Not optimun Mode. Recommended Mode: 1920 x 1080 60Hertz with a small box below that with a ? mark in the center. I can not get rid of this box. The sound is VERY muffled.

Will · 04/19/2010, 10:49 am

When you leave fullscreen, you should be able to go into the graphics setting menu. From there you can change the resolution to something that isn't 4x6 inches.

Will · 04/19/2010, 03:49 pm

Good news guys! Steam has tracked down and put in a fix for this issue. The next time they push an update for Steam itself, the fix will go live. They said it would probably sometime next week that it goes out.

In the meantime, you should be able to fix this by right clicking on the game in your steam list and disabling the in-game community support. Thanks!

sjbrody · 04/19/2010, 05:03 pm

I was able to change resolutions, but I still can not get the sound to work--just some muddle noises

Will · 04/19/2010, 05:26 pm

Hmm, in that case could you try updating your DirectX and your sound drivers?

04/15/2010, 11:00 pm	#2
benzelz Member Join Date: Apr 2010 Posts: 69	??? That's weird... I have never seen this before. Probably because I have the PS3 version __________________ I am gonna check my emails with boxing gloves. No, I am gonna fight crime with a bunny. No, I am gonna go invent things. No, I am gonna dig for some treasure! No, I am gonna solve some mysteries! No, I am gonna fight dinosaurs! No, I am going to go time travel on a delorean!

04/16/2010, 08:47 am	#5
Kargaros Junior Member Join Date: Feb 2008 Posts: 3	Here is a couple of screenshots from my laptop showing the proper menues: The Penal Zone - main menu.jpg The Penal Zone - graphics menu.jpg And also a screenshot of the graphics menu when the game is launched through Steam. The Penal Zone via Steam - graphics menu.jpg Since the resolution is widescreen (16:10), less of the screen is apparently cut off in comparison with enlargedhousecats' and my desktop computer's 4:3-resolution. Last edited by Kargaros; 04/16/2010 at 04:37 pm.

04/19/2010, 05:03 pm	#16
sjbrody Junior Member Join Date: Apr 2010 Posts: 3	I was able to change resolutions, but I still can not get the sound to work--just some muddle noises Last edited by sjbrody; 04/19/2010 at 05:09 pm.

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04/15/2010, 10:38 pm	#1
enlargedhousecats Junior Member Join Date: Apr 2010 Posts: 5	Sam and max: the penal zone screen problem when I play the penal zone my screen is messed up and won't display as it should, I'll show you. I'm playing the steam version by the way these images weren't cropped in any way, these were taken in fraps and were directly uploaded after taking them. sorry about the sizes, I don't know how to re-size

04/15/2010, 11:20 pm	#3
Kargaros Junior Member Join Date: Feb 2008 Posts: 3	My experience with the Telltale-version of The Penal Zone: When I launch The Penal Zone through Steam I get the same strange images as above, but when I run The Penal Zone outside Steam i looks completely normal. So perhaps it is the Steam Overlay that causes problems?

04/16/2010, 05:03 am	#4
Hassat Hunter Fluffy monkey/Cute kitten Join Date: Jan 2010 Posts: 2,804	Enlighten me, what's the problem... I see no issues on those screenshots?

04/16/2010, 06:47 pm	#6
Wootman Woohaa Join Date: Apr 2010 Posts: 35	This is pissing me off.

04/19/2010, 08:24 am	#9
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	A couple of questions for you all: 1) is this in fullscreen or windowed mode 2) does the problem change at all if you go in and out of windowed mode 3) What resolution are you playing the game in and what is the native resolution of your monitor 4) are you graphics drivers and directx fully up to date?

04/19/2010, 10:08 am	#11
sjbrody Junior Member Join Date: Apr 2010 Posts: 3	I can not play the game! I get a box in the middle of the screen stating that I should be running at 1920 x 1080 resolution--that IS what I am running. I get very rumbly sound that can not be understood. I have an HP computer running Windows 7. HELP!

04/19/2010, 10:14 am	#12
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Sj, I think you have a different issue. When you see that message, could you try hitting alt+enter to take the game out of full screen? That will then let you get into the game and adjust the resolution and such.

04/19/2010, 10:37 am	#13
sjbrody Junior Member Join Date: Apr 2010 Posts: 3	When I take the game out of full-screen, the game box is only about 4 x 6 inches. When I go back to full-screen, there is a box in the center of the screen that says: Not optimun Mode. Recommended Mode: 1920 x 1080 60Hertz with a small box below that with a ? mark in the center. I can not get rid of this box. The sound is VERY muffled.

04/19/2010, 10:49 am	#14
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	When you leave fullscreen, you should be able to go into the graphics setting menu. From there you can change the resolution to something that isn't 4x6 inches.

04/19/2010, 03:49 pm	#15
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Good news guys! Steam has tracked down and put in a fix for this issue. The next time they push an update for Steam itself, the fix will go live. They said it would probably sometime next week that it goes out. In the meantime, you should be able to fix this by right clicking on the game in your steam list and disabling the in-game community support. Thanks!

04/19/2010, 05:26 pm	#17
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Hmm, in that case could you try updating your DirectX and your sound drivers?