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04/21/2010, 09:43 pm
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#1 |
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Junior Member
Join Date: Apr 2010
Posts: 8
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Purchase not showing on "Your Games"
Just purchased the "Sam & Max Season One Upgrade", but it's not showing up in my "Your Games" section, so I can't download it. Plus, I never got a confirmation email from Telltale, just one from paypal. Not sure what caused it. All I know is....
..... I has a sad. 
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04/21/2010, 09:45 pm
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#2 |
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Junior Member
Join Date: Apr 2010
Posts: 8
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Oh yeah, and I submitted a ticket as well. It's 'issue-30172.' =)
Thanks kiddies!! |
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04/21/2010, 11:03 pm
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#3 |
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Senior Member
Join Date: Nov 2009
Location: Belgium
Posts: 402
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I'm having the same problem (30176), perhaps it's just a temporary server issue.
__________________
"There's a difference between knowing you are, and simply being." Finished: Assassin's Creed 2 (PS3) Playing now: Assassin's Creed Brotherhood (PS3), The Longest Journey (PC) To continue: So Blonde (PC), Red Dead Redemption (PS3), Silent Hill Homecoming (PS3) Last edited by Little Writer; 04/22/2010 at 05:05 am. |
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04/22/2010, 02:07 am
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#4 |
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Junior Member
Join Date: Jul 2009
Posts: 4
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Just to back this up, I'm having the same problem, but with The Penal Zone.
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04/22/2010, 02:29 am
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#5 |
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Senior Member
Join Date: Nov 2009
Location: Belgium
Posts: 402
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Mine was for the complete season 3.
I think 3 people is enough proof of a "global" problem; I'm sure the good guys will fix it soon. I guess there's nothing left but being patient. A confirmation of this would be nice, though.
__________________
"There's a difference between knowing you are, and simply being." Finished: Assassin's Creed 2 (PS3) Playing now: Assassin's Creed Brotherhood (PS3), The Longest Journey (PC) To continue: So Blonde (PC), Red Dead Redemption (PS3), Silent Hill Homecoming (PS3) Last edited by Little Writer; 04/22/2010 at 05:04 am. |
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04/22/2010, 06:28 am
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#6 |
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Junior Member
Join Date: Jul 2009
Location: Australia
Posts: 1
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Can I add my name to the list?
I've just realised that I've recieved a reciept from PayPal for season 3 but no confirmation mail from Telltale for the purchase. The TC has also mentioned paying by PayPal, what methods did everyone else use out of curiosity? It's not quite a PayPal issue as I've just used it to buy other things off Steam with no hassles. |
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04/22/2010, 07:01 am
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#7 |
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Junior Member
Join Date: Jun 2009
Posts: 1
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Yep, same problem here...
I also bought season 3 of Sam & Max with paypal but no receipt from Telltale... |
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04/22/2010, 07:51 am
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#8 |
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Senior Member
Join Date: Nov 2009
Location: Belgium
Posts: 402
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Yes, Paypal too.
Don't take this the wrong way, I'm sorry everyone here's having trouble, but I'm also glad I'm not the only one to face this. Kinda rules out it's a personal issue with my account. It's morning in San Rafael now, so I'm sure the guys will see our messages and get on it soon.
__________________
"There's a difference between knowing you are, and simply being." Finished: Assassin's Creed 2 (PS3) Playing now: Assassin's Creed Brotherhood (PS3), The Longest Journey (PC) To continue: So Blonde (PC), Red Dead Redemption (PS3), Silent Hill Homecoming (PS3) Last edited by Little Writer; 04/22/2010 at 08:14 am. |
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04/22/2010, 08:18 am
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#9 |
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¬¬
Join Date: Jun 2008
Location: San Rafael, California, USA
Posts: 703
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Hey guys, thanks for the reports! We're going to get this sorted ASAP.
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04/22/2010, 08:23 am
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#10 |
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Senior Member
Join Date: Nov 2009
Location: Belgium
Posts: 402
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Told ya
 Good luck with that, David. We're all rooting for you!
__________________
"There's a difference between knowing you are, and simply being." Finished: Assassin's Creed 2 (PS3) Playing now: Assassin's Creed Brotherhood (PS3), The Longest Journey (PC) To continue: So Blonde (PC), Red Dead Redemption (PS3), Silent Hill Homecoming (PS3) |
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04/22/2010, 08:35 am
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#11 |
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Junior Member
Join Date: Oct 2009
Posts: 5
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While well aware the issue's being sorted, another person to add to the list.
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04/22/2010, 10:30 am
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#12 |
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Senior Member
Join Date: Aug 2009
Posts: 289
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Hi everyone,
Please send a support ticket into me at support@telltalegames.com if you have purchased through paypal, have a receipt but do not have your game in your account. Please supply ttg order number. Thanks for your patience, we will get this squared away today. Cheers, bonnie |
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