Telltale Games

faemir · 05/19/2010, 12:01 pm

Hi all, I can't launch 301/302, they both crash on launch. I played a couple of hours of 301 yesterday, which crashed on launch until I disabled my second monitor, and then it ran fine even with the second monitor enabled.

Today, neither will run, even with my second monitor disabled.

Any ideas?

[FYI i'm on the steam version, Win7 64bit, latest nvidia drivers]

faemir · 05/25/2010, 01:44 pm

No-one? I've got the non-steam version as well (woo for supporting TTG), but it still doesn't launch. I Tried deleting my preferences, starting it without the second monitor...still crashes on start.

This is really pathetic guys, and I can't see anyone else with this problem...help?

Will · 05/25/2010, 02:30 pm

Hey Faemir, I've never seen this problem before, but I'll take a stab at it.

Could you open up your start menu, go to run, and type regedit. Then click on FILE and export. This will create a backup for you just in case. This should bring up your Registry Editor. Then open up HKEY_CURRENT_USER, then software, and then find the Telltale folder and delete the whole Telltale folder.

Then go through and redelete your prefs.prop files and try to boot up the game.

faemir · 05/25/2010, 03:24 pm

No luck, still instacrashes

DirectX is fully updated too, forgot to mention.

Will · 05/25/2010, 03:41 pm

Did your display settings get accidentally set to 16bit instead of 32bit by any chance?

faemir · 05/26/2010, 12:22 am

Nope, displaying at 32bit.

faemir · 05/26/2010, 06:07 am

I just tested episode 102 and it works too, I guess it's only season 3 that doesn't work.

faemir · 05/26/2010, 01:39 pm

Okay, Tales of Monkey Island won't either now, but i'm still playing through Sam & Max season 1 happily. ARGH!!

I just tested Sam & Max 202.

So S&M Seasons 1 and 2 work, but ToMI and S&M Season 3 don't. Does that help?

Will · 05/26/2010, 02:31 pm

Hrmmmmmmm. The only thing I can think of would be some sort of DirectX or driver issue, but both of those are up to date.... Lemme loop someone else in.

faemir · 05/26/2010, 02:45 pm

Oh I also tried the nvidia beta driver, then rolled back to the latest stable as that did nothing. I downloaded the hefty directx feb 2010 update instead of the web installer, and nothing.

Will · 05/26/2010, 05:33 pm

Oh! One quick important question. Is it crashing when you press the Play Game button or is it crashing when you double click the game icon?

faemir · 05/27/2010, 05:45 am

When I click play game. The screen goes back and flickers a bit (which a lot of games do a bit though, it's just windows 7 dual monitor sucking), then crashes.

faemir · 05/28/2010, 05:56 am

bump.

*DjNDB* · 05/31/2010, 12:11 pm

Quote:

Originally Posted by faemir

When I click play game. The screen goes back and flickers a bit (which a lot of games do a bit though, it's just windows 7 dual monitor sucking), then crashes.

Could you post a dxdiag log? Maybe it'll give us some more ideas.

Did you update your audio drivers too?

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file and attach it to a reply in this Thread.

anthonypants · 06/05/2010, 09:00 am

Do you have more than one monitor? Try disabling your extra monitor(s), then start the game. Once you're in, you can change the game to windowed mode and re-enable your other monitors.

Here's a thread with the issue on these forums, and here's one on Valve's.

05/19/2010, 12:01 pm	#1
faemir Member Join Date: Jul 2009 Posts: 38	Sam & max 301/302 launch issues Hi all, I can't launch 301/302, they both crash on launch. I played a couple of hours of 301 yesterday, which crashed on launch until I disabled my second monitor, and then it ran fine even with the second monitor enabled. Today, neither will run, even with my second monitor disabled. Any ideas? [FYI i'm on the steam version, Win7 64bit, latest nvidia drivers]

05/26/2010, 06:07 am	#7
faemir Member Join Date: Jul 2009 Posts: 38	I just tested episode 102 and it works too, I guess it's only season 3 that doesn't work. Last edited by faemir; 05/26/2010 at 06:24 am.

05/26/2010, 01:39 pm	#8
faemir Member Join Date: Jul 2009 Posts: 38	Okay, Tales of Monkey Island won't either now, but i'm still playing through Sam & Max season 1 happily. ARGH!! I just tested Sam & Max 202. So S&M Seasons 1 and 2 work, but ToMI and S&M Season 3 don't. Does that help? Last edited by faemir; 05/26/2010 at 01:47 pm.

06/05/2010, 09:00 am	#15
anthonypants Custom User Title Join Date: Nov 2008 Posts: 4	Do you have more than one monitor? Try disabling your extra monitor(s), then start the game. Once you're in, you can change the game to windowed mode and re-enable your other monitors. Here's a thread with the issue on these forums, and here's one on Valve's. Last edited by anthonypants; 06/05/2010 at 09:04 am.

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05/25/2010, 01:44 pm	#2
faemir Member Join Date: Jul 2009 Posts: 38	No-one? I've got the non-steam version as well (woo for supporting TTG), but it still doesn't launch. I Tried deleting my preferences, starting it without the second monitor...still crashes on start. This is really pathetic guys, and I can't see anyone else with this problem...help?

05/25/2010, 02:30 pm	#3
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Hey Faemir, I've never seen this problem before, but I'll take a stab at it. Could you open up your start menu, go to run, and type regedit. Then click on FILE and export. This will create a backup for you just in case. This should bring up your Registry Editor. Then open up HKEY_CURRENT_USER, then software, and then find the Telltale folder and delete the whole Telltale folder. Then go through and redelete your prefs.prop files and try to boot up the game.

05/25/2010, 03:24 pm	#4
faemir Member Join Date: Jul 2009 Posts: 38	No luck, still instacrashes DirectX is fully updated too, forgot to mention.

05/25/2010, 03:41 pm	#5
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Did your display settings get accidentally set to 16bit instead of 32bit by any chance?

05/26/2010, 12:22 am	#6
faemir Member Join Date: Jul 2009 Posts: 38	Nope, displaying at 32bit.

05/26/2010, 02:31 pm	#9
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Hrmmmmmmm. The only thing I can think of would be some sort of DirectX or driver issue, but both of those are up to date.... Lemme loop someone else in.

05/26/2010, 02:45 pm	#10
faemir Member Join Date: Jul 2009 Posts: 38	Oh I also tried the nvidia beta driver, then rolled back to the latest stable as that did nothing. I downloaded the hefty directx feb 2010 update instead of the web installer, and nothing.

05/26/2010, 05:33 pm	#11
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Oh! One quick important question. Is it crashing when you press the Play Game button or is it crashing when you double click the game icon?

05/27/2010, 05:45 am	#12
faemir Member Join Date: Jul 2009 Posts: 38	When I click play game. The screen goes back and flickers a bit (which a lot of games do a bit though, it's just windows 7 dual monitor sucking), then crashes.

05/28/2010, 05:56 am	#13
faemir Member Join Date: Jul 2009 Posts: 38	bump.

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