Telltale Games

heynow · 05/25/2010, 12:32 am

If I buy the Complete Collection, will the DVD of Season 3 that will be shipped out upon the conclusion of the Season be a collector's DVD with extra content like the DVDs released for Seasons 1 and 2?

TParis · 05/25/2010, 01:27 am

I think so. Though people can't seem to order the DVDs of Seasons 1 & 2 with the order number. I guess that this going to be fixed soon.

heynow · 05/25/2010, 01:30 am

Thanks for the reply tparis. What do you mean people can't order seasons 1&2 with the order number? you mean at the moment people can't order 1, 2 and 3? there's a complete collection instead.

TParis · 05/25/2010, 02:13 am

To the DVD for Season 3 question: I guess there will be a DVD that will be shipped for only the shiping costs if you have already bought the season as always. To go 100% sure you gotta wait for an official confirmation.

However, there currently is a problem getting the free DVDs of S1 & S2 with the order number (which you are supposed to enter to get the 100% dscount) of the complete package. It's just not being recognized as it should.

heynow · 05/25/2010, 03:49 am

I see. Thanks for the heads-up.

abstractism · 05/25/2010, 01:15 pm

I just ordered this and found this problem. should I submit a ticket?

TParis · 05/25/2010, 01:31 pm

You wouldn't be the only one, already submitted a ticket. I'll post the result of my support request here once it has been taken care of.

abstractism · 05/25/2010, 02:05 pm

thanks much

David E · 05/25/2010, 04:37 pm

Yeah, you guys are totally eligible, but we haven't fixed up our upgrade pages for S1 and S2 just yet to account for this new bundle yet. We're hoping to get those updated soon, so you guys can claim your DVDs automatically, but for now you'll have to go the support@telltalegames.com route.

TParis · 05/25/2010, 04:46 pm

Thanks for the info David. Already got a reply from support, which offered me to put those dvd into my cart with the discount.

Direwolf141 · 05/25/2010, 04:54 pm

Thanks for the info David. I was starting to worry that the info on the store page concerning the DVDs was a typo.

Elvenmonk · 05/25/2010, 07:54 pm

Quote:

Originally Posted by David E

Yeah, you guys are totally eligible, but we haven't fixed up our upgrade pages for S1 and S2 just yet to account for this new bundle yet. We're hoping to get those updated soon, so you guys can claim your DVDs automatically, but for now you'll have to go the support@telltalegames.com route.

Support doesn't even get my e-mails. Whenever I e-mail support I don't get the confirmation e-mail.

der_ketzer · 05/25/2010, 08:51 pm

Quote:

Originally Posted by Elvenmonk

Support doesn't even get my e-mails. Whenever I e-mail support I don't get the confirmation e-mail.

then drop David a PM instead.

Elvenmonk · 05/25/2010, 10:06 pm

I wasn't sure if that was allowed, thank you.

David E · 05/26/2010, 08:51 am

Sent you a reply.

abstractism · 05/26/2010, 08:57 am

how will we know our sam&max dvds will be included? granted, I have to wait on the TMI dvd to be in stock as well. thanks again, david, for your attention on this matter.

David E · 05/26/2010, 10:07 am

Quote:

Originally Posted by abstractism

how will we know our sam&max dvds will be included? granted, I have to wait on the TMI dvd to be in stock as well. thanks again, david, for your attention on this matter.

The DVD redemption happens on a separate order. The way it usually works is that you go to the Season One and Season Two order pages, and then our system does some sort of arcane ritual to determine whether you qualify for a free disc, and then lets you get the disc for 0 dollars. Right now that stuff doesn't work for the bundle, so you'll have to go through support@telltalegames.com until we get it wired up correctly.

05/25/2010, 12:32 am	#1
heynow Junior Member Join Date: Feb 2010 Posts: 6	Sam and Max Complete Collection If I buy the Complete Collection, will the DVD of Season 3 that will be shipped out upon the conclusion of the Season be a collector's DVD with extra content like the DVDs released for Seasons 1 and 2?

05/25/2010, 04:37 pm	#9
David E ¬¬ Join Date: Jun 2008 Location: San Rafael, California, USA Posts: 703	Yeah, you guys are totally eligible, but we haven't fixed up our upgrade pages for S1 and S2 just yet to account for this new bundle yet. We're hoping to get those updated soon, so you guys can claim your DVDs automatically, but for now you'll have to go the support@telltalegames.com route. Last edited by David E; 05/25/2010 at 05:04 pm.

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05/25/2010, 01:27 am	#2
TParis Hungry for Humor Join Date: Jul 2008 Posts: 31	I think so. Though people can't seem to order the DVDs of Seasons 1 & 2 with the order number. I guess that this going to be fixed soon.

05/25/2010, 01:30 am	#3
heynow Junior Member Join Date: Feb 2010 Posts: 6	Thanks for the reply tparis. What do you mean people can't order seasons 1&2 with the order number? you mean at the moment people can't order 1, 2 and 3? there's a complete collection instead.

05/25/2010, 02:13 am	#4
TParis Hungry for Humor Join Date: Jul 2008 Posts: 31	To the DVD for Season 3 question: I guess there will be a DVD that will be shipped for only the shiping costs if you have already bought the season as always. To go 100% sure you gotta wait for an official confirmation. However, there currently is a problem getting the free DVDs of S1 & S2 with the order number (which you are supposed to enter to get the 100% dscount) of the complete package. It's just not being recognized as it should.

05/25/2010, 03:49 am	#5
heynow Junior Member Join Date: Feb 2010 Posts: 6	I see. Thanks for the heads-up.

05/25/2010, 01:15 pm	#6
abstractism Junior Member Join Date: Dec 2006 Posts: 3	I just ordered this and found this problem. should I submit a ticket?

05/25/2010, 01:31 pm	#7
TParis Hungry for Humor Join Date: Jul 2008 Posts: 31	You wouldn't be the only one, already submitted a ticket. I'll post the result of my support request here once it has been taken care of.

05/25/2010, 02:05 pm	#8
abstractism Junior Member Join Date: Dec 2006 Posts: 3	thanks much

05/25/2010, 04:46 pm	#10
TParis Hungry for Humor Join Date: Jul 2008 Posts: 31	Thanks for the info David. Already got a reply from support, which offered me to put those dvd into my cart with the discount.

05/25/2010, 04:54 pm	#11
Direwolf141 Junior Member Join Date: May 2010 Posts: 3	Thanks for the info David. I was starting to worry that the info on the store page concerning the DVDs was a typo.

05/25/2010, 10:06 pm	#14
Elvenmonk Senior Member Join Date: Jan 2010 Location: Arlington,TX Posts: 976	I wasn't sure if that was allowed, thank you.

05/26/2010, 08:51 am	#15
David E ¬¬ Join Date: Jun 2008 Location: San Rafael, California, USA Posts: 703	Sent you a reply.

05/26/2010, 08:57 am	#16
abstractism Junior Member Join Date: Dec 2006 Posts: 3	how will we know our sam&max dvds will be included? granted, I have to wait on the TMI dvd to be in stock as well. thanks again, david, for your attention on this matter.