The Walking Dead Law and Order Legacies Jurassic Park Back to the future: The Game Puzzle Agent Sam & Max Tales of Monkey Island Wallace & Gromit's Grand Adventures More Telltale Games
Forgot your password?
No worries, we can help!

The Walking Dead

Go Back   Telltale Games Forums > Telltale Games Support > Shopping or Activation Support

Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com

Reply
 
Thread Tools Search this Thread
Old 05/25/2010, 12:32 am   #1
heynow
Junior Member
 
Join Date: Feb 2010
Posts: 6
Smile Sam and Max Complete Collection

If I buy the Complete Collection, will the DVD of Season 3 that will be shipped out upon the conclusion of the Season be a collector's DVD with extra content like the DVDs released for Seasons 1 and 2?
heynow is offline   Reply With Quote
Old 05/25/2010, 01:27 am   #2
TParis
Hungry for Humor
 
Join Date: Jul 2008
Posts: 31
Send a message via ICQ to TParis Send a message via MSN to TParis Send a message via Skype™ to TParis
Default

I think so. Though people can't seem to order the DVDs of Seasons 1 & 2 with the order number. I guess that this going to be fixed soon.
TParis is offline   Reply With Quote
Old 05/25/2010, 01:30 am   #3
heynow
Junior Member
 
Join Date: Feb 2010
Posts: 6
Default

Thanks for the reply tparis. What do you mean people can't order seasons 1&2 with the order number? you mean at the moment people can't order 1, 2 and 3? there's a complete collection instead.
heynow is offline   Reply With Quote
Old 05/25/2010, 02:13 am   #4
TParis
Hungry for Humor
 
Join Date: Jul 2008
Posts: 31
Send a message via ICQ to TParis Send a message via MSN to TParis Send a message via Skype™ to TParis
Default

To the DVD for Season 3 question: I guess there will be a DVD that will be shipped for only the shiping costs if you have already bought the season as always. To go 100% sure you gotta wait for an official confirmation.

However, there currently is a problem getting the free DVDs of S1 & S2 with the order number (which you are supposed to enter to get the 100% dscount) of the complete package. It's just not being recognized as it should.
TParis is offline   Reply With Quote
Old 05/25/2010, 03:49 am   #5
heynow
Junior Member
 
Join Date: Feb 2010
Posts: 6
Default

I see. Thanks for the heads-up.
heynow is offline   Reply With Quote
Old 05/25/2010, 01:15 pm   #6
abstractism
Junior Member
 
Join Date: Dec 2006
Posts: 3
Default

I just ordered this and found this problem. should I submit a ticket?
abstractism is offline   Reply With Quote
Old 05/25/2010, 01:31 pm   #7
TParis
Hungry for Humor
 
Join Date: Jul 2008
Posts: 31
Send a message via ICQ to TParis Send a message via MSN to TParis Send a message via Skype™ to TParis
Default

You wouldn't be the only one, already submitted a ticket. I'll post the result of my support request here once it has been taken care of.
TParis is offline   Reply With Quote
Old 05/25/2010, 02:05 pm   #8
abstractism
Junior Member
 
Join Date: Dec 2006
Posts: 3
Default

thanks much
abstractism is offline   Reply With Quote
Old 05/25/2010, 04:37 pm   #9
David E
¬¬
 
David E's Avatar
 
Join Date: Jun 2008
Location: San Rafael, California, USA
Posts: 703
Default

Yeah, you guys are totally eligible, but we haven't fixed up our upgrade pages for S1 and S2 just yet to account for this new bundle yet. We're hoping to get those updated soon, so you guys can claim your DVDs automatically, but for now you'll have to go the support@telltalegames.com route.

Last edited by David E; 05/25/2010 at 05:04 pm.
David E is offline   Reply With Quote
Old 05/25/2010, 04:46 pm   #10
TParis
Hungry for Humor
 
Join Date: Jul 2008
Posts: 31
Send a message via ICQ to TParis Send a message via MSN to TParis Send a message via Skype™ to TParis
Default

Thanks for the info David. Already got a reply from support, which offered me to put those dvd into my cart with the discount.
TParis is offline   Reply With Quote
Old 05/25/2010, 04:54 pm   #11
Direwolf141
Junior Member
 
Join Date: May 2010
Posts: 3
Default

Thanks for the info David. I was starting to worry that the info on the store page concerning the DVDs was a typo.
Direwolf141 is offline   Reply With Quote
Old 05/25/2010, 07:54 pm   #12
Elvenmonk
Senior Member
 
Join Date: Jan 2010
Location: Arlington,TX
Posts: 976
Send a message via AIM to Elvenmonk Send a message via MSN to Elvenmonk Send a message via Yahoo to Elvenmonk
Default

Quote:
Originally Posted by David E View Post
Yeah, you guys are totally eligible, but we haven't fixed up our upgrade pages for S1 and S2 just yet to account for this new bundle yet. We're hoping to get those updated soon, so you guys can claim your DVDs automatically, but for now you'll have to go the support@telltalegames.com route.
Support doesn't even get my e-mails. Whenever I e-mail support I don't get the confirmation e-mail.
Elvenmonk is offline   Reply With Quote
Old 05/25/2010, 08:51 pm   #13
der_ketzer
Fhqwhgod
 
der_ketzer's Avatar
 
Join Date: Nov 2008
Location: in.meinem.turm.versteckt
Posts: 4,756
Default

Quote:
Originally Posted by Elvenmonk View Post
Support doesn't even get my e-mails. Whenever I e-mail support I don't get the confirmation e-mail.
then drop David a PM instead.
__________________
Quote:
Originally Posted by Rather Dashing View Post
I don't need to hear about DAISHI's phantom penetrations.
der_ketzer is offline   Reply With Quote
Old 05/25/2010, 10:06 pm   #14
Elvenmonk
Senior Member
 
Join Date: Jan 2010
Location: Arlington,TX
Posts: 976
Send a message via AIM to Elvenmonk Send a message via MSN to Elvenmonk Send a message via Yahoo to Elvenmonk
Default

I wasn't sure if that was allowed, thank you.
Elvenmonk is offline   Reply With Quote
Old 05/26/2010, 08:51 am   #15
David E
¬¬
 
David E's Avatar
 
Join Date: Jun 2008
Location: San Rafael, California, USA
Posts: 703
Default

Sent you a reply.
David E is offline   Reply With Quote
Old 05/26/2010, 08:57 am   #16
abstractism
Junior Member
 
Join Date: Dec 2006
Posts: 3
Default

how will we know our sam&max dvds will be included? granted, I have to wait on the TMI dvd to be in stock as well. thanks again, david, for your attention on this matter.
abstractism is offline   Reply With Quote
Old 05/26/2010, 10:07 am   #17
David E
¬¬
 
David E's Avatar
 
Join Date: Jun 2008
Location: San Rafael, California, USA
Posts: 703
Default

Quote:
Originally Posted by abstractism View Post
how will we know our sam&max dvds will be included? granted, I have to wait on the TMI dvd to be in stock as well. thanks again, david, for your attention on this matter.
The DVD redemption happens on a separate order. The way it usually works is that you go to the Season One and Season Two order pages, and then our system does some sort of arcane ritual to determine whether you qualify for a free disc, and then lets you get the disc for 0 dollars. Right now that stuff doesn't work for the bundle, so you'll have to go through support@telltalegames.com until we get it wired up correctly.
David E is offline   Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -8. The time now is 09:26 am.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.
Telltale Games - © 2013 Telltale, Incorporated. All rights reserved.
Home  |   Store  |   Blogs  |   Forums  |   Product Support  |   Corporate Info  |   Press Releases  |   Jobs  |   Terms of Use  |   Privacy Policy