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| Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com |
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06/04/2010, 11:47 am
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#1 |
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Junior Member
Join Date: Sep 2009
Posts: 8
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Charged for the wrong game.
IF I've posted in the wrong place let me know.
I'm not real sure if this was an issue on your web site or what but I was trying to order the new Sam & Max: The Devil's Playhouse as well as Puzzle Agent.. Instead it processed for Puzzle Agent and Sam & Max Season Two (I already own Sam & Max Season Two). I was able to resend the order and it went through ok on the second try but I'm still being charged for the first order that wasn't correct. I have sent several emails to support requesting a refund for the invalid order but have met up with no response. Please respond ASAP ICEMAN569 |
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06/04/2010, 12:10 pm
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#2 |
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Senior Member
Join Date: Jul 2009
Posts: 442
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Allow them some time to answer your email (assuming you got the automatic response).
They're kind of flooded with them, so it will take some more time. I'm pretty sure it was you who made the mistake though. Are you absolutely sure the first time you ordered Season 3? Well, anyway, they'll most likely refund, when they get around to it... Telltale's cool like that 
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06/04/2010, 12:21 pm
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#3 |
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Junior Member
Join Date: Sep 2009
Posts: 8
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I just hadn't heard anything after I got the automated response last friday.
so I posted here instead.. |
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06/05/2010, 04:28 am
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#4 |
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Senior Member
Join Date: Jan 2010
Location: Arlington,TX
Posts: 976
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I say it wont be untill next thursday that you get a response. (My guess due to their massive swamped support right now)
However I think they should get a real support ticket system instead of an e-mail one. It seems like more than half the times my e-mails don't get recieved. |
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06/10/2010, 10:23 pm
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#5 |
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Junior Member
Join Date: Sep 2009
Posts: 8
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Jeeze, they still haven't gotten back to me this is getting kind of ridiculas..
That someone from support would have at least responded in the forums. |
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06/10/2010, 10:35 pm
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#6 |
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Junior Member
Join Date: Sep 2009
Posts: 8
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I understand they may be busy, but at this point I'm just starting to think I'm being ignored...
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06/11/2010, 01:15 am
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#7 |
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Junior Member
Join Date: Sep 2009
Posts: 8
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I just checked my account and it looks like they refunded me.
I happy that they took acare of the problem, but just wondering why no one emailed me about it.. |
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06/11/2010, 08:57 am
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#8 |
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Senior Member
Join Date: Aug 2009
Posts: 289
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There was a reply to your multiple emails. It's possible it's in your junk/spam folder.
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