Wallace & Gromit Episode 1: Fright of the Bumblebees

[ne_zavarj]

Can't run the game.
First i thought the downloaded file is corrupted ( downloaded twice ). The download size of the file is 352*876*224 byte . Installed ,but the game not starting when i click on the launch game button . Game version is 1.0.0.15.
I'm using Vista Ultimate x64,and the other episodes work fine.

[ne_zavarj]

I sent an e-mail about this problem to the support,but didn't get any reply .
code 'issue-31912'

[ne_zavarj]

hmm.
this is the 10th day without getting any help from the support

[DjNDB]

Do you get any error message?
Do you have LUA installed?
Do other Telltale Games work?

Please also attach a dxdiag log and try a clean boot.

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file and attach it to a reply in this Thread.

Booting clean in Windows Vista / 7:
1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Load Startup Items
4. Select the Services tab
5. Check Hide all Microsoft services
6. Click Disable all
7. Click on OK
8. Click Restart.
9. After reboot, run the game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click Ok
4. Click Yes, when asked to restart your computer

Based on Will's post

[ne_zavarj]

Originally Posted by DjNDB

Do you get any error message?

No, game hung up with 25% CPU usage right after clicking on "start game"

Originally Posted by DjNDB

Do you have LUA installed?

No.

Originally Posted by DjNDB

Do other Telltale Games work?

Yes.

[DjNDB]

If the clean boot doesn't work please post the SHA-1 or MD5 Hash of the WallaceGromit101_setup.exe. You can get these with Hashcheck by right clicking the file and selecting "properties/checksums.

[ne_zavarj]

Originally Posted by DjNDB

If the clean boot doesn't work please post the SHA-1 or MD5 Hash of the WallaceGromit101_setup.exe. You can get these with Hashcheck by right clicking the file and selecting "properties/checksums.

File: WallaceGromit101_setup.exe
CRC-32: b0bdaeb5
MD4: fbbd15d73122d35c8e7bb2c91b264479
MD5: 721ad64b520ffefb1d8c294e60540de0
SHA-1: 6cd831b86ca196f7320e52b82d87713ff18f9597

[DjNDB]

Originally Posted by lackoo

File: WallaceGromit101_setup.exe
CRC-32: b0bdaeb5
MD4: fbbd15d73122d35c8e7bb2c91b264479
MD5: 721ad64b520ffefb1d8c294e60540de0
SHA-1: 6cd831b86ca196f7320e52b82d87713ff18f9597

Your File is correct.

In order to keep troubleshooting systematically i need to know the result of the clean boot and the dxdiag log.

[ne_zavarj]

clean boot : the game worked

DxDiag.zip

[DjNDB]

Originally Posted by lackoo

clean boot : the game worked

That's great, because it means that some software you normally run in the background stops the game from working. Now you only have to find out which.
Usually Security Software is most likely to cause trouble with other Software.

What Security Software do you have running and which Version?

Try disabling only that to find out if it interferes with the game.

[ne_zavarj]

Originally Posted by DjNDB

What Security Software do you have running and which Version?

Try disabling only that to find out if it interferes with the game.

security software :Kaspersky Internet Security 2011 .
other software: WindowBlinds 7
disabled both,but the game not working

[DjNDB]

Originally Posted by lackoo

security software :Kaspersky Internet Security 2011 .
other software: WindowBlinds 7
disabled both,but the game not working

Okay, then the only option is to track it down by systematically disabling different applications. I would start by doing the clean boot again, but skipping step 6 so all services keep running.
If it doesn't work then we have narrowed it down to these and you can start disabling half of them until you tracked down which one is responsible.

[ne_zavarj]

I was wrong . It was WindowBlinds 7 . Problem solved. Thanks for your help.