Telltale Games

KevinD872 · 06/30/2010, 09:22 am

I sent an email about a missing item in my order (#25306) on 6/24 but haven't heard back except for the auto-responder. ('issue-32780')

I know you are swamped and are having some difficulties but I just wanted to see if I could get a reply this way in case there are still some email issues going on.

As a side note, I know I was having occasional missing emails from TTG as well as a few other companies and I complained to my site hosting provider who claimed that it was a mail server misconfiguration on the sender's part. Personally I suspected they were just using flaky filters. I've since changed hosting companies and I don't seem to have that problem any more but I just thought I'd throw this out there. While I doubt TTG has their mail server misconfigured, it might explain why there seems to be so many people missing emails all of the sudden. With my old host, support auto-responders still worked but I stopped receiving notifications about game releases. Those have worked again since changing providers. I don't know if this will help TTG or not but what the heck.....

bonnie · 06/30/2010, 01:22 pm

Just getting to the day of the 24th in the sea of tickets now. Sorry for the delay. Ticket has been answered now and also a quick note to your pm just in case you don't get my reply.

Cheers,
bonnie

KevinD872 · 06/30/2010, 01:55 pm

PM & email received. Thanks Bonnie!

06/30/2010, 09:22 am	#1
KevinD872 Senior Member Join Date: Jun 2009 Location: South suburbs of Chicago, IL Posts: 125	Missing item I sent an email about a missing item in my order (#25306) on 6/24 but haven't heard back except for the auto-responder. ('issue-32780') I know you are swamped and are having some difficulties but I just wanted to see if I could get a reply this way in case there are still some email issues going on. As a side note, I know I was having occasional missing emails from TTG as well as a few other companies and I complained to my site hosting provider who claimed that it was a mail server misconfiguration on the sender's part. Personally I suspected they were just using flaky filters. I've since changed hosting companies and I don't seem to have that problem any more but I just thought I'd throw this out there. While I doubt TTG has their mail server misconfigured, it might explain why there seems to be so many people missing emails all of the sudden. With my old host, support auto-responders still worked but I stopped receiving notifications about game releases. Those have worked again since changing providers. I don't know if this will help TTG or not but what the heck..... Last edited by KevinD872; 06/30/2010 at 12:14 pm. Reason: Added ticket #

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06/30/2010, 01:22 pm	#2
bonnie Senior Member Join Date: Aug 2009 Posts: 289	Just getting to the day of the 24th in the sea of tickets now. Sorry for the delay. Ticket has been answered now and also a quick note to your pm just in case you don't get my reply. Cheers, bonnie

06/30/2010, 01:55 pm	#3
KevinD872 Senior Member Join Date: Jun 2009 Location: South suburbs of Chicago, IL Posts: 125	PM & email received. Thanks Bonnie!