Telltale Games

OnCallDoc · 01/05/2007, 01:02 pm

Hi,
I keep getting the following error after inputing my order number and password:

Quote:

An internal system error has occurred. Please contact your system administrator.
We have encountered an internal application error. The error has been logged.
Contact System Support

I have not received the email yet either.

Indigo · 01/05/2007, 01:04 pm

same here ...

Codmate · 01/05/2007, 01:06 pm

Me too

dg10050 · 01/05/2007, 01:08 pm

Same thing.

HAIS · 01/05/2007, 01:09 pm

At least I'm not the only one...

Saile · 01/05/2007, 01:10 pm

Must be an echo - both here and in the download thingamagig - I'm hearing the same thing!

On the other hand, it's probably not too strange, considering the number of request that poor server has to handle at the same time - versus what it's used to...

OnCallDoc · 01/05/2007, 01:12 pm

Yeah... too bad the email didn't make it through either.

Emily · 01/05/2007, 01:12 pm

Hi guys,

I was getting this error this morning while testing, but it was fixed again a few minutes later.

Try again from another browser, or wait a few minutes and try again.

Regarding emails - we have thousands going out. It takes time. If you didn't get it yet, it's probably still in the queue... a few more minutes of patience, please!

Indigo · 01/05/2007, 01:14 pm

I first ordered just the first episode and I can easily log in with that number, so I doubt it is just because of the high traffic

Candyghost · 01/05/2007, 01:14 pm

Quote:

Originally Posted by Emily

Hi guys,

I was getting this error this morning while testing, but it was fixed again a few minutes later.

Try again from another browser, or wait a few minutes and try again.

Regarding emails - we have thousands going out. It takes time. If you didn't get it yet, it's probably still in the queue... a few more minutes of patience, please!

Hi, I'm trying for the 25th time with both IE and Firefox. And I'm still waiting for the email.

OnCallDoc · 01/05/2007, 01:14 pm

Been trying it from firefox and explorer but still getting the same thing.

EDIT- I do understand that it takes some time for the emails to go out and I'm cool with that

Indigo · 01/05/2007, 01:19 pm

If it works tomorrow morning, every thing is all right.
(Prevends me from playing all night. So it might be better to keep the site down for the night

)

Sacharissa · 01/05/2007, 01:21 pm

'Glad' to see I'm not the only one. I have tried with the following browsers: -

Internet Exploder (as in the browser that explodes in a shower of pop-ups, whether you have a blocker installed or not).
Firefox
Sea Monkey
Opera

In desperation, I even tried on my Mac using the following browsers

Firefox
Sea Monkey
Safari
iCab
Camino
Mozilla (though this has been superseded by Sea Monkey)

IE is no longer available for the Macintosh.

Same error, every sodding time. And, no, I've not received an email either. Yet.

It is now 22:25 UTC here in the UK.

Cheers

Sarah

Rattus · 01/05/2007, 01:22 pm

Same here. And I can tell the Servlet is trying to get me to the download page, because if I put in a wrong password it just says "No Orders Found". Correct password and it blows up like above. I'm guessing its a timeout on the JDBC connection or whatever TTG is using to the database.

Dog and Bunny sooon.

jpc234 · 01/05/2007, 01:22 pm

yep I get same message. If I put in correct order number and password I get the "internal server buggered" message. If I try to find my password, it says my order number doesn't exist though it is posted on my past purchases page.

sam&maxfan · 01/05/2007, 01:23 pm

I still have the problem on my account under the email address of the username s@m&m@xf@n. The reason that I'm not using that email is because even though I have a username, the forum says that I don't.
edit: I just got the email.

Codmate · 01/05/2007, 01:25 pm

Quote:

Originally Posted by jpc234

yep I get same message. If I put in correct order number and password I get the "internal server buggered" message. If I try to find my password, it says my order number doesn't exist though it is posted on my past purchases page.

Exactly my problem too.

Daniel · 01/05/2007, 01:25 pm

Same here. Fix plzkthxbye.

Ney · 01/05/2007, 01:25 pm

Same for me, error, and no email

*sigh* guess i'll just replay grim fandango and try tomorrow, i should have learned by my MMORPG'ing that release days is NOT equal playdays.

OnCallDoc · 01/05/2007, 01:25 pm

Just got the email and that link works. Just keep checking your emails I guess.

01/05/2007, 01:14 pm	#11
OnCallDoc Member Join Date: Nov 2006 Location: Where am I again? Posts: 49	Been trying it from firefox and explorer but still getting the same thing. EDIT- I do understand that it takes some time for the emails to go out and I'm cool with that Last edited by OnCallDoc; 01/05/2007 at 01:16 pm.

01/05/2007, 01:21 pm	#13
Sacharissa Member Join Date: Dec 2006 Posts: 30	I can't download, either - for the same reason! 'Glad' to see I'm not the only one. I have tried with the following browsers: - Internet Exploder (as in the browser that explodes in a shower of pop-ups, whether you have a blocker installed or not). Firefox Sea Monkey Opera In desperation, I even tried on my Mac using the following browsers Firefox Sea Monkey Safari iCab Camino Mozilla (though this has been superseded by Sea Monkey) IE is no longer available for the Macintosh. Same error, every sodding time. And, no, I've not received an email either. Yet. It is now 22:25 UTC here in the UK. Cheers Sarah

01/05/2007, 01:23 pm	#16
sam&maxfan I am Error. Join Date: Dec 2006 Location: United States Posts: 47	I still have the problem on my account under the email address of the username s@m&m@xf@n. The reason that I'm not using that email is because even though I have a username, the forum says that I don't. edit: I just got the email. __________________ Shave the unicorns!!! Also, try my website at www.hindsight64bit.com. Last edited by sam&maxfan; 01/05/2007 at 01:47 pm.

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Thread	Thread Starter	Forum	Replies	Last Post
Order Number Doesn't Exist? - READ LAST POST IF YOU'RE GETTING THIS ERROR	ben_ethus	Shopping or Activation Support	19	01/05/2007 01:41 pm

01/05/2007, 01:04 pm	#2
Indigo Junior Member Join Date: Jan 2007 Posts: 18	same here ...

01/05/2007, 01:06 pm	#3
Codmate Junior Member Join Date: Dec 2006 Posts: 7	Me too

01/05/2007, 01:08 pm	#4
dg10050 Owner of S&M:StH #911 Join Date: Jan 2007 Posts: 275	Same thing.

01/05/2007, 01:09 pm	#5
HAIS Junior Member Join Date: Jan 2007 Posts: 3	At least I'm not the only one...

01/05/2007, 01:10 pm	#6
Saile Junior Member Join Date: Jan 2007 Posts: 12	Must be an echo - both here and in the download thingamagig - I'm hearing the same thing! On the other hand, it's probably not too strange, considering the number of request that poor server has to handle at the same time - versus what it's used to...

01/05/2007, 01:12 pm	#7
OnCallDoc Member Join Date: Nov 2006 Location: Where am I again? Posts: 49	Yeah... too bad the email didn't make it through either.

01/05/2007, 01:12 pm	#8
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Hi guys, I was getting this error this morning while testing, but it was fixed again a few minutes later. Try again from another browser, or wait a few minutes and try again. Regarding emails - we have thousands going out. It takes time. If you didn't get it yet, it's probably still in the queue... a few more minutes of patience, please!

01/05/2007, 01:19 pm	#12
Indigo Junior Member Join Date: Jan 2007 Posts: 18	If it works tomorrow morning, every thing is all right. (Prevends me from playing all night. So it might be better to keep the site down for the night )

01/05/2007, 01:22 pm	#14
Rattus Junior Member Join Date: Jan 2007 Posts: 3	Same here. And I can tell the Servlet is trying to get me to the download page, because if I put in a wrong password it just says "No Orders Found". Correct password and it blows up like above. I'm guessing its a timeout on the JDBC connection or whatever TTG is using to the database. Dog and Bunny sooon.

01/05/2007, 01:22 pm	#15
jpc234 Junior Member Join Date: Jan 2007 Posts: 9	yep I get same message. If I put in correct order number and password I get the "internal server buggered" message. If I try to find my password, it says my order number doesn't exist though it is posted on my past purchases page.

01/05/2007, 01:25 pm	#18
Daniel Junior Member Join Date: Jan 2007 Posts: 26	Same here. Fix plzkthxbye.

01/05/2007, 01:25 pm	#19
Ney Junior Member Join Date: Dec 2006 Posts: 25	Same for me, error, and no email sigh guess i'll just replay grim fandango and try tomorrow, i should have learned by my MMORPG'ing that release days is NOT equal playdays.