The Walking Dead Law and Order Legacies Jurassic Park Back to the future: The Game Puzzle Agent Sam & Max Tales of Monkey Island Wallace & Gromit's Grand Adventures More Telltale Games
Forgot your password?
No worries, we can help!

The Walking Dead

Go Back   Telltale Games Forums > Telltale Games Support > Game Support - General

Game Support - General Having trouble with a Telltale Product? Look below. Need to contact support? Click here : support@telltalegames.com

Reply
 
Thread Tools Search this Thread
Old 01/31/2007, 09:22 am   #21
Mizer
Junior Member
 
Join Date: Jan 2007
Posts: 8
Default

You're quick, I just sent you an email about it!

Culture Shock works fine, and I unfortunately don't have any of your other games yet. Let me know if I can help out any other way, I'll check back tomorrow.
Mizer is offline   Reply With Quote
Old 01/31/2007, 09:54 am   #22
Emily
Formerly of the Telltale Team
 
Emily's Avatar
 
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
Default

Okay, that's good to know, thanks.
Emily is offline   Reply With Quote
Old 02/07/2007, 10:30 am   #23
Mizer
Junior Member
 
Join Date: Jan 2007
Posts: 8
Default

Any news on this? Has anyone else identified with this problem at all? Anyone from Telltale got in touch with Comodo to find out what's going on? Anyone running Comodo firewall and have Situation Comedy working fine?
Mizer is offline   Reply With Quote
Old 02/07/2007, 10:42 am   #24
Emily
Formerly of the Telltale Team
 
Emily's Avatar
 
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
Default

No, we don't have any more info on this yet. I have a big list of issues I need to go over with the company that makes the activation software, and this is one of them.
Emily is offline   Reply With Quote
Old 02/07/2007, 10:49 am   #25
Mizer
Junior Member
 
Join Date: Jan 2007
Posts: 8
Default

OK thanks for the update Emily, I appreciate it - looks like I'll have to play Situation Comedy unprotected!
Mizer is offline   Reply With Quote
Old 02/07/2007, 12:45 pm   #26
Emily
Formerly of the Telltale Team
 
Emily's Avatar
 
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
Default

You don't have to be connected to the internet when you play it, so if you're worried about turning off the firewall you can disconnect the internet connection. Sometimes with broadband that's a hassle, but I figured it was worth mentioning.
Emily is offline   Reply With Quote
Old 02/08/2007, 02:09 pm   #27
Mizer
Junior Member
 
Join Date: Jan 2007
Posts: 8
Default

Just so you know this is still happening in The Mole, The Mob and the Meatball.

I did ask on the Comodo firewall forum to see if anyone there had any ideas about why this was happening but so far no dice.
Mizer is offline   Reply With Quote
Old 02/08/2007, 02:23 pm   #28
yoshi252
Junior Member
 
Join Date: Nov 2006
Location: Hamburg, Germany
Posts: 7
Default

I just wanted to tell you that I'm also affected by this bug. I noticed it in "Situation: Comedy" and in "The Mole, The Mob and the Meatball", although I don't have any anti virus software or the like installed.
I use WindowsXP 64bit edition... maybe that is of importance.
yoshi252 is offline   Reply With Quote
Old 02/08/2007, 02:49 pm   #29
yoshi252
Junior Member
 
Join Date: Nov 2006
Location: Hamburg, Germany
Posts: 7
Default

After replaying "The Mole, The Mob and the Meatball" from a Savegame near the end of the game I noticed that the slowdown doesn't appear anymore.
Strange bug...
yoshi252 is offline   Reply With Quote
Old 02/08/2007, 11:50 pm   #30
Angultra
Junior Member
 
Join Date: Feb 2007
Location: Toronto, ON
Posts: 9
Default

I would like to report the same problem. When playing episode 3 I get very choppy graphics, it starts out bad and gets worse to the point of unplayability.

When I checked my RAM, it was steadily decreasing (I have 1.5 GB RAM, X800XT video card, 2 Ghz processor), so a memory leak could be the problem but I'm not sure.

Also, the first 2 episodes played perfect before. It might be a problem with Vista as well, as I recently upgraded...although I made sure to turn off most the stuff that runs in the background, and delete that props.prefs file but still no dice. Please look into this because I really want to play episode 3, thanks!
Angultra is offline   Reply With Quote
Old 02/09/2007, 11:25 pm   #31
oddbasket
More Twinklies!
 
oddbasket's Avatar
 
Join Date: Jan 2007
Location: Singapore
Posts: 22
Default

Thanks for the tip about comodo Mizer. I tried this with ep3 as well and while it does helps but doesn't completely eliminiate the choppiness. I can still visibly see stuttering when Max is moving on the screen. I've yet to try a complete uninstall of comodo to see if it fixes it.
oddbasket is offline   Reply With Quote
Old 02/10/2007, 02:24 am   #32
ShaggE
Deep Mushroom
 
ShaggE's Avatar
 
Join Date: Nov 2006
Posts: 3,316
Send a message via MSN to ShaggE
Default

I must be one lucky son-of-a-midget then, I have an integrated graphics card, and it runs fine... oddness
__________________
"This grass feels funny. It feels like... pants." - Kirby

A song.

Also a song.
ShaggE is offline   Reply With Quote
Old 02/10/2007, 04:24 am   #33
Kilroy
Junior Member
 
Join Date: Feb 2007
Posts: 4
Smile Another possible solution found

I was having the same exact problems reported with jerky graphics playing back. I have an ATI integrated graphics card (128MB on-board).

My card has a BIOS option to add an additional 128MB of graphics memory from main memory, in addition to the on-board memory.

I was originally just using the onboard 128 MB of memory. Adding the additional 128MB of memory alleviated my playback problems...

fwiw,

Kilroy
Kilroy is offline   Reply With Quote
Old 02/10/2007, 07:40 am   #34
Mizer
Junior Member
 
Join Date: Jan 2007
Posts: 8
Default

Having played more of episode 2 and 3, they both seem to leak memory, and also there are two instances of the sam and max program loaded, one which takes up 880k of memory which I assume this is the initial load screen. However, in-game this small instance of the game eats up the processor as well as the larger 100+ meg process, which I am guessing is causing some of the choppiness. With episode 1, only one process is launched and everything is fine.
Mizer is offline   Reply With Quote
Old 02/11/2007, 07:59 am   #35
Malaak
Junior Member
 
Join Date: Feb 2007
Posts: 1
Default

I too have encountered this problem. While episode 1 ran fine, episode 2 was choppy until I killed the comodo firewall as suggested above. But that didn't help at all for episode 3. After observing it for a while, I noticed the choppiness occurs whenever Max walks around. As soon as he comes to a standstill or Sam slaps him into the air it disappears. Scenes where Max doesn't move at all, like the last one, are smooth as silk. According to Taskmanager CPU load skyrockets whenever he's on the move, but only in episode 3.
My system is a P4 3ghz with 3 gigs of ram, a 7800GS AGP and an Audigy2.

Last edited by Malaak; 02/11/2007 at 08:01 am.
Malaak is offline   Reply With Quote
Old 02/17/2007, 10:51 am   #36
Gdrk
Space Age Librarian
 
Join Date: Feb 2007
Location: Helsinki, Finland
Posts: 2
Question Me too

I too seem to suffer from this problem with Situation Comedy. Seems that whenever Max walks, the framerate drops to single digits. All scripted animation, such as dialogue or walking through the door runs perfectly, as did Culture Shock (not a hitch).

And yeah, I too am using Comodo personal firewall. Watching the task manager shows that the cmdagent.exe sucks the cpu along with two processes of Sam & Max whenever the slowdown is occuring. When not, Sam & Max gives some 30-40% load on the cpu.

Didn't try the third episode yet. Tried deleting prefs.prop, didn't help. Gonna try shutting the firewall down (and plugging me off the net) next.

Computer:
Athlon XP 2600+
2 GB ram
Geforce 7600GS
Gdrk is offline   Reply With Quote
Old 02/17/2007, 11:02 am   #37
Emily
Formerly of the Telltale Team
 
Emily's Avatar
 
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
Default

Hey guys,

We became aware yesterday that the version of Software Passport (the activation / copy protection) software we have been using has a memory leak in it. This may be the cause of these slowdowns.

We're testing a fix on episode 4 right now and if it solves the problems, we will fix it in episodes 2 and 3 as well.
Emily is offline   Reply With Quote
Old 02/17/2007, 11:31 am   #38
Gdrk
Space Age Librarian
 
Join Date: Feb 2007
Location: Helsinki, Finland
Posts: 2
Default

Emily, that's great!

I just tried shutting Comodo down and killing the cmdagent.exe process, and it worked for me, for both episodes 2 and 3. So there's something there indeed. I turned windows firewall on before doing that, so I didn't need to unplug the network cable.
Gdrk is offline   Reply With Quote
Old 02/18/2007, 07:19 pm   #39
oddbasket
More Twinklies!
 
oddbasket's Avatar
 
Join Date: Jan 2007
Location: Singapore
Posts: 22
Default

Quote:
Originally Posted by Emily View Post
Hey guys,

We became aware yesterday that the version of Software Passport (the activation / copy protection) software we have been using has a memory leak in it. This may be the cause of these slowdowns.

We're testing a fix on episode 4 right now and if it solves the problems, we will fix it in episodes 2 and 3 as well.
I hope this is it and it finally gets fixed. I am wondering if a cracked version to bypass activation/copy protection would not have this problem... hmmm... of course that's not the permanent solution we paying customers would want.
oddbasket is offline   Reply With Quote
Old 02/21/2007, 09:39 pm   #40
Ironblade
Junior Member
 
Join Date: Feb 2007
Posts: 1
Default Problem and some "solutions"

Hi, guys, I´ve been having the same problem too, and I have an Athlon 64 3500 and an ATI Radeon x850 Pro.

The hint about Comodo Firewall improved the performance a lot. I also shut down the AVG Antivirus ".exes" through task manager, and it seems now the game runs almost perfectly.

Just to let you know, since I've been trying to fix it for some time now, even thought that my video card was broken or something.
Ironblade is offline   Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Situation Comedy won't start up tommyk Game Support - General 25 03/17/2007 09:51 pm
Situation Comedy and vista - performance problem dualloop Game Support - General 8 02/13/2007 02:44 am
"Hurensöhne" in Situation: Comedy imi Sam & Max Series Discussion 9 01/19/2007 03:19 pm
New Situation Comedy Trailer on GameTap Legolas813 Sam & Max Series Discussion 3 12/10/2006 01:48 pm


All times are GMT -8. The time now is 06:53 pm.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.
Telltale Games - © 2013 Telltale, Incorporated. All rights reserved.
Home  |   Store  |   Blogs  |   Forums  |   Product Support  |   Corporate Info  |   Press Releases  |   Jobs  |   Terms of Use  |   Privacy Policy