Telltale Games

Mizer · 01/31/2007, 09:22 am

You're quick, I just sent you an email about it!

Culture Shock works fine, and I unfortunately don't have any of your other games yet. Let me know if I can help out any other way, I'll check back tomorrow.

Emily · 01/31/2007, 09:54 am

Okay, that's good to know, thanks.

Mizer · 02/07/2007, 10:30 am

Any news on this? Has anyone else identified with this problem at all? Anyone from Telltale got in touch with Comodo to find out what's going on? Anyone running Comodo firewall and have Situation Comedy working fine?

Emily · 02/07/2007, 10:42 am

No, we don't have any more info on this yet. I have a big list of issues I need to go over with the company that makes the activation software, and this is one of them.

Mizer · 02/07/2007, 10:49 am

OK thanks for the update Emily, I appreciate it - looks like I'll have to play Situation Comedy unprotected!

Emily · 02/07/2007, 12:45 pm

You don't have to be connected to the internet when you play it, so if you're worried about turning off the firewall you can disconnect the internet connection. Sometimes with broadband that's a hassle, but I figured it was worth mentioning.

Mizer · 02/08/2007, 02:09 pm

Just so you know this is still happening in The Mole, The Mob and the Meatball.

I did ask on the Comodo firewall forum to see if anyone there had any ideas about why this was happening but so far no dice.

yoshi252 · 02/08/2007, 02:23 pm

I just wanted to tell you that I'm also affected by this bug. I noticed it in "Situation: Comedy" and in "The Mole, The Mob and the Meatball", although I don't have any anti virus software or the like installed.
I use WindowsXP 64bit edition... maybe that is of importance.

yoshi252 · 02/08/2007, 02:49 pm

After replaying "The Mole, The Mob and the Meatball" from a Savegame near the end of the game I noticed that the slowdown doesn't appear anymore.
Strange bug...

Angultra · 02/08/2007, 11:50 pm

I would like to report the same problem. When playing episode 3 I get very choppy graphics, it starts out bad and gets worse to the point of unplayability.

When I checked my RAM, it was steadily decreasing (I have 1.5 GB RAM, X800XT video card, 2 Ghz processor), so a memory leak could be the problem but I'm not sure.

Also, the first 2 episodes played perfect before. It might be a problem with Vista as well, as I recently upgraded...although I made sure to turn off most the stuff that runs in the background, and delete that props.prefs file but still no dice. Please look into this because I really want to play episode 3, thanks!

oddbasket · 02/09/2007, 11:25 pm

Thanks for the tip about comodo Mizer. I tried this with ep3 as well and while it does helps but doesn't completely eliminiate the choppiness. I can still visibly see stuttering when Max is moving on the screen. I've yet to try a complete uninstall of comodo to see if it fixes it.

ShaggE · 02/10/2007, 02:24 am

I must be one lucky son-of-a-midget then, I have an integrated graphics card, and it runs fine... oddness

Kilroy · 02/10/2007, 04:24 am

I was having the same exact problems reported with jerky graphics playing back. I have an ATI integrated graphics card (128MB on-board).

My card has a BIOS option to add an additional 128MB of graphics memory from main memory, in addition to the on-board memory.

I was originally just using the onboard 128 MB of memory. Adding the additional 128MB of memory alleviated my playback problems...

fwiw,

Kilroy

Mizer · 02/10/2007, 07:40 am

Having played more of episode 2 and 3, they both seem to leak memory, and also there are two instances of the sam and max program loaded, one which takes up 880k of memory which I assume this is the initial load screen. However, in-game this small instance of the game eats up the processor as well as the larger 100+ meg process, which I am guessing is causing some of the choppiness. With episode 1, only one process is launched and everything is fine.

Malaak · 02/11/2007, 07:59 am

I too have encountered this problem. While episode 1 ran fine, episode 2 was choppy until I killed the comodo firewall as suggested above. But that didn't help at all for episode 3. After observing it for a while, I noticed the choppiness occurs whenever Max walks around. As soon as he comes to a standstill or Sam slaps him into the air it disappears. Scenes where Max doesn't move at all, like the last one, are smooth as silk. According to Taskmanager CPU load skyrockets whenever he's on the move, but only in episode 3.
My system is a P4 3ghz with 3 gigs of ram, a 7800GS AGP and an Audigy2.

Gdrk · 02/17/2007, 10:51 am

I too seem to suffer from this problem with Situation Comedy. Seems that whenever Max walks, the framerate drops to single digits. All scripted animation, such as dialogue or walking through the door runs perfectly, as did Culture Shock (not a hitch).

And yeah, I too am using Comodo personal firewall. Watching the task manager shows that the cmdagent.exe sucks the cpu along with two processes of Sam & Max whenever the slowdown is occuring. When not, Sam & Max gives some 30-40% load on the cpu.

Didn't try the third episode yet. Tried deleting prefs.prop, didn't help. Gonna try shutting the firewall down (and plugging me off the net) next.

Computer:
Athlon XP 2600+
2 GB ram
Geforce 7600GS

Emily · 02/17/2007, 11:02 am

Hey guys,

We became aware yesterday that the version of Software Passport (the activation / copy protection) software we have been using has a memory leak in it. This may be the cause of these slowdowns.

We're testing a fix on episode 4 right now and if it solves the problems, we will fix it in episodes 2 and 3 as well.

Gdrk · 02/17/2007, 11:31 am

Emily, that's great!

I just tried shutting Comodo down and killing the cmdagent.exe process, and it worked for me, for both episodes 2 and 3. So there's something there indeed. I turned windows firewall on before doing that, so I didn't need to unplug the network cable.

oddbasket · 02/18/2007, 07:19 pm

Quote:

Originally Posted by Emily

Hey guys,

We became aware yesterday that the version of Software Passport (the activation / copy protection) software we have been using has a memory leak in it. This may be the cause of these slowdowns.

We're testing a fix on episode 4 right now and if it solves the problems, we will fix it in episodes 2 and 3 as well.

I hope this is it and it finally gets fixed. I am wondering if a cracked version to bypass activation/copy protection would not have this problem... hmmm... of course that's not the permanent solution we paying customers would want.

Ironblade · 02/21/2007, 09:39 pm

Hi, guys, I´ve been having the same problem too, and I have an Athlon 64 3500 and an ATI Radeon x850 Pro.

The hint about Comodo Firewall improved the performance a lot. I also shut down the AVG Antivirus ".exes" through task manager, and it seems now the game runs almost perfectly.

Just to let you know, since I've been trying to fix it for some time now, even thought that my video card was broken or something.

02/10/2007, 02:24 am	#32
ShaggE Deep Mushroom Join Date: Nov 2006 Posts: 3,316	I must be one lucky son-of-a-midget then, I have an integrated graphics card, and it runs fine... oddness __________________ "This grass feels funny. It feels like... pants." - Kirby A song. Also a song.

02/10/2007, 04:24 am	#33
Kilroy Junior Member Join Date: Feb 2007 Posts: 4	Another possible solution found I was having the same exact problems reported with jerky graphics playing back. I have an ATI integrated graphics card (128MB on-board). My card has a BIOS option to add an additional 128MB of graphics memory from main memory, in addition to the on-board memory. I was originally just using the onboard 128 MB of memory. Adding the additional 128MB of memory alleviated my playback problems... fwiw, Kilroy

02/11/2007, 07:59 am	#35
Malaak Junior Member Join Date: Feb 2007 Posts: 1	I too have encountered this problem. While episode 1 ran fine, episode 2 was choppy until I killed the comodo firewall as suggested above. But that didn't help at all for episode 3. After observing it for a while, I noticed the choppiness occurs whenever Max walks around. As soon as he comes to a standstill or Sam slaps him into the air it disappears. Scenes where Max doesn't move at all, like the last one, are smooth as silk. According to Taskmanager CPU load skyrockets whenever he's on the move, but only in episode 3. My system is a P4 3ghz with 3 gigs of ram, a 7800GS AGP and an Audigy2. Last edited by Malaak; 02/11/2007 at 08:01 am.

02/17/2007, 10:51 am	#36
Gdrk Space Age Librarian Join Date: Feb 2007 Location: Helsinki, Finland Posts: 2	Me too I too seem to suffer from this problem with Situation Comedy. Seems that whenever Max walks, the framerate drops to single digits. All scripted animation, such as dialogue or walking through the door runs perfectly, as did Culture Shock (not a hitch). And yeah, I too am using Comodo personal firewall. Watching the task manager shows that the cmdagent.exe sucks the cpu along with two processes of Sam & Max whenever the slowdown is occuring. When not, Sam & Max gives some 30-40% load on the cpu. Didn't try the third episode yet. Tried deleting prefs.prop, didn't help. Gonna try shutting the firewall down (and plugging me off the net) next. Computer: Athlon XP 2600+ 2 GB ram Geforce 7600GS

02/21/2007, 09:39 pm	#40
Ironblade Junior Member Join Date: Feb 2007 Posts: 1	Problem and some "solutions" Hi, guys, I´ve been having the same problem too, and I have an Athlon 64 3500 and an ATI Radeon x850 Pro. The hint about Comodo Firewall improved the performance a lot. I also shut down the AVG Antivirus ".exes" through task manager, and it seems now the game runs almost perfectly. Just to let you know, since I've been trying to fix it for some time now, even thought that my video card was broken or something.

01/31/2007, 09:22 am	#21
Mizer Junior Member Join Date: Jan 2007 Posts: 8	You're quick, I just sent you an email about it! Culture Shock works fine, and I unfortunately don't have any of your other games yet. Let me know if I can help out any other way, I'll check back tomorrow.

01/31/2007, 09:54 am	#22
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Okay, that's good to know, thanks.

02/07/2007, 10:30 am	#23
Mizer Junior Member Join Date: Jan 2007 Posts: 8	Any news on this? Has anyone else identified with this problem at all? Anyone from Telltale got in touch with Comodo to find out what's going on? Anyone running Comodo firewall and have Situation Comedy working fine?

02/07/2007, 10:42 am	#24
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	No, we don't have any more info on this yet. I have a big list of issues I need to go over with the company that makes the activation software, and this is one of them.

02/07/2007, 10:49 am	#25
Mizer Junior Member Join Date: Jan 2007 Posts: 8	OK thanks for the update Emily, I appreciate it - looks like I'll have to play Situation Comedy unprotected!

02/07/2007, 12:45 pm	#26
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	You don't have to be connected to the internet when you play it, so if you're worried about turning off the firewall you can disconnect the internet connection. Sometimes with broadband that's a hassle, but I figured it was worth mentioning.

02/08/2007, 02:09 pm	#27
Mizer Junior Member Join Date: Jan 2007 Posts: 8	Just so you know this is still happening in The Mole, The Mob and the Meatball. I did ask on the Comodo firewall forum to see if anyone there had any ideas about why this was happening but so far no dice.

02/08/2007, 02:23 pm	#28
yoshi252 Junior Member Join Date: Nov 2006 Location: Hamburg, Germany Posts: 7	I just wanted to tell you that I'm also affected by this bug. I noticed it in "Situation: Comedy" and in "The Mole, The Mob and the Meatball", although I don't have any anti virus software or the like installed. I use WindowsXP 64bit edition... maybe that is of importance.

02/08/2007, 02:49 pm	#29
yoshi252 Junior Member Join Date: Nov 2006 Location: Hamburg, Germany Posts: 7	After replaying "The Mole, The Mob and the Meatball" from a Savegame near the end of the game I noticed that the slowdown doesn't appear anymore. Strange bug...

02/08/2007, 11:50 pm	#30
Angultra Junior Member Join Date: Feb 2007 Location: Toronto, ON Posts: 9	I would like to report the same problem. When playing episode 3 I get very choppy graphics, it starts out bad and gets worse to the point of unplayability. When I checked my RAM, it was steadily decreasing (I have 1.5 GB RAM, X800XT video card, 2 Ghz processor), so a memory leak could be the problem but I'm not sure. Also, the first 2 episodes played perfect before. It might be a problem with Vista as well, as I recently upgraded...although I made sure to turn off most the stuff that runs in the background, and delete that props.prefs file but still no dice. Please look into this because I really want to play episode 3, thanks!

02/09/2007, 11:25 pm	#31
oddbasket More Twinklies! Join Date: Jan 2007 Location: Singapore Posts: 22	Thanks for the tip about comodo Mizer. I tried this with ep3 as well and while it does helps but doesn't completely eliminiate the choppiness. I can still visibly see stuttering when Max is moving on the screen. I've yet to try a complete uninstall of comodo to see if it fixes it.

02/10/2007, 07:40 am	#34
Mizer Junior Member Join Date: Jan 2007 Posts: 8	Having played more of episode 2 and 3, they both seem to leak memory, and also there are two instances of the sam and max program loaded, one which takes up 880k of memory which I assume this is the initial load screen. However, in-game this small instance of the game eats up the processor as well as the larger 100+ meg process, which I am guessing is causing some of the choppiness. With episode 1, only one process is launched and everything is fine.

02/17/2007, 11:02 am	#37
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Hey guys, We became aware yesterday that the version of Software Passport (the activation / copy protection) software we have been using has a memory leak in it. This may be the cause of these slowdowns. We're testing a fix on episode 4 right now and if it solves the problems, we will fix it in episodes 2 and 3 as well.

02/17/2007, 11:31 am	#38
Gdrk Space Age Librarian Join Date: Feb 2007 Location: Helsinki, Finland Posts: 2	Emily, that's great! I just tried shutting Comodo down and killing the cmdagent.exe process, and it worked for me, for both episodes 2 and 3. So there's something there indeed. I turned windows firewall on before doing that, so I didn't need to unplug the network cable.

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