Telltale Games

Fat4all · 07/05/2010, 11:31 am

Hello, I just purchased the Telltale Game's Everything pack from Steam, and I'm having a few problems.

The other items (Strong Bad, Bone, Wallace & Gromit) all seems to be working well, but I can't get any of the Sam & Max episodes to start properly. Everytime I try to start an episode, a black box will pop up, and then the screen will flash between black and white untill I bring up the task manager to end it.

I have a Radeon HD 5450 video card.

Thanks for any help!

Edit: Also, while the game is flashing a black screen, I can hear the music for the opening playing a bit, so it's like it's running, but not displaying properly, or something like that...

Edit #2: Season 3 is working, but the first two are having the problem above.

*DjNDB* · 07/05/2010, 01:30 pm

Have you tried pressing ALT-Enter while the screen flashes?
It should bring the game to windowed mode. Does it work windowed?

Fat4all · 07/05/2010, 04:06 pm

I just tried it, and it brings it to a windowed mode, but the screen is just white. It's not flashing anymore, but it's still not really displaying anything. I can hear the music playing though, so it's got to be some sort of display problem.

*DjNDB* · 07/05/2010, 04:11 pm

To rule out a steam issue, can you try the free abe lincoln must die episode?

A dxdiag log might also help.

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file and attach it to a reply in this Thread.

Fat4all · 07/06/2010, 05:50 am

Alright, I'll try the free episode to see if it will work.

I have the zip file attached to this post.

*DjNDB* · 07/06/2010, 06:51 am

Quote:

Originally Posted by Fat4all

I have the zip file attached to this post.

Code:

      Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: SyncMaster
         Monitor Id: SAM03F1
        Native Mode: 1680 x 1050(p) (59.954Hz)

It shouldn't concern the games, but is this right? It looks like your display is set to a higher resolution than it can actually show. That should result in missing details, such as fine lines, and strange looking fonts.

Code:

User DPI Setting: 120 DPI (125 percent)

Also you have your DPI set higher, possibly to compensate that.

I would try setting your resolution to 1680 x 1050 and DPI to 100% for a better display result.

Also there are new graphics drivers available for your system.

Fat4all · 07/06/2010, 08:18 am

It might be because I and using an HDMI cable instead of a regular cable setup. I'll see if using my PC cable fixes the resolution. I have been having some problem's with the display, and that might be why.

Edit: also, that page you posted about the graphics driver is confusing me a little. what am I suppost to download from there? The site itself doesn't seem very clear, or I'm just a bit too novice of a user.

*DjNDB* · 07/06/2010, 08:29 am

Quote:

Originally Posted by Fat4all

It might be because I and using an HDMI cable instead of a regular cable setup. I'll see if using my PC cable fixes the resolution. I have been having some problem's with the display, and that might be why.

Edit: also, that page you posted about the graphics driver is confusing me a little. what am I suppost to download from there? The site itself doesn't seem very clear, or I'm just a bit too novice of a user.

Can't you choose the resolution while you are connected via HDMI?

I would choose the "Catalyst Software Suite", top download button.

Fat4all · 07/06/2010, 08:40 am

While my HDMI cable was plugged in, it only gives you the highest resolutions, and I think it was affecting my game's.

I'm using a regular cable now, and Sam and Max is working! Thank you for all the help you gave me. Ever since I got my new computer, I've been having problems, and now it's just about all sorted.

*DjNDB* · 07/06/2010, 08:48 am

I am glad it works now, although it's strange that you can't select the correct resolution with the hdmi connection. Did you try that again after updating the driver?
Do you use DVI now?

Fat4all · 07/06/2010, 08:53 am

yes, my pc came with a DVI cable, but there was a port for HDMI, so I just used it so I wouldn't have to use my old speakers. I'll try using the HDMI cable again after installing the driver.

Fat4all · 07/06/2010, 09:50 am

Alright, everything is fixed now! The driver install is now allowing me to change the resolution while using HDMI, so I have it at 1680 x 1050, and Sam & Max is all working!

Thanks for all of your help!

07/05/2010, 11:31 am	#1
Fat4all Junior Member Join Date: Jul 2010 Posts: 7	Sam & Max season's not working Hello, I just purchased the Telltale Game's Everything pack from Steam, and I'm having a few problems. The other items (Strong Bad, Bone, Wallace & Gromit) all seems to be working well, but I can't get any of the Sam & Max episodes to start properly. Everytime I try to start an episode, a black box will pop up, and then the screen will flash between black and white untill I bring up the task manager to end it. I have a Radeon HD 5450 video card. Thanks for any help! Edit: Also, while the game is flashing a black screen, I can hear the music for the opening playing a bit, so it's like it's running, but not displaying properly, or something like that... Edit #2: Season 3 is working, but the first two are having the problem above. Last edited by Fat4all; 07/05/2010 at 12:12 pm.

07/06/2010, 08:18 am	#7
Fat4all Junior Member Join Date: Jul 2010 Posts: 7	It might be because I and using an HDMI cable instead of a regular cable setup. I'll see if using my PC cable fixes the resolution. I have been having some problem's with the display, and that might be why. Edit: also, that page you posted about the graphics driver is confusing me a little. what am I suppost to download from there? The site itself doesn't seem very clear, or I'm just a bit too novice of a user. Last edited by Fat4all; 07/06/2010 at 08:21 am.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
3 Seasons	The Highway	Sam & Max Series Discussion	7	05/25/2010 11:59 am
The First Seasons on The PSN ?	Dead Man	Sam & Max Series Discussion	1	04/16/2010 12:46 pm
S&MS2E1.exe has stopped working	benderuu	Game Support - General	0	10/26/2009 09:19 pm
Bundle with both seasons?	jackdewey	Shopping or Activation Support	3	05/17/2008 09:42 am
After the seasons...the "movie"?	EZappa	Sam & Max Series Discussion	18	10/29/2007 11:56 pm

07/05/2010, 01:30 pm	#2
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,751	Have you tried pressing ALT-Enter while the screen flashes? It should bring the game to windowed mode. Does it work windowed?

07/05/2010, 04:06 pm	#3
Fat4all Junior Member Join Date: Jul 2010 Posts: 7	I just tried it, and it brings it to a windowed mode, but the screen is just white. It's not flashing anymore, but it's still not really displaying anything. I can hear the music playing though, so it's got to be some sort of display problem.

07/05/2010, 04:11 pm	#4
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,751	To rule out a steam issue, can you try the free abe lincoln must die episode? A dxdiag log might also help. dxdiag Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter. Now click on the button that says "save all information". It will prompt you to save a file. Save it where you can find it. Then zip the file and attach it to a reply in this Thread.

07/06/2010, 08:40 am	#9
Fat4all Junior Member Join Date: Jul 2010 Posts: 7	While my HDMI cable was plugged in, it only gives you the highest resolutions, and I think it was affecting my game's. I'm using a regular cable now, and Sam and Max is working! Thank you for all the help you gave me. Ever since I got my new computer, I've been having problems, and now it's just about all sorted.

07/06/2010, 08:48 am	#10
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,751	I am glad it works now, although it's strange that you can't select the correct resolution with the hdmi connection. Did you try that again after updating the driver? Do you use DVI now?

07/06/2010, 08:53 am	#11
Fat4all Junior Member Join Date: Jul 2010 Posts: 7	yes, my pc came with a DVI cable, but there was a port for HDMI, so I just used it so I wouldn't have to use my old speakers. I'll try using the HDMI cable again after installing the driver.

07/06/2010, 09:50 am	#12
Fat4all Junior Member Join Date: Jul 2010 Posts: 7	Alright, everything is fixed now! The driver install is now allowing me to change the resolution while using HDMI, so I have it at 1680 x 1050, and Sam & Max is all working! Thanks for all of your help!