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| Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com |
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07/05/2010, 10:28 pm
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#1 |
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Junior Member
Join Date: Jun 2010
Posts: 8
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Quality of support
Sorry! But my patience is over. I bought a ToMI Pack online. I had so many troubles with gifting this package. And now, the package disappeared from my games list. The money also disappeared from my bank account. Nice, really nice.
This is my current status. And this, for nearly two months! I wrote many support-request-mails, I posted into the forums, but I've never recieved an offical answer. How can it be, that a commercially oriented company has such a bad support? Is there only one supporter for all the problems? What is going on? I read the sticky thread about the overload of requests. I know, this can be problem. But in my oppinion it's a bit long, not hearing anything since the middle of may. And no, I have no spam filter! I feel simply ignored as loyal customer. Really, you're creating awesome Monkey Island games. This is a shame, that there is such a bad aftertaste behind such a great series! I'm really angry about that! And now my proposal and request to telltalegames: Please Telltalegames, do something with your support! And I'm not alone with this point of view. Simple read a few threads in the support forums for example! Sorry for the rough sound, but it's really exhausting... Greetings! Last edited by psuch; 07/05/2010 at 10:37 pm. |
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07/06/2010, 01:19 am
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#2 |
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Senior Member
Join Date: Jul 2009
Posts: 442
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Yes, all support tickets are handled by one person, Bonnie. Usually that's enough, but there have been too many lately and she's behind, as you've already seen in the sticky.
However, your ticket should have already been answered. There is a glitch in the system, sometimes the emails just don't go through. This is not necessarily because of spam filter, and it's probably something in Telltale's side. Try PM-ing bonnie, and don't forget to mention your issue numbers (you DID get the automated response, right?), and she'll answer you here when she sees it.
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07/06/2010, 03:05 am
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#3 |
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Casual Player
Join Date: Mar 2009
Location: Germany
Posts: 193
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I have to agree with "psuch": With 6 full series and a handful of stand-alone games released (plus some related merchandise sold in the shop), it is time to add another support person to the team.
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07/06/2010, 04:31 am
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#4 |
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Senior Member
Join Date: Jul 2009
Posts: 442
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I agree with that, and I have no idea why they're not hiring.
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07/06/2010, 06:24 am
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#5 | |
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Always burns his toast
Join Date: Jun 2010
Location: Behind you!
Posts: 118
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Quote:
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07/06/2010, 07:54 am
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#6 | |
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Blorp blorp blorp...
Join Date: Feb 2008
Location: Linz, Austria
Posts: 983
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Quote:
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07/06/2010, 08:09 am
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#7 | |
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Always burns his toast
Join Date: Jun 2010
Location: Behind you!
Posts: 118
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Quote:
"Aid Telltale Customer Support through forum/community messaging" |
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07/06/2010, 09:06 am
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#8 | |
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Member
Join Date: Apr 2010
Posts: 62
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Quote:
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07/08/2010, 03:04 pm
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#9 |
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Senior Member
Join Date: Apr 2009
Location: Turdbarn
Posts: 726
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I'll do it if they'll let me work from VA. But they won't. Alas.
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