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| Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com |
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08/31/2010, 05:16 pm
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#1 |
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Forbidden Power!
Join Date: Oct 2006
Posts: 408
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Store is broken for me, can't buy merch!
I've tried to purchase the Sam and Max collector's DVD (which should cost me only shipping fees, since I preordered the entire season). In fact, I've tried multiple times. But, for the life of me, I'm unable to do it, due to technical issues.
Whenever I try to finalize the purchase (when, after either entering a credit card number, or selecting to pay via PayPal, I hit the final "Submit Order" button) the screen changes to a blank white page. Nothing further happens, no "Thanks for your order!" page appears. Refreshing the page yields the same result. Furthermore, my Games page indicates that the order has not gone through. What's going on? Why is the store broken, and when will I be able to buy stuff again? |
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08/31/2010, 05:25 pm
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#2 |
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Junior Member
Join Date: Aug 2010
Posts: 2
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I got exactly the same problem.
It's 3:30 AM in France and i'm going mad. (trying to buy S&M Complete Collection) EDIT: I tried Firefox, Explorer and Chrome. Last edited by dstarMDA; 08/31/2010 at 05:27 pm. Reason: Precision |
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08/31/2010, 05:35 pm
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#3 |
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Mute Ruler of Insects
Join Date: Nov 2006
Location: Wisconsin
Posts: 3,741
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Same problem, trying to buy the season 3 dvd.
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08/31/2010, 05:37 pm
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#4 |
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Senior Member
Join Date: Mar 2008
Posts: 961
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Same problem here too.
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08/31/2010, 05:50 pm
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#5 | |
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Mighty Pirate
Join Date: Oct 2006
Location: San Francisco
Posts: 224
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Quote:
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08/31/2010, 06:02 pm
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#7 |
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Junior Member
Join Date: Aug 2010
Posts: 1
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I have the same issue as well - tried to place the order for S&M Season 3 twice via Chrome and once via Firefox - all three times I got the same blank screen described above. I'm hoping that these repeat orders aren't queued up somewhere and then process my credit card multiple times. Any ETA on a fix for this?
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08/31/2010, 06:02 pm
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#8 |
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Junior Member
Join Date: Feb 2010
Posts: 6
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Thanks for the quick response time joeldee. Greatly appreciated.
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08/31/2010, 06:11 pm
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#9 | |
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Telltale Team
Join Date: Jan 2010
Posts: 6
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Quote:
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08/31/2010, 06:20 pm
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#10 |
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Mighty Pirate
Join Date: Oct 2006
Location: San Francisco
Posts: 224
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Sweet. Thanks for fixing so quickly! Now, lets just hope our credit cards don't get charged like 6 times each!
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08/31/2010, 06:24 pm
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#11 |
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Forbidden Power!
Join Date: Oct 2006
Posts: 408
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Hey, thanks! I placed my order, so all's well.
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08/31/2010, 06:31 pm
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#12 |
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Junior Member
Join Date: Aug 2010
Posts: 2
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Wow, that was quick.
Thanks! |
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