Telltale Games

Javi-Wan Kenobi · 08/16/2010, 03:33 pm

A week ago, I wrote this email to Telltale's Support

Quote:

Hi.
I placed an order on May 5, 2010 (Order #), using the Puzzle Agent offer to have a discount on the other stuff I bought (although the shipping cost was almost as many as the discount...)
That order was backordered during a couple of months, and finally shipped on July 13 (my birthday, btw!). It finally arrived a couple weeks ago, but incomplete, with a note that said that Max & Crossbones T-Shirt still was backorderd.
Any news on when may I expect to receive it? I hope I will not have to pay shipping again for it...
Thanks

So far, I've only received the automated note 'issue-34382'

JarnoF · 08/18/2010, 01:49 am

Similar problem here, Monkey Island DVD + crossbones T-shirt. Only the DVD has arrived. First I waited ages for the Monkey DVD to get released only to notice, that now they don't have any crossbone T-shirts in stock! Would have thought they could have reserved me a T-shirt back in April when I made the order...

Created a problem ticket also, but no reply yet. (Created the ticket only few days ago)

Javi-Wan Kenobi · 08/20/2010, 12:23 am

I've received Bonnie's reply on my private messages. Thanks!

JarnoF · 08/20/2010, 10:49 am

Quote:

Originally Posted by Javi-Wan Kenobi

I've received Bonnie's reply on my private messages. Thanks!

Good news or bad news? When are they sending your T-Shirt/have they sent it already? (I'm still waiting for answer to my ticket)

Javi-Wan Kenobi · 08/20/2010, 01:01 pm

According with the message, they sent it to me yesterday.

Chiverus · 08/23/2010, 05:51 am

yes ive had the same issue i ordered the max crossbones shirt when i pre ordered puzzle agent still not got it yet just an automated responce issue-34516. im wondering whats going on.

Chiverus · 08/23/2010, 01:12 pm

ok so they resonded and said that they wernt sure why my shirt wasnt shipped so they are gonna be making sure it gets out this week

JarnoF · 08/24/2010, 06:47 am

Quote:

Originally Posted by Chiverus

ok so they resonded and said that they wernt sure why my shirt wasnt shipped so they are gonna be making sure it gets out this week

Funny, no response to my ticket yet.

Chiverus · 08/26/2010, 06:16 am

Quote:

Originally Posted by Chiverus

ok so they resonded and said that they wernt sure why my shirt wasnt shipped so they are gonna be making sure it gets out this week

ok so no change in the account of wether it was shipped or not even though they said early this week. lets check the old calander here, and wait whats this, its thursday and no change. just great.

Chiverus · 08/27/2010, 12:55 pm

so i got and email last night saying my shirt shipped hope you guys have some luck

Javi-Wan Kenobi · 09/09/2010, 01:30 am

I've just received an email saying my order has shipped, without any further description of the order itself (items on it, etc...). Since the order number that appears on the email doesn't fit any of the order numbers on my "Your Games" page, I suppose this order is the missing T-Shirt

JarnoF · 09/20/2010, 10:57 pm

Update: Bonnie created another order for my T-shirt the 23rd of August. Product was (apparently) shipped September 9th. Why the wait?

Let's see how long does it take for the T-Shirt to arrive.

Quote:

The U.S. Postal Service was electronically notified by the shipper on September 09, 2010 to expect your package for mailing... blah blah blah

JarnoF · 09/20/2010, 10:59 pm

Quote:

Originally Posted by Javi-Wan Kenobi

Since the order number that appears on the email doesn't fit any of the order numbers on my "Your Games" page, I suppose this order is the missing T-Shirt

Open some other order invoice and replace the number in the URL with the new order number.

Javi-Wan Kenobi · 09/21/2010, 12:43 am

Quote:

Originally Posted by JarnoF

Open some other order invoice and replace the number in the URL with the new order number.

Yup, that did the trick. It's actually the missing T-shirt, at no cost and shipping free.

Javi-Wan Kenobi · 10/04/2010, 04:52 am

It has arrived today. Not only one package... but two! Two identical packages with the same T-shirt, when I only ordered one. Telltale's mistake? Compensation for the inconveniences? Should I return the second T-shirt or can I keep it?

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08/18/2010, 01:49 am	#2
JarnoF Junior Member Join Date: Jun 2009 Posts: 16	Similar problem here, Monkey Island DVD + crossbones T-shirt. Only the DVD has arrived. First I waited ages for the Monkey DVD to get released only to notice, that now they don't have any crossbone T-shirts in stock! Would have thought they could have reserved me a T-shirt back in April when I made the order... Created a problem ticket also, but no reply yet. (Created the ticket only few days ago)

08/20/2010, 12:23 am	#3
Javi-Wan Kenobi Adventure Gaming Jedi Join Date: Jul 2009 Location: Estella, Navarra, Spain Posts: 1,060	I've received Bonnie's reply on my private messages. Thanks!

08/20/2010, 01:01 pm	#5
Javi-Wan Kenobi Adventure Gaming Jedi Join Date: Jul 2009 Location: Estella, Navarra, Spain Posts: 1,060	According with the message, they sent it to me yesterday.

08/23/2010, 05:51 am	#6
Chiverus Junior Member Join Date: Aug 2010 Posts: 7	yes ive had the same issue i ordered the max crossbones shirt when i pre ordered puzzle agent still not got it yet just an automated responce issue-34516. im wondering whats going on.

08/23/2010, 01:12 pm	#7
Chiverus Junior Member Join Date: Aug 2010 Posts: 7	ok so they resonded and said that they wernt sure why my shirt wasnt shipped so they are gonna be making sure it gets out this week

08/27/2010, 12:55 pm	#10
Chiverus Junior Member Join Date: Aug 2010 Posts: 7	so i got and email last night saying my shirt shipped hope you guys have some luck

09/09/2010, 01:30 am	#11
Javi-Wan Kenobi Adventure Gaming Jedi Join Date: Jul 2009 Location: Estella, Navarra, Spain Posts: 1,060	I've just received an email saying my order has shipped, without any further description of the order itself (items on it, etc...). Since the order number that appears on the email doesn't fit any of the order numbers on my "Your Games" page, I suppose this order is the missing T-Shirt

10/04/2010, 04:52 am	#15
Javi-Wan Kenobi Adventure Gaming Jedi Join Date: Jul 2009 Location: Estella, Navarra, Spain Posts: 1,060	It has arrived today. Not only one package... but two! Two identical packages with the same T-shirt, when I only ordered one. Telltale's mistake? Compensation for the inconveniences? Should I return the second T-shirt or can I keep it?