Unable to Launch Puzzle Agent

[Tyson]

When I attempt to launch Puzzle Agent, the application immediately crashes.

I have looked at my console log and I am seeing the following:

10/27/10 1:08:24 PM	Mac_Game[7239]	NSOpenGLView pixelFormat RendererID = 0102260c
10/27/10 1:08:24 PM	[0x0-0x410410].com.telltalegames.Grickle101[7239]	<CFData 0x397e8e0 [0xa09dfec0]>{length 
10/27/10 1:08:24 PM	[0x0-0x410410].com.telltalegames.Grickle101[7239]	= 6, capacity = 6, bytes = 0x00254bc9b7dc}
10/27/10 1:08:24 PM	[0x0-0x410410].com.telltalegames.Grickle101[7239]	<CFData 0x397e780
10/27/10 1:08:24 PM	[0x0-0x410410].com.telltalegames.Grickle101[7239]	 [0xa09dfec0]>{length = 6, capacity = 6, bytes = 0x00254bc9b7dc}
10/27/10 1:08:25 PM	[0x0-0x410410].com.telltalegames.Grickle101[7239]	<CFData 0x3833c90 [0xa09
10/27/10 1:08:25 PM	[0x0-0x410410].com.telltalegames.Grickle101[7239]	dfec0]>{length = 6, capacity = 6, bytes = 0x
10/27/10 1:08:25 PM	[0x0-0x410410].com.telltalegames.Grickle101[7239]	00254bc9b7dc}
10/27/10 1:08:25 PM	[0x0-0x410410].com.telltalegames.Grickle101[7239]	PING telltalegames.com (74.52.103.162): 56 data bytes
10/27/10 1:08:25 PM	[0x0-0x410410].com.telltalegames.Grickle101[7239]	64 bytes from 74.52.103.162: icmp_seq=0 ttl=54 time=75.296 ms
10/27/10 1:08:25 PM	[0x0-0x410410].com.telltalegames.Grickle101[7239]	--- telltalegames.com ping statistics ---
10/27/10 1:08:25 PM	[0x0-0x410410].com.telltalegames.Grickle101[7239]	1 packets transmitted, 1 packets received, 0.0% packet loss
10/27/10 1:08:25 PM	[0x0-0x410410].com.telltalegames.Grickle101[7239]	round-trip min/avg/max/stddev = 75.296/75.296/75.296/0.000 ms
10/27/10 1:08:29 PM	com.apple.launchd.peruser.501[140]	([0x0-0x410410].com.telltalegames.Grickle101[7239]) Job appears to have crashed: Bus error
10/27/10 1:08:29 PM	ReportCrash[7228]	Saved crash report for Mac_Game[7239] version 1.0.0.25 (1.0.0.25) to /Users/tysonedwards/Library/Logs/DiagnosticReports/Mac_Game_2010-10-27-130829_Hydra.crash

The contents of the crash report is:

Process:         Mac_Game [7222]
Path:            /Applications/Puzzle Agent.app/Contents/MacOS/Mac_Game
Identifier:      com.telltalegames.Grickle101
Version:         1.0.0.25 (1.0.0.25)
Code Type:       X86 (Native)
Parent Process:  launchd [140]

Date/Time:       2010-10-27 13:07:37.865 -0600
OS Version:      Mac OS X 10.6.5 (10H555)
Report Version:  6

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000003c
Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
0   libfmodex.dylib               	0x0063a2ad FMOD::SystemI::createChannelGroupInternal(char const*, FMOD::ChannelGroupI**, bool, bool) + 769
1   libfmodex.dylib               	0x0063a32e FMOD::SystemI::createChannelGroupInternal(char const*, FMOD::ChannelGroupI**, bool, bool) + 898
2   libfmodex.dylib               	0x00636d31 FMOD::System::createChannelGroup(char const*, FMOD::ChannelGroup**) + 53
3   com.telltalegames.Grickle101  	0x00142752 SoundSystem::Initialize() + 390
4   com.telltalegames.Grickle101  	0x001c9416 GameEngine::Initialize(char const*) + 1258
5   com.telltalegames.Grickle101  	0x001c9639 GameEngine_Start + 36
6   com.telltalegames.Grickle101  	0x000a254e -[MyOpenGLView prepareOpenGL] + 164
7   com.apple.AppKit              	0x95f8bcb2 -[NSOpenGLContext setView:] + 1536
8   com.apple.AppKit              	0x95f8b68e -[NSOpenGLView lockFocusIfCanDraw] + 198
9   com.apple.AppKit              	0x95f6fdb2 -[NSView lockFocus] + 42
10  com.apple.AppKit              	0x95f7429f -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1047
11  com.apple.AppKit              	0x95f747fd -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2421
12  com.apple.AppKit              	0x95f747fd -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2421
13  com.apple.AppKit              	0x95f729e7 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 711
14  com.apple.AppKit              	0x95f7255b -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 265
15  com.apple.AppKit              	0x95f6eea2 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3309
16  com.apple.AppKit              	0x95ecfa57 -[NSView displayIfNeeded] + 818
17  com.apple.AppKit              	0x95e98d40 -[NSWindow displayIfNeeded] + 204
18  com.apple.AppKit              	0x95e977db -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1085
19  com.apple.AppKit              	0x95e9733d -[NSWindow orderWindow:relativeTo:] + 105
20  com.apple.AppKit              	0x960118ed -[NSWindow orderFront:] + 50
21  com.apple.AppKit              	0x95e60334 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1846
22  com.apple.AppKit              	0x95e5e1f4 loadNib + 257
23  com.apple.AppKit              	0x95e5d5ed +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 228
24  com.apple.AppKit              	0x95e5d4fe +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 158
25  com.apple.AppKit              	0x95e5d449 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 383
26  com.apple.AppKit              	0x95e5a24d NSApplicationMain + 434
27  com.telltalegames.Grickle101  	0x0002efd2 start + 54

Thread 1:  Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib             	0x9562c982 kevent + 10
1   libSystem.B.dylib             	0x9562d09c _dispatch_mgr_invoke + 215
2   libSystem.B.dylib             	0x9562c559 _dispatch_queue_invoke + 163
3   libSystem.B.dylib             	0x9562c2fe _dispatch_worker_thread2 + 240
4   libSystem.B.dylib             	0x9562bd81 _pthread_wqthread + 390
5   libSystem.B.dylib             	0x9562bbc6 start_wqthread + 30

Thread 2:
0   libSystem.B.dylib             	0x956cc7c6 sem_wait$UNIX2003 + 10
1   com.telltalegames.Grickle101  	0x002f75a7 JobManager_Async::_WorkThread(void*) + 51
2   com.telltalegames.Grickle101  	0x00039bd5 Thread::_ThreadEntry(void*) + 41
3   libSystem.B.dylib             	0x9563385d _pthread_start + 345
4   libSystem.B.dylib             	0x956336e2 thread_start + 34

Thread 3:
0   libSystem.B.dylib             	0x956cc7c6 sem_wait$UNIX2003 + 10
1   com.telltalegames.Grickle101  	0x002f75a7 JobManager_Async::_WorkThread(void*) + 51
2   com.telltalegames.Grickle101  	0x00039bd5 Thread::_ThreadEntry(void*) + 41
3   libSystem.B.dylib             	0x9563385d _pthread_start + 345
4   libSystem.B.dylib             	0x956336e2 thread_start + 34

Thread 4:
0   libSystem.B.dylib             	0x9560615a semaphore_timedwait_signal_trap + 10
1   libSystem.B.dylib             	0x95633ce5 _pthread_cond_wait + 1066
2   libSystem.B.dylib             	0x9567c67c pthread_cond_timedwait + 47
3   QtCore                        	0x00757924 QWaitCondition::wait(QMutex*, unsigned long) + 244
4   QtCore                        	0x007b7a03 QThreadPoolThread::run() + 531
5   QtCore                        	0x007bb2ab QThreadPrivate::start(void*) + 187
6   libSystem.B.dylib             	0x9563385d _pthread_start + 345
7   libSystem.B.dylib             	0x956336e2 thread_start + 34

Thread 5:  com.apple.CFSocket.private
0   libSystem.B.dylib             	0x956250c6 select$DARWIN_EXTSN + 10
1   com.apple.CoreFoundation      	0x97046c83 __CFSocketManager + 1091
2   libSystem.B.dylib             	0x9563385d _pthread_start + 345
3   libSystem.B.dylib             	0x956336e2 thread_start + 34

Thread 6:
0   libSystem.B.dylib             	0x9562ba12 __workq_kernreturn + 10
1   libSystem.B.dylib             	0x9562bfa8 _pthread_wqthread + 941
2   libSystem.B.dylib             	0x9562bbc6 start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x00000000  ebx: 0x00639fbd  ecx: 0x00000000  edx: 0x20730c78
  edi: 0x00000025  esi: 0x2073b0a8  ebp: 0xbfffe8e8  esp: 0xbfffe800
   ss: 0x0000001f  efl: 0x00010246  eip: 0x0063a2ad   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
  cr2: 0x0000003c

Binary Images:
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0x973ff000 - 0x97430ff7  libGLImage.dylib ??? (???) <66DD37BF-B32F-791A-517F-77DBFA69E6FC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
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[Amy Lukima]

Is that the entire report? Normally they have more information.

Hi ,

There are a few things we can try to get Puzzle Agent to run better on your mac.

First we need to make sure your computer is up to date. From the Apple menu and choose Software Update.

In the Software Update window, select the items you want to install, then click Install. Usually, you should install all available updates.

After all the updates are complete restart your computer.

If you have any applications open please close them fully by right clicking on the dock icon and selecting close.

Now try to run the game.

Let me know how these steps affected the issue please.

[Tyson]

That is the entire contents of the Crash Report.

Software Update shows no available updates.

The behavior continues even after rebooting and first launching the game.

[DjNDB]

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libfmodex.dylib 0x0063a2ad FMOD::SystemI::createChannelGroupInternal(char const*, FMOD::ChannelGroupI**, bool, bool) + 769
1 libfmodex.dylib 0x0063a32e FMOD::SystemI::createChannelGroupInternal(char const*, FMOD::ChannelGroupI**, bool, bool) + 898
2 libfmodex.dylib 0x00636d31 FMOD::System::createChannelGroup(char const*, FMOD::ChannelGroup**) + 53
3 com.telltalegames.Grickle101 0x00142752 SoundSystem::Initialize() + 390
4 com.telltalegames.Grickle101 0x001c9416 GameEngine::Initialize(char const*) + 1258
5 com.telltalegames.Grickle101 0x001c9639 GameEngine_Start + 36

From the stack trace it looks like the FMOD sound system crashed.

I noticed that you use a pre-release: Mac OS X 10.6.5 (10H555).
I don't know if it helps, but there's a newer release. Although a stable release could be a better choice.