Telltale Games

MJLahey · 10/27/2010, 12:49 pm

I pre-ordered BTTF yesterday, more than 24 hours ago, but the Insider Forums link has not appeared for me.

Anyone having the same problem or know what I can do to solve it?

I posted this on the BTTF forum before I realized I should have put it here.

Thanks!

*DjNDB* · 10/27/2010, 01:35 pm

Quote:

Originally Posted by MJLahey

I posted this on the BTTF forum before I realized I should have put it here.

Alright, I removed the other thread.

Amy Lukima · 10/28/2010, 12:08 pm

Quote:

Originally Posted by MJLahey

I pre-ordered BTTF yesterday, more than 24 hours ago, but the Insider Forums link has not appeared for me.

Anyone having the same problem or know what I can do to solve it?

I posted this on the BTTF forum before I realized I should have put it here.

Thanks!

It can take 24 hours after the purchase has completed before you can access the preorder forum. Can you access it now?

MJLahey · 10/28/2010, 12:53 pm

No I still can't see it Amy. I read from someone's post that it should be listed under the New Universal Games section, and it's not there for me

It's been more than 48 hours now so I assume something is glitched up.

AThreeHeadedMonkey · 10/28/2010, 04:25 pm

I have the same problem - can't see the forum.

Note: I didn't realise that i needed to get a username in order to use the forum, so only created my username AFTER i pre-ordered. Just wondered if this was why i can't see the forum.

Oh sorry should also say that my order was confirmed at 23:10 (GMT) on 26th

MJLahey · 10/28/2010, 05:52 pm

Thats exactly what I did as well Three Headed Monkey. I had an account with Telltale but didn't create my forum username until AFTER I purchased the pre-order.

Could be the issue?

Vylen · 10/30/2010, 05:30 am

Quote:

Originally Posted by MJLahey

Thats exactly what I did as well Three Headed Monkey. I had an account with Telltale but didn't create my forum username until AFTER I purchased the pre-order.

Could be the issue?

I just came across this thread - and created my Username just now. And I pre-ordered 5 days ago. Can't see the insider forums. It's probably the issue like you think.

AThreeHeadedMonkey · 10/30/2010, 10:09 am

That's what i thought the issue was, which is why I mentioned it - still can't see the pre-order forum.

Can someone from TTG comment on this?

BTW - i pre-ordered Tales of Monkey Island too (ages ago now) and interestingly I CAN see the "Private Pirates Club" forum.

*DjNDB* · 10/30/2010, 11:15 am

Quote:

Originally Posted by AThreeHeadedMonkey

Can someone from TTG comment on this?

Probably after the weekend.

Alan Johnson · 11/02/2010, 10:46 am

Have you tried logging out of your account and logging back in?

AThreeHeadedMonkey · 11/02/2010, 02:03 pm

I don't know about the others having this problem, but i Hadn't tried this.

I have now - still no joy ;(

Edit:
Interestingly, i can see the S&M devils playhouse forum, albeit it is marked as private and i can't access it (but since i didn't pre-order that game, i'm not suprised). The strange thing is that i can't even see the BTTF pre-order forum at all, not even with a big "PRIVATE" message on it.

I'm going to log out, clear down all TTG cookies and clear my cache to just in case - will report back shortly.

AThreeHeadedMonkey · 11/02/2010, 02:16 pm

Ok, so i've cleared down my cache, logins etc and still no joy.

For info - i'm using Firefox 3.6.12 and have the "Click&Clean" add-on which is what i've used to clear everything.

MJLahey · 11/02/2010, 03:23 pm

I also just tried logging out and back in, no go.

I think someone from support needs to look at our actual accounts and see whats going on. I don't think this is going to fix itself by waiting or logging out.

Vylen · 11/02/2010, 06:31 pm

This might be obvious, but no joy on logging out and in

AThreeHeadedMonkey · 11/05/2010, 09:51 am

Alan - can you let us know if you or someone else in the TTG team are looking into this problem please.

Thanks

Alan Johnson · 11/05/2010, 10:33 am

It's being looked into. If you're still having problems, post in this thread and we'll check your case specifically.

AThreeHeadedMonkey · 11/05/2010, 02:37 pm

Hi Alan - thanks for getting back to us.
Just wanted to let you know that I can now see the Back to the Future: the Game Insider Forum

Don't know what you've done - but it worked! (for me at least)

MJLahey · 11/05/2010, 04:43 pm

I can see it too. Thanks guys. Telltale rocks!

Vylen · 11/05/2010, 05:13 pm

I can see it now too. Hurrah!

Thanks

tckol · 11/08/2010, 09:01 pm

I cannot see the insider forums.

10/27/2010, 12:49 pm	#1
MJLahey Junior Member Join Date: Oct 2010 Posts: 6	Pre-Ordered but Can't Access BTTF Insider Forums I pre-ordered BTTF yesterday, more than 24 hours ago, but the Insider Forums link has not appeared for me. Anyone having the same problem or know what I can do to solve it? I posted this on the BTTF forum before I realized I should have put it here. Thanks!

10/28/2010, 04:25 pm	#5
AThreeHeadedMonkey Junior Member Join Date: Oct 2010 Posts: 20	I have the same problem - can't see the forum. Note: I didn't realise that i needed to get a username in order to use the forum, so only created my username AFTER i pre-ordered. Just wondered if this was why i can't see the forum. Oh sorry should also say that my order was confirmed at 23:10 (GMT) on 26th __________________ A Three-Headed Monkey

10/30/2010, 10:09 am	#8
AThreeHeadedMonkey Junior Member Join Date: Oct 2010 Posts: 20	That's what i thought the issue was, which is why I mentioned it - still can't see the pre-order forum. Can someone from TTG comment on this? BTW - i pre-ordered Tales of Monkey Island too (ages ago now) and interestingly I CAN see the "Private Pirates Club" forum. __________________ A Three-Headed Monkey

11/02/2010, 02:03 pm	#11
AThreeHeadedMonkey Junior Member Join Date: Oct 2010 Posts: 20	I don't know about the others having this problem, but i Hadn't tried this. I have now - still no joy ;( Edit: Interestingly, i can see the S&M devils playhouse forum, albeit it is marked as private and i can't access it (but since i didn't pre-order that game, i'm not suprised). The strange thing is that i can't even see the BTTF pre-order forum at all, not even with a big "PRIVATE" message on it. I'm going to log out, clear down all TTG cookies and clear my cache to just in case - will report back shortly. __________________ A Three-Headed Monkey Last edited by AThreeHeadedMonkey; 11/02/2010 at 02:07 pm.

11/02/2010, 02:16 pm	#12
AThreeHeadedMonkey Junior Member Join Date: Oct 2010 Posts: 20	Ok, so i've cleared down my cache, logins etc and still no joy. For info - i'm using Firefox 3.6.12 and have the "Click&Clean" add-on which is what i've used to clear everything. __________________ A Three-Headed Monkey

10/28/2010, 12:53 pm	#4
MJLahey Junior Member Join Date: Oct 2010 Posts: 6	No I still can't see it Amy. I read from someone's post that it should be listed under the New Universal Games section, and it's not there for me It's been more than 48 hours now so I assume something is glitched up.

10/28/2010, 05:52 pm	#6
MJLahey Junior Member Join Date: Oct 2010 Posts: 6	Thats exactly what I did as well Three Headed Monkey. I had an account with Telltale but didn't create my forum username until AFTER I purchased the pre-order. Could be the issue?

11/02/2010, 10:46 am	#10
Alan Johnson Telltale Team Join Date: Aug 2010 Location: Bay Area, CA Posts: 1,115	Have you tried logging out of your account and logging back in?

11/02/2010, 03:23 pm	#13
MJLahey Junior Member Join Date: Oct 2010 Posts: 6	I also just tried logging out and back in, no go. I think someone from support needs to look at our actual accounts and see whats going on. I don't think this is going to fix itself by waiting or logging out.

11/02/2010, 06:31 pm	#14
Vylen Junior Member Join Date: Oct 2010 Location: Sydney, Australia Posts: 9	This might be obvious, but no joy on logging out and in

11/05/2010, 09:51 am	#15
AThreeHeadedMonkey Junior Member Join Date: Oct 2010 Posts: 20	Alan - can you let us know if you or someone else in the TTG team are looking into this problem please. Thanks __________________ A Three-Headed Monkey

11/05/2010, 10:33 am	#16
Alan Johnson Telltale Team Join Date: Aug 2010 Location: Bay Area, CA Posts: 1,115	It's being looked into. If you're still having problems, post in this thread and we'll check your case specifically.

11/05/2010, 02:37 pm	#17
AThreeHeadedMonkey Junior Member Join Date: Oct 2010 Posts: 20	Hi Alan - thanks for getting back to us. Just wanted to let you know that I can now see the Back to the Future: the Game Insider Forum Don't know what you've done - but it worked! (for me at least) __________________ A Three-Headed Monkey

11/05/2010, 04:43 pm	#18
MJLahey Junior Member Join Date: Oct 2010 Posts: 6	I can see it too. Thanks guys. Telltale rocks!

11/05/2010, 05:13 pm	#19
Vylen Junior Member Join Date: Oct 2010 Location: Sydney, Australia Posts: 9	I can see it now too. Hurrah! Thanks

11/08/2010, 09:01 pm	#20
tckol Junior Member Join Date: Oct 2010 Posts: 3	I cannot see the insider forums. I cannot see the insider forums.

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