Telltale Games

Johnny Walker · 02/10/2007, 10:05 am

For some reason I have not received any emails telling me that the latest episode of Sam & Max has been released... I was once your "favorite customer" *sob*!

Any idea why I've not received any notification despite having bought the whole season way in advance?

Thanks!
- Johnny

Emily · 02/10/2007, 10:14 am

Aww... you're still one of our favorites!

Sometimes the emails get tagged as spam - sometimes even before they reach you, if the server is blocking our emails for some reason. Also some notifcation emails get bounced back to us because the user has specified not to receive emails with embedded graphics (which ours have). If you have a an email verification / anti-spam autoresponse set up, we do try to respond to those so our emails go through, but sometimes it can be hard to because the return address when we respond isn't the same as the return address on the original mail.

If you have another email address, we can change it on the order. Maybe you'd have better luck receiving the mail at another address.

I will PM you with a download link for episode 3, since you didn't get your mail.

Johnny Walker · 02/10/2007, 10:16 am

Thanks, Emily. Currently installing Ep3!

02/10/2007, 10:05 am	#1
Johnny Walker aka ThunderPeel2001 Join Date: Oct 2006 Posts: 98	No email telling me Ep3 was released... :( For some reason I have not received any emails telling me that the latest episode of Sam & Max has been released... I was once your "favorite customer" sob! Any idea why I've not received any notification despite having bought the whole season way in advance? Thanks! - Johnny

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
!!No email telling me Episode 4 was released!!	Depode	Shopping or Activation Support	5	03/10/2007 05:59 pm
Waiting the email...	diegomenezes	Shopping or Activation Support	1	01/09/2007 07:07 am
Getting email on the wrong email adr	nextnx	Shopping or Activation Support	1	01/07/2007 05:00 pm
Changing Email Address & Redownloading	GetSource	Shopping or Activation Support	1	12/29/2006 10:45 am
Email activation problems	bopm	Shopping or Activation Support	3	11/10/2006 08:55 am

02/10/2007, 10:14 am	#2
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Aww... you're still one of our favorites! Sometimes the emails get tagged as spam - sometimes even before they reach you, if the server is blocking our emails for some reason. Also some notifcation emails get bounced back to us because the user has specified not to receive emails with embedded graphics (which ours have). If you have a an email verification / anti-spam autoresponse set up, we do try to respond to those so our emails go through, but sometimes it can be hard to because the return address when we respond isn't the same as the return address on the original mail. If you have another email address, we can change it on the order. Maybe you'd have better luck receiving the mail at another address. I will PM you with a download link for episode 3, since you didn't get your mail.

02/10/2007, 10:16 am	#3
Johnny Walker aka ThunderPeel2001 Join Date: Oct 2006 Posts: 98	Thanks, Emily. Currently installing Ep3!