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Old 11/12/2010, 07:18 pm   #1
RAnthonyMahan
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Unhappy Telltale's site won't load for me.

Whenever I try coming here it gives me an error message (I had to post this from my iPhone). The site's clearly not down. I tried restarting my computer and waiting a while, but that didn't help.

Any ideas? With Poker Night and BttF on the way, my computer needs to be able to access this site soon.
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Old 11/12/2010, 07:55 pm   #2
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It's back. I had the same problem.
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Old 11/13/2010, 02:08 am   #3
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As did I.
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Old 11/13/2010, 03:50 am   #4
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Yeah to be honest I thought telltale pulled off a "hey guess what, we are releasing the game TODAY!" and they site crashed from downloads.
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Old 11/13/2010, 04:51 am   #5
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Did you try pressing Ctrl + F5 when the page wasn't working? Sometimes you just have a bad cache.
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Old 11/13/2010, 07:17 am   #6
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It was working for a little bit, but now it's stopped again. I'll try clearing my cache later, but I'm not sure if it'll help.
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Old 11/13/2010, 07:54 am   #7
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Same issue as Anhony. Have to use my Android. I thought it was my network. IP pings time out. It came.back for a bit and is not connecting again now. Had to take my phone off WiFi to access the site.
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Old 11/13/2010, 08:50 am   #8
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It seems to be some weird network issue, occuring only in some networks...
In my case DNS seems to be a problem.

It doesn't work with my DSL connection:
Quote:
$ nslookup www.telltalegames.com 8.8.8.8
Server: 8.8.8.8
Address: 8.8.8.8#53

** server can't find www.telltalegames.com: NXDOMAIN
It does however if i use a VPN, e.g. hotspot shield.

Quote:
$ nslookup www.telltalegames.com 8.8.8.8
Server: 8.8.8.8
Address: 8.8.8.8#53

Non-authoritative answer:
www.telltalegames.com canonical name = telltalegames.com.
Name: telltalegames.com
Address: 74.52.103.162
As you can see i even ask the same DNS server (8.8.8.8, google DNS) both times and get different answers.
I have no idea why this happens, since both are recursive DNS requests to the same server. That means, 8.8.8.8 does the iterative DNS resolving and should give the same answer, seemingly depending on my route to the DNS.


For now i'll work around it by adding
74.52.103.162 www.telltalegames.com
to my hosts file, until it's fixed.
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Old 11/13/2010, 08:52 am   #9
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This site breaks on me like every day...
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Old 11/13/2010, 09:36 am   #10
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I was having this issue yesterday, but it seems to have resolved itself for me.
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Old 11/13/2010, 09:45 am   #11
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All of TTGs DNS Servers for telltalegames.com seem to be fine, btw. Who knows what's going on along the way.
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Old 11/13/2010, 11:14 am   #12
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My Internet was out all week, so I experienced no issues. So there. If you're still mopey, well a fie on you! Also, this song will cheer anyone ever up.
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Old 11/13/2010, 12:47 pm   #13
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Well, I got the same problem yesterday. I kept trying to get the webpage to load, but I always got an error message. It seems the problem may have been resolved with the servers, though I'm not sure how long it will last.
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Old 11/13/2010, 04:10 pm   #14
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I've been having this problem all day, tried clearing the cache, resetting my network connection, I even tried using IE instead of Firefox but I kept getting the same "cannot find server" error. It was happening yesterday as well, but only on and off. Ah well, seems to be fixed now.
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Old 11/14/2010, 04:53 am   #15
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I had the same problem a couple of days ago. Telltale's site wouldn't load no matter what I did on my PC.

But then I actually managed to get it working by going into my router's config and switching from British Telecom's DNS server to Google's.

Then this morning it was down using the Google DNS as well. But now it's up again. o_O

Do you guys have some sort of rouge DNS record flying around or something?
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Old 11/14/2010, 09:52 am   #16
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Everything seems to be fine here since a couple of hours ago.
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