Telltale Games

Emily · 08/21/2007, 02:08 pm

Quote:

I used to have a problem with certain episodes de-activating themself after a number of re-installations and then refusing to be re-activated. But the problems seems to be gone with the updated files.

Glad the updated versions seem to have the problem resolved, but if you run into any other activation weirdness, please email support@telltalegames.com describing what happened and how you tried to reactivate that didn't work, so we can look into it. Keep in mind that activating the games by clicking "I've already purchased this" and then entering your order number and password almost never works for Season One customers. Supported ways for Season One customers to activate their games are described here.

Murray the Chao · 08/22/2007, 10:51 pm

Quote:

Originally Posted by Sir Lemming

This hasn't happened to me in either of the first two episodes. The game starts out playing just fine, but after a while (maybe 15 minutes or so, I'm not sure), it becomes extremely slow and Windows has a message about virtual memory being too low, and the CPU usage is at 100%. So then I have to exit, let it "cool down", and start again.

I have 512 MB RAM. I know I should get more (I had more on my old computer, although everything else about it was worse), but the game starts out just fine, and episode 2 didn't have this problem. So it seems like a bug.

Saw something like this. Occured upon saving the game after getting the password.

Also found something else with Ep. 3:

Cuddly Bear shouldn't be visible here.

Emily · 08/23/2007, 12:04 pm

Murray, have you tried downloading the version of the game that we uploaded two days ago? The memory leak should be fixed, so please redownload episode 3 if you haven't already. If you are experiencing chugging in the new version, let us know.

Also you're right, Cuddly Bear shouldn't be there. But he is.

Murray the Chao · 08/23/2007, 10:31 pm

I have installed the updates for 2 & 3, and now they won't launch anymore(access violation at startup of games).

Grrrr... I had wanted to take a picture of something at W.A.R.P, specifically Who's Never Going To Be A Millionaire, so I guess I will just have to describe it. When I returned to the game show area on the way to see Myra, the contestant podium was showing the score bar again, even though both podiums had blown up earlier, and still had smoke coming from them.

BTW, I have Windows XP SP2.

Murray the Chao · 08/28/2007, 09:36 pm

So you're just going to IGNORE my post?

Emily · 08/29/2007, 06:58 am

Sorry, didn't see it.

I don't have any immediate suggestions for the access violation error. This is something we just haven't been able to nail down. However I can get someone here to take that screenshot for you.

(Are you using SP2? Also what video card do you have?)

patters · 08/29/2007, 11:05 am

he has sp2 for xp (he edited his post and you may not have noticed)

Emily · 08/29/2007, 01:37 pm

Oops, I missed that. I am a lazy reader.

Sorry.

patters · 08/29/2007, 02:39 pm

thats ok i was bored at the time so thought i would point it out

Murray the Chao · 08/29/2007, 08:54 pm

Ep.2 error message:

Ep.3 error message:

I'm not sure, but I think my old savegames may have somehow corrupted the prefrences - I was able to get into Ep.3 once, but my savegames appeared as grey boxes and trying to load one froze the game. Simply removing the savegames did nothing. I have tried deleting the prefrences, and that led to the game starting in windowed mode. The gametap and Telltale logos were shown, and then a black screen.

My video card is an NVIDIA GeForce 5200, and I am sorry if I was at all rude, but the fact the I can't run Ep. 2-3 is a VERY serious problem.

Murray the Chao · 09/01/2007, 12:40 am

Any help on this?

Murray the Chao · 09/04/2007, 10:52 pm

Well?

Will · 09/06/2007, 05:12 pm

I haven't seen any mention of it in your posts, have you tried completely uninstalling and reinstalling? Make sure to back up your save files first of course.

Murray the Chao · 09/11/2007, 09:46 pm

Ep.3 was installed in it's own folder, seperate from the original folder.

Will · 09/13/2007, 08:55 am

Just an update, I'm looking into problem solving options.

Murray the Chao · 09/17/2007, 11:18 pm

As I have said, Ep.3 installed in it's own folder, so I had copied over my saved games. When I started up, they all appeared as grey boxes. When I tried to load one, the computer crashed. I then tried copying over my preferences, and then it wouldn't start up anymore.

Will · 09/18/2007, 10:32 am

Yeah, it really sounds like your save files got corrupted somehow. I'm afraid in situations like this there generally isn't a whole lot you can do. The only real solution is to just do a complete uninstall/reinstall and start over. I'm sorry I don't have a better answer for you.

Murray the Chao · 09/18/2007, 11:00 pm

I doubt reinstalling would help if simply deleting the prefrences(so the game would create them new)didn't.

Also, let's make one thing clear: my savegames are NOT corrupt - they work perfectly fine under the original version of Ep. 3

Will · 09/19/2007, 09:13 am

I'm sorry, I must have misread one of your posts. The way I see it, one of two things is happening. Either something went wrong in the downloading/installing of the patch, or the two versions of the game are different enough that for some reason your computer isn't happy with the old save files. I'm willing to put good money on the former, but you never know.

I still think your best bet is a fresh install. Re-download the patch too, in case that is what went wrong. If the game works, then you can try transferring over your save files. If nothing else, it should give a clear picture of where it is going wrong. I don't think this is an issue of preferences, so just deleting the prefs probably won't solve it.

Murray the Chao · 09/19/2007, 07:46 pm

I doubt a fresh install will make a difference since the Ep.3 update installed into its own folder.

08/23/2007, 10:31 pm	#84
Murray the Chao Lover of Chao(+ Lungfish) Join Date: Feb 2007 Posts: 446	I have installed the updates for 2 & 3, and now they won't launch anymore(access violation at startup of games). Grrrr... I had wanted to take a picture of something at W.A.R.P, specifically Who's Never Going To Be A Millionaire, so I guess I will just have to describe it. When I returned to the game show area on the way to see Myra, the contestant podium was showing the score bar again, even though both podiums had blown up earlier, and still had smoke coming from them. BTW, I have Windows XP SP2. Last edited by Murray the Chao; 08/23/2007 at 10:52 pm.

08/29/2007, 11:05 am	#87
patters Take another photo Join Date: Apr 2007 Location: uk, manchester university Posts: 1,390	he has sp2 for xp (he edited his post and you may not have noticed) __________________ Take another photo for your book http://twitter.com/Patters666

08/29/2007, 02:39 pm	#89
patters Take another photo Join Date: Apr 2007 Location: uk, manchester university Posts: 1,390	thats ok i was bored at the time so thought i would point it out __________________ Take another photo for your book http://twitter.com/Patters666

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08/23/2007, 12:04 pm	#83
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Murray, have you tried downloading the version of the game that we uploaded two days ago? The memory leak should be fixed, so please redownload episode 3 if you haven't already. If you are experiencing chugging in the new version, let us know. Also you're right, Cuddly Bear shouldn't be there. But he is.

08/28/2007, 09:36 pm	#85
Murray the Chao Lover of Chao(+ Lungfish) Join Date: Feb 2007 Posts: 446	So you're just going to IGNORE my post?

08/29/2007, 06:58 am	#86
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Sorry, didn't see it. I don't have any immediate suggestions for the access violation error. This is something we just haven't been able to nail down. However I can get someone here to take that screenshot for you. (Are you using SP2? Also what video card do you have?)

08/29/2007, 01:37 pm	#88
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Oops, I missed that. I am a lazy reader. Sorry.

08/29/2007, 08:54 pm	#90
Murray the Chao Lover of Chao(+ Lungfish) Join Date: Feb 2007 Posts: 446	Ep.2 error message: Ep.3 error message: I'm not sure, but I think my old savegames may have somehow corrupted the prefrences - I was able to get into Ep.3 once, but my savegames appeared as grey boxes and trying to load one froze the game. Simply removing the savegames did nothing. I have tried deleting the prefrences, and that led to the game starting in windowed mode. The gametap and Telltale logos were shown, and then a black screen. My video card is an NVIDIA GeForce 5200, and I am sorry if I was at all rude, but the fact the I can't run Ep. 2-3 is a VERY serious problem.

09/01/2007, 12:40 am	#91
Murray the Chao Lover of Chao(+ Lungfish) Join Date: Feb 2007 Posts: 446	Any help on this?

09/04/2007, 10:52 pm	#92
Murray the Chao Lover of Chao(+ Lungfish) Join Date: Feb 2007 Posts: 446	Well?

09/06/2007, 05:12 pm	#93
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	I haven't seen any mention of it in your posts, have you tried completely uninstalling and reinstalling? Make sure to back up your save files first of course.

09/11/2007, 09:46 pm	#94
Murray the Chao Lover of Chao(+ Lungfish) Join Date: Feb 2007 Posts: 446	Ep.3 was installed in it's own folder, seperate from the original folder.

09/13/2007, 08:55 am	#95
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Just an update, I'm looking into problem solving options.

09/17/2007, 11:18 pm	#96
Murray the Chao Lover of Chao(+ Lungfish) Join Date: Feb 2007 Posts: 446	As I have said, Ep.3 installed in it's own folder, so I had copied over my saved games. When I started up, they all appeared as grey boxes. When I tried to load one, the computer crashed. I then tried copying over my preferences, and then it wouldn't start up anymore.

09/18/2007, 10:32 am	#97
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Yeah, it really sounds like your save files got corrupted somehow. I'm afraid in situations like this there generally isn't a whole lot you can do. The only real solution is to just do a complete uninstall/reinstall and start over. I'm sorry I don't have a better answer for you.

09/18/2007, 11:00 pm	#98
Murray the Chao Lover of Chao(+ Lungfish) Join Date: Feb 2007 Posts: 446	I doubt reinstalling would help if simply deleting the prefrences(so the game would create them new)didn't. Also, let's make one thing clear: my savegames are NOT corrupt - they work perfectly fine under the original version of Ep. 3

09/19/2007, 09:13 am	#99
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	I'm sorry, I must have misread one of your posts. The way I see it, one of two things is happening. Either something went wrong in the downloading/installing of the patch, or the two versions of the game are different enough that for some reason your computer isn't happy with the old save files. I'm willing to put good money on the former, but you never know. I still think your best bet is a fresh install. Re-download the patch too, in case that is what went wrong. If the game works, then you can try transferring over your save files. If nothing else, it should give a clear picture of where it is going wrong. I don't think this is an issue of preferences, so just deleting the prefs probably won't solve it.

09/19/2007, 07:46 pm	#100
Murray the Chao Lover of Chao(+ Lungfish) Join Date: Feb 2007 Posts: 446	I doubt a fresh install will make a difference since the Ep.3 update installed into its own folder.