Telltale Games

BearyTeddieous · 12/22/2010, 02:16 pm

So, I just bought Tales of Monkey Island on PSN, and it didn't give me the rest of the chapters. I can only download Chapter 1(trial) and the Full Game Upgrade thingy, which I downloaded(several times), but still no success.
Did this happen to anyone else? Do I have to finish Chapter 1 to get the other ones?

*Macfly77* · 12/22/2010, 02:39 pm

I remembered reading about that problem in the forums a long time ago.
I searched for a while and I found this thread.
I'm pretty sure that there is a more comprehensive one, but it's not easy skimming through hundreds of threads!
Hope it helps!

BearyTeddieous · 12/22/2010, 02:50 pm

Thanks! =)
It's exactly the opposite for me. XD
I'll try searching for older threads, maybe I'll find something.

*Macfly77* · 12/22/2010, 04:13 pm

Quote:

Originally Posted by BearyTeddieous

It's exactly the opposite for me. XD

Boy, did I misread your first post!

Anyway, I did more searches using the words "TOMI" or "Island" as part of the title or in posts in the "Tales of Monkey Island", "Game Support" and "Shopping and Activation Support" sections of the forum and went all the way back to June 15 (when the game was released for PSN), but to no avail.
I found more threads about the problem mentioned in the first thread I dug up, but not much else.
It would have been easier if the words "PSN" or "PS3" were not considered to short by the search engine, but the end result would probably have been the same.
I hope you can figure something out.
Sorry!

Ash735 · 12/22/2010, 08:31 pm

Check your Download History, when you purchase the Full Season Pass, at the payment screen, you should have seen Four Episode on the list (2 - 5), if you have purchased the Season Pass, they should have been added to your Download History to download again.

Jordik · 12/23/2010, 04:57 am

I just bought the series on PSN, but I can't find Episodes 2-5 anywhere. I do have the season pass if I check my entitled downloads, only episode 1 demo and the season unlock are visible. I can't find the other episodes anywhere in the store either.

European (Dutch) PSN store FWIW.

mrstyles · 12/23/2010, 05:09 am

Same problem here. Can an admin or Telltale staff member look into this and contact Sony? I'm sure its a simple error on the PSN.
UK PSN only Episode 1 and season pass available.
Thanks
Ryan

monkeymovies · 12/23/2010, 06:33 am

Oh yeah, ToMI IS £7.19 on UK PSN at the moment, right?

Jordik · 12/23/2010, 06:41 am

I called PSN support, they are looking into it.
See also the PSN forums: http://community.eu.playstation.com/.../td-p/12089074

bazza · 12/23/2010, 09:26 am

Same problem.

Bought as christmas gift.

Only chapter 1 works.

JFERNANDEZ84 · 12/23/2010, 10:35 am

Same thing here!!

bazza · 12/23/2010, 12:52 pm

Quote:

Originally Posted by Jordik

I called PSN support, they are looking into it.
See also the PSN forums: http://community.eu.playstation.com/.../td-p/12089074

I did too - And other people.

SONY customer support are now claiming there are no episode 2-5 on ps3 ...lol.

Whats the point of a customer support team if they are next to useless?

Could someone from the developers/ publishers sort this mess out please.

Because if we have to rely on SCEE,it wont get sorted until NEXT christmas.

Ash735 · 12/23/2010, 03:15 pm

Hmmm, if it's not on the store, technically it can't have a licence, meaning, what about those of us who have the game already, wouldn't that lock out 2 - 5?

Davies · 12/24/2010, 02:30 pm

Please could somebody from Telltale inform the morons at Sony Customer Support that there's actually a problem? I figure that they might actually listen to the developer (seeming as they are fobbing people like myself off, saying that episode's 2-5 aren't and were never available for PS3).

Ribs · 12/24/2010, 06:04 pm

Not really mentioned, but the 'official' explanation was the sale was just for the first episode, not the whole series.

Also, it only applies to the EU PSN apparently.

realblush · 12/25/2010, 01:44 am

So I do also have that problem. It is pretty bad, because I waitet so long for that. Can somebody call Sony and tell them that in the describtion it is the full season unlock and that there are more than one episodes? (because of friends or whatever)

Davies · 12/25/2010, 03:35 am

Quote:

Originally Posted by StLouisRibs

Not really mentioned, but the 'official' explanation was the sale was just for the first episode, not the whole series.

Also, it only applies to the EU PSN apparently.

I guess the description shouldn't say it's for 5 games then. There's a little thing called the trade descriptions act and that means what Sony-of-a-bitch are doing is breaking the law. They'll rue the day I tell's thee, rue it!

CasuallyD · 12/25/2010, 08:17 am

Well yeah the thingy that I purchased was called "Tales of Monkey Island - Full Series (Vollversions-Upgrade) 8,99 €" here in Germany.
So same thing here. Just sent an E-Mail to Sony but I don't really believe in an helpful answer. I just hope they solve the problem until 2011.

Davies · 12/25/2010, 11:54 am

I could be mistaken but the PSN server was down earlier (for maintenance) and when it came back up; the description for TOMI had changed from '5 games' to 'full series upgrade'. Why do I get the feeling that Sony are trying to alter the deal to save their sorry ass from legal procedings?! I want what I paid for damn it!

CasuallyD · 12/25/2010, 12:14 pm

But when it says "Full Series" then what I expect to get is the full series. What about that would save their ass from legal procedings.

Also I just realized that The Devil's Playhouse is down, too. All you can get is the trial. I mean I do have it on my PS3 but what if I wanted to re-download the episodes? I couldn't.
The episodes are still listed as games but there's no content. So there's quite a difference to the Tales issue but both games are taken down.

12/22/2010, 02:16 pm	#1
BearyTeddieous Junior Member Join Date: Dec 2010 Posts: 2	Tales of Monkey Island Chapters 2-5 missing. So, I just bought Tales of Monkey Island on PSN, and it didn't give me the rest of the chapters. I can only download Chapter 1(trial) and the Full Game Upgrade thingy, which I downloaded(several times), but still no success. Did this happen to anyone else? Do I have to finish Chapter 1 to get the other ones?

12/23/2010, 06:33 am	#8
monkeymovies DairyFarmer Join Date: Aug 2009 Location: At my PC. Playing a Telltale game. Posts: 500	Oh yeah, ToMI IS £7.19 on UK PSN at the moment, right? __________________ "Hang in there, Doc!" "Not the best choice of words, Marty!" Never pay more than $20 for a computer game. Except a Telltale game.

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12/22/2010, 02:39 pm	#2
Macfly77 MacModerator Join Date: Feb 2008 Posts: 1,366	I remembered reading about that problem in the forums a long time ago. I searched for a while and I found this thread. I'm pretty sure that there is a more comprehensive one, but it's not easy skimming through hundreds of threads! Hope it helps!

12/22/2010, 02:50 pm	#3
BearyTeddieous Junior Member Join Date: Dec 2010 Posts: 2	Thanks! =) It's exactly the opposite for me. XD I'll try searching for older threads, maybe I'll find something.

12/22/2010, 08:31 pm	#5
Ash735 Senior Member Join Date: Jun 2009 Location: Manchester, UK Posts: 1,147	Check your Download History, when you purchase the Full Season Pass, at the payment screen, you should have seen Four Episode on the list (2 - 5), if you have purchased the Season Pass, they should have been added to your Download History to download again.

12/23/2010, 04:57 am	#6
Jordik Crusader King Join Date: Dec 2006 Posts: 23	I just bought the series on PSN, but I can't find Episodes 2-5 anywhere. I do have the season pass if I check my entitled downloads, only episode 1 demo and the season unlock are visible. I can't find the other episodes anywhere in the store either. European (Dutch) PSN store FWIW.

12/23/2010, 05:09 am	#7
mrstyles Junior Member Join Date: Dec 2010 Posts: 1	Same problem here. Can an admin or Telltale staff member look into this and contact Sony? I'm sure its a simple error on the PSN. UK PSN only Episode 1 and season pass available. Thanks Ryan

12/23/2010, 06:41 am	#9
Jordik Crusader King Join Date: Dec 2006 Posts: 23	I called PSN support, they are looking into it. See also the PSN forums: http://community.eu.playstation.com/.../td-p/12089074

12/23/2010, 09:26 am	#10
bazza Junior Member Join Date: Dec 2010 Posts: 5	Same problem. Bought as christmas gift. Only chapter 1 works.

12/23/2010, 10:35 am	#11
JFERNANDEZ84 Junior Member Join Date: Dec 2010 Posts: 8	Same thing here!!

12/23/2010, 03:15 pm	#13
Ash735 Senior Member Join Date: Jun 2009 Location: Manchester, UK Posts: 1,147	Hmmm, if it's not on the store, technically it can't have a licence, meaning, what about those of us who have the game already, wouldn't that lock out 2 - 5?

12/24/2010, 02:30 pm	#14
Davies The Marmite of this site Join Date: Jul 2009 Location: Outside your window, staring in with malicious intent... Posts: 1,465	Please could somebody from Telltale inform the morons at Sony Customer Support that there's actually a problem? I figure that they might actually listen to the developer (seeming as they are fobbing people like myself off, saying that episode's 2-5 aren't and were never available for PS3).

12/25/2010, 01:44 am	#16
realblush Junior Member Join Date: Dec 2010 Posts: 4	So I do also have that problem. It is pretty bad, because I waitet so long for that. Can somebody call Sony and tell them that in the describtion it is the full season unlock and that there are more than one episodes? (because of friends or whatever)

12/25/2010, 08:17 am	#18
CasuallyD Junior Member Join Date: Oct 2010 Posts: 12	Well yeah the thingy that I purchased was called "Tales of Monkey Island - Full Series (Vollversions-Upgrade) 8,99 €" here in Germany. So same thing here. Just sent an E-Mail to Sony but I don't really believe in an helpful answer. I just hope they solve the problem until 2011.

12/25/2010, 11:54 am	#19
Davies The Marmite of this site Join Date: Jul 2009 Location: Outside your window, staring in with malicious intent... Posts: 1,465	I could be mistaken but the PSN server was down earlier (for maintenance) and when it came back up; the description for TOMI had changed from '5 games' to 'full series upgrade'. Why do I get the feeling that Sony are trying to alter the deal to save their sorry ass from legal procedings?! I want what I paid for damn it!

12/25/2010, 12:14 pm	#20
CasuallyD Junior Member Join Date: Oct 2010 Posts: 12	But when it says "Full Series" then what I expect to get is the full series. What about that would save their ass from legal procedings. Also I just realized that The Devil's Playhouse is down, too. All you can get is the trial. I mean I do have it on my PS3 but what if I wanted to re-download the episodes? I couldn't. The episodes are still listed as games but there's no content. So there's quite a difference to the Tales issue but both games are taken down.