Telltale Games

LABig · 12/23/2010, 11:47 pm

I dont know if anyone else has had this problem but every time I click play on Back to The Future there is a load screen for about 5 seconds and my computer restarts. I am using a PC with Windows XP. any suggestions? I have installed and uninstalled the game multiple times always ending up with the same results

*DjNDB* · 12/24/2010, 03:20 am

Please post a dxdiag log.

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file and attach it to a reply in this Thread.

LABig · 12/24/2010, 09:47 am

Attached is my Dxdiag. Thank you for your assistance

*DjNDB* · 12/24/2010, 10:01 am

Quote:

Card name: NVIDIA GeForce 6200
Driver Date/Size: 10/29/2004 16:50:00, 3736704 bytes

Description: Realtek AC97 Audio
Date and Size: 11/17/2004 03:05:38, 2297664 bytes

Your drivers are 6 years old

Let's start with some updates:
- Graphics Driver
- Audio Drivers
- DirectX

After you installed them all, it might run.
You will probably have to turn the Graphics Quality and Shadow Quality settings down, disable Antialiasing and reduce the resolution because of the low performance of your graphics card.

LABig · 12/24/2010, 07:28 pm

Unfortunately the problem seems to have gotten worse. I downloaded the drivers you recommended but now I when I launch it all I get is the main title screen with no playability. I think Im just going to ask for my money back. Thank you for your time.

*DjNDB* · 12/24/2010, 09:22 pm

Quote:

Originally Posted by LABig

Unfortunately the problem seems to have gotten worse. I downloaded the drivers you recommended but now I when I launch it all I get is the main title screen with no playability. I think Im just going to ask for my money back. Thank you for your time.

Actually that's better, not worse. Before, your whole system crashed and rebooted.
Can you make a screenshot of the Main Title screen and describe what's not working?

In the worst case installing a more recent, even if cheap, graphics card should get the game running for you.

LABig · 12/24/2010, 09:53 pm

I have attached a screenshot. Literally this is all I get after I launch the game

*DjNDB* · 12/24/2010, 10:08 pm

I don't know for sure what causes this. I would try:
- Reinstalling the game
- Running the game as administrator
- Disabling your internet connection before starting the game
- Starting the game during a clean boot

Booting clean in Windows XP:
1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart
8. After reboot, run the game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click OK
4. Click YES, when asked to restart your computer

Based on Will's post

LABig · 12/24/2010, 10:59 pm

I got the game to work by following all those disabling steps except that's going to be a pain in the ass every time. How do I get the game to work without having to do that

*DjNDB* · 12/24/2010, 11:36 pm

Quote:

Originally Posted by LABig

I got the game to work by following all those disabling steps except that's going to be a pain in the ass every time. How do I get the game to work without having to do that

Depends. Which step got the game to work?

LABig · 12/25/2010, 12:22 am

I am able to run the game now! Disabling the internet is the key for some strange reason. Thank you for all your help

*DjNDB* · 12/25/2010, 12:26 am

Quote:

Originally Posted by LABig

I am able to run the game now! Disabling the internet is the key for some strange reason. Thank you for all your help

You're welcome.

Is it possible, that some security software filters your internet traffic?
If that's the root cause, updating or replacing it might be a permanent solution.

12/23/2010, 11:47 pm	#1
LABig Junior Member Join Date: Dec 2010 Posts: 6	BTTF Causing Reboot I dont know if anyone else has had this problem but every time I click play on Back to The Future there is a load screen for about 5 seconds and my computer restarts. I am using a PC with Windows XP. any suggestions? I have installed and uninstalled the game multiple times always ending up with the same results

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12/24/2010, 03:20 am	#2
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,745	Please post a dxdiag log. dxdiag Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter. Now click on the button that says "save all information". It will prompt you to save a file. Save it where you can find it. Then zip the file and attach it to a reply in this Thread.

12/24/2010, 07:28 pm	#5
LABig Junior Member Join Date: Dec 2010 Posts: 6	Unfortunately the problem seems to have gotten worse. I downloaded the drivers you recommended but now I when I launch it all I get is the main title screen with no playability. I think Im just going to ask for my money back. Thank you for your time.

12/24/2010, 10:08 pm	#8
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,745	I don't know for sure what causes this. I would try: - Reinstalling the game - Running the game as administrator - Disabling your internet connection before starting the game - Starting the game during a clean boot Booting clean in Windows XP: 1. Click Start --> Run --> Type MSCONFIG --> Click OK 2. On the General tab, choose Selective Startup 3. Uncheck Process SYSTEM.INI file 4. Uncheck Process WIN.INI file 5. Uncheck Load Startup Items 6. Click on the Services tab 7. At the bottom, check Hide All Microsoft Services 8. Uncheck all boxes in the window or click the button labeled Disable All 6. Click OK 7. Click Restart 8. After reboot, run the game to see if it works. After performing the necessary steps, restore your system by doing the following: 1. Click Start --> Run --> Type MSCONFIG--> Click OK 2. On the General tab, choose Normal Startup 3. Click OK 4. Click YES, when asked to restart your computer Based on Will's post

12/24/2010, 10:59 pm	#9
LABig Junior Member Join Date: Dec 2010 Posts: 6	I got the game to work by following all those disabling steps except that's going to be a pain in the ass every time. How do I get the game to work without having to do that

12/25/2010, 12:22 am	#11
LABig Junior Member Join Date: Dec 2010 Posts: 6	I am able to run the game now! Disabling the internet is the key for some strange reason. Thank you for all your help