Telltale Games

Agent 5 · 02/15/2011, 11:53 am

Hey Telltale

I know you guys were swamped with orders and were experiencing delays but I was just curious whether my order(#600086097614147, Nov. 24th) hasn't shipped yet due to any other problems (billing, backordering, or some such thing) that may be responsible for the delay.

I tried sending an email at the start of the month but haven't received a response, so I thought I'd try the forums.

Thanks for any help you can provide,
-Agent 5

chucklas · 02/15/2011, 02:29 pm

I think you should post in this thread. I believe you should include your support ticket number as well.

Agent 5 · 02/15/2011, 03:07 pm

Thanks, chucklas.

I guess I'll email support again as I never received a response back from my original email with a support #, either in my inbox or my spam folder. I suspect it was because I emailed them from my student account rather than my TellTale account email.

Here's hoping.

Amy Lukima · 02/16/2011, 09:51 pm

Quote:

Originally Posted by Agent 5

Thanks, chucklas.

I guess I'll email support again as I never received a response back from my original email with a support #, either in my inbox or my spam folder. I suspect it was because I emailed them from my student account rather than my TellTale account email.

Here's hoping.

What was the ticket number? .Edu networks almost always block us + I reply to everything.

Agent 5 · 02/17/2011, 05:57 am

Quote:

Originally Posted by Amy Lukima

What was the ticket number? .Edu networks almost always block us + I reply to everything.

That would explain it, then, as I never even got an automated response with a ticket number. At the time I didn't know I was supposed to receive one, however, so that didn't alert me to the problem.

My ticket number is now 43956 but I only emailed you guys a few days ago, so there isn't any hurry. Thanks for being so responsive, however.

02/15/2011, 11:53 am	#1
Agent 5 Junior Member Join Date: Jan 2010 Location: Pennsylvania Posts: 6	Order Question Hey Telltale I know you guys were swamped with orders and were experiencing delays but I was just curious whether my order(#600086097614147, Nov. 24th) hasn't shipped yet due to any other problems (billing, backordering, or some such thing) that may be responsible for the delay. I tried sending an email at the start of the month but haven't received a response, so I thought I'd try the forums. Thanks for any help you can provide, -Agent 5

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02/15/2011, 02:29 pm	#2
chucklas Quester for Infamy Join Date: Sep 2010 Posts: 134	I think you should post in this thread. I believe you should include your support ticket number as well.

02/15/2011, 03:07 pm	#3
Agent 5 Junior Member Join Date: Jan 2010 Location: Pennsylvania Posts: 6	Thanks, chucklas. I guess I'll email support again as I never received a response back from my original email with a support #, either in my inbox or my spam folder. I suspect it was because I emailed them from my student account rather than my TellTale account email. Here's hoping.