Free DVDs not available in store [issue-43156]

[Derrick]

How many e-mails does it take to get a response/cure to this issue?

I still have not heard anything back on my issue with getting my free prerelease TOMI DVD.

The store shows it for $99.95 (???), but when I click on add to cart, nothing happens. Just a big empty white box appears on the screen. I have tried 3 different computers using IE7 & 8.

I can add SM3 and Strong Bad for $0.00. I can add W&G which says discount price $19.95 even though it should be $0.00. But I can not order TOMI (Pre-release Slip Cover).

Thank you.
Derrick

[Amy Lukima]

Originally Posted by Derrick

How many e-mails does it take to get a response/cure to this issue?

I still have not heard anything back on my issue with getting my free prerelease TOMI DVD.

The store shows it for $99.95 (???), but when I click on add to cart, nothing happens. Just a big empty white box appears on the screen. I have tried 3 different computers using IE7 & 8.

I can add SM3 and Strong Bad for $0.00. I can add W&G which says discount price $19.95 even though it should be $0.00. But I can not order TOMI (Pre-release Slip Cover).

Thank you.
Derrick

Did you see it in your cart?

[Derrick]

Originally Posted by Amy Lukima

Did you see it in your cart?

No. It will not add to the cart. The other 3 add, but TOMI will not.

[Amy Lukima]

Originally Posted by Derrick

No. It will not add to the cart. The other 3 add, but TOMI will not.

I added it to your cart.

[Derrick]

Nope, I just clicked on the cart.

Your cart is currently empty!

[Blue Joker]

Sorry to jump inside another's problem, but I've got exactly the same issue (mine is number 43244, from the e-mails): I can't put the pre-release slip cover dvd in the cart, just as Derrick.

Can you help us, then?

Thank you,
Giacomo

[Derrick]

bump

this has been over a week. When is someone going to take care of this?

I am posting here because no one replies to e-mails to support.

Just send me the 4 free DVDs and bill me.

[Alan Johnson]

Derrick, check your PMs, Amy has responded to you there since it looks like our emails are getting lost somewhere along the line. Thanks.

[Amy Lukima]

Originally Posted by Derrick

bump

this has been over a week. When is someone going to take care of this?

I am posting here because no one replies to e-mails to support.

Just send me the 4 free DVDs and bill me.

I replied to your support email every time. I sent you the disc. Check the order on your account that ends in 83982

[Derrick]

Originally Posted by Amy Lukima

I replied to your support email every time. I sent you the disc. Check the order on your account that ends in 83982

I have only ever received 1 email from you with a coupon code. Your reply here that the item (TOMI) was in my cart, made me assume the item was in my cart. Not in my games. So thank you for that. But....

I am still having problems with my free W&G. It still wants to charge me $19.99, even after entering the coupon code you sent me. Now what?

Thanks.

And no the emails are not in a spam folder, etc. The fault is on TTG's end.

[Amy Lukima]

Originally Posted by Derrick

I have only ever received 1 email from you with a coupon code. Your reply here that the item (TOMI) was in my cart, made me assume the item was in my cart. Not in my games. So thank you for that. But....

I am still having problems with my free W&G. It still wants to charge me $19.99, even after entering the coupon code you sent me. Now what?

Thanks.

And no the emails are not in a spam folder, etc. The fault is on TTG's end.

Sent that as well.

[Derrick]

Originally Posted by Amy Lukima

Sent that as well.

I confused. I am telling you that I did not receive any email except 1 time with a code that does not work. TTG is the only company/person that I and may others have had any email problems with. I have not received any private messages about this issue on the forum either.

"My Games" shows an order for only TOMI, though it has no shipping address or anything, so I don't know if it has been shipped.

So I am asking again, please tell me how do I order my free W&G DVD when it tells me it is $19.99?

Seriously, just ship me my free TOMI (with pre-release jacket), S&M3, W&G, Strong Bad DVDs. It should not be this hard for me to order them.

Thank you.

[Amy Lukima]

Originally Posted by Derrick

I confused. I am telling you that I did not receive any email except 1 time with a code that does not work. TTG is the only company/person that I and may others have had any email problems with. I have not received any private messages about this issue on the forum either.

"My Games" shows an order for only TOMI, though it has no shipping address or anything, so I don't know if it has been shipped.

So I am asking again, please tell me how do I order my free W&G DVD when it tells me it is $19.99?

Seriously, just ship me my free TOMI (with pre-release jacket), S&M3, W&G, Strong Bad DVDs. It should not be this hard for me to order them.

Thank you.

BY sent that I meant I am physically sending it to you in the mail.

[Amy Lukima]

Originally Posted by Amy Lukima

BY sent that I meant I am physically sending it to you in the mail.

Look at the order that end in 3982, I placed an order for both yesterday.

[Derrick]

Originally Posted by Amy Lukima

Look at the order that end in 3982, I placed an order for both yesterday.

Don't see that order, only:
xxx111279 | Placed February 7, 2011 - Tales of Monkey Island DVD with Steve Purcell slipcase

No mention of W&G, S&M3, or Strongbad.

1. Are you saying that you placed an order for W&G, and that I need to now order S&M3 and Strongbad myself?

2. Are we sure W&G is being shipped even though I do not have an invoice for it?

3. Are TOMI and the others being shipped to my address from old orders? That is still the correct address.

[Derrick]

Still looking for an answer to my 3 questions.

Week 3 now.

[Amy Lukima]

Originally Posted by Derrick

Still looking for an answer to my 3 questions.

Week 3 now.

You need to wait two business days before reposting. This has been sent to the address previously used. I sent ToMI and W & G.