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Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com

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Old 04/01/2011, 08:31 pm   #1
DAStepps
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Default So...

I bought the season of Back to the Future, but I have no way to download it. I go to my games and I see the first episode for download (I downloaded it earlier today), but I can't access a download for the other episodes. So, help! Help me! Thanks ahead of time!
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Old 04/01/2011, 09:26 pm   #2
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Same issue here.

support@telltalegames.com and wait for them to get around to giving you what you paid for.
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Old 04/01/2011, 09:37 pm   #3
Instigator
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Unhappy Same problem here also

Very frustrated!
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Old 04/01/2011, 09:42 pm   #4
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yep, I'm frustrated as well.
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Old 04/01/2011, 10:52 pm   #5
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Default BTTF eps 2 & 3 not available for download on Games page

Ok so either cause it's late or something but after I was done with the first episode which I got for free ... I bought the whole 5 episode package and now I wanna continue, I have absolutely no clue where to actually download or activate or what the 2nd episode... do I need to way for my order to go tru or something?? Or am I missing something obvious here??

Thanks!
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Old 04/01/2011, 10:56 pm   #6
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Did you buy it here at telltale for PC/Mac? Then just click on the your games button on top of the page. It is the second button from the right.
There you can see what you have bought and download it for PC and Mac. You can also choose the language before downloading.
Just install the downloaded file and have fun :-)
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Old 04/01/2011, 11:03 pm   #7
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I think there is a problem cause all I see is episode one! I took a screenshot but I need a url... anyway yeah I have the invoice saying I bought the full package but I lack the 2nd and 3rd episode download ...
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Old 04/01/2011, 11:28 pm   #8
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Sometimes it takes a while or a restart of the browser to see the downloads, if nothing helps write to the support team they can fix it, they can clearly see it when you bought the game and can make the downloads available from their side.
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Old 04/02/2011, 01:25 am   #9
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Yeah one time none of mine showed up and they just had to adjust something on their end.
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Old 04/02/2011, 02:48 am   #10
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Hi Avikus, I'm moving this to the Shopping/Activation Support board so that the Telltale people will see it. They might need to add the game manually for you.
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Old 04/02/2011, 03:35 am   #11
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I also purchased the entire season of BTTF, the rest of the currently available episodes aren't showing up in my download list either, save for the first ep, which is currently free.
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Old 04/02/2011, 04:39 am   #12
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I am also having problems accessing the BTTF season that I have purchased. I downloaded the first episode, played it, and then bought the season, but it is not showing up now in my purchase area. From the other posts and a few other threads, I think there might be an issue with downloading the first episode and then buying the others. I bought it using Paypal, which was successful and listed in my Purchases area.
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Old 04/02/2011, 04:45 am   #13
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Same issue here E-mailed to the support just a second ago. Hope this get's solved soon...
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Old 04/02/2011, 06:24 am   #14
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Thumbs down same issue

Quote:
Originally Posted by temestos View Post
Same issue here E-mailed to the support just a second ago. Hope this get's solved soon...
Expecting it work for the past 20 hours and .... nada
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Old 04/02/2011, 06:41 am   #15
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Telltale's support people work weekdays (US west coast hours), so you might have to wait out the weekend.
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Old 04/02/2011, 06:43 am   #16
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I thought so
Cheers
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Old 04/02/2011, 06:51 am   #17
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Quote:
Originally Posted by puzzlebox View Post
Telltale's support people work weekdays (US west coast hours), so you might have to wait out the weekend.
Nice.. Good job telltale...
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Old 04/02/2011, 08:05 am   #18
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Question problem downloading episodes

Has anyone else had this problem?

I downloaded the first episode for free and went back and bought the rest of the season, and it shows as paid on the 'My Games' screen, but the only thing showing to download is the first episode...
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Old 04/02/2011, 08:22 am   #19
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Same issue here, can't download Ep 2 or 3, shows up as paid, i got the purchase confimation email, but no download links or anything
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Old 04/02/2011, 08:45 am   #20
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Quote:
Originally Posted by pogoyen View Post
I downloaded the first episode for free and went back and bought the rest of the season, and it shows as paid on the 'My Games' screen, but the only thing showing to download is the first episode...
Hi Pogoyen, looks like a few people have had this issue. I think Telltale support will need to add the other episodes to your account manually. Moving this to the support forum so they'll see it.
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