Telltale Games

DAStepps · 04/01/2011, 08:31 pm

I bought the season of Back to the Future, but I have no way to download it. I go to my games and I see the first episode for download (I downloaded it earlier today), but I can't access a download for the other episodes. So, help! Help me! Thanks ahead of time!

Klaitu · 04/01/2011, 09:26 pm

Same issue here.

support@telltalegames.com and wait for them to get around to giving you what you paid for.

Instigator · 04/01/2011, 09:37 pm

Very frustrated!

Klaitu · 04/01/2011, 09:42 pm

yep, I'm frustrated as well.

Avikus · 04/01/2011, 10:52 pm

Ok so either cause it's late or something but after I was done with the first episode which I got for free ... I bought the whole 5 episode package and now I wanna continue, I have absolutely no clue where to actually download or activate or what the 2nd episode... do I need to way for my order to go tru or something?? Or am I missing something obvious here??

Thanks!

DerJan · 04/01/2011, 10:56 pm

Did you buy it here at telltale for PC/Mac? Then just click on the your games button on top of the page. It is the second button from the right.
There you can see what you have bought and download it for PC and Mac. You can also choose the language before downloading.
Just install the downloaded file and have fun :-)

Avikus · 04/01/2011, 11:03 pm

I think there is a problem cause all I see is episode one! I took a screenshot but I need a url... anyway yeah I have the invoice saying I bought the full package but I lack the 2nd and 3rd episode download ...

DerJan · 04/01/2011, 11:28 pm

Sometimes it takes a while or a restart of the browser to see the downloads, if nothing helps write to the support team they can fix it, they can clearly see it when you bought the game and can make the downloads available from their side.

DAISHI · 04/02/2011, 01:25 am

Yeah one time none of mine showed up and they just had to adjust something on their end.

**puzzlebox** · 04/02/2011, 02:48 am

Hi Avikus, I'm moving this to the Shopping/Activation Support board so that the Telltale people will see it. They might need to add the game manually for you.

turnsky · 04/02/2011, 03:35 am

I also purchased the entire season of BTTF, the rest of the currently available episodes aren't showing up in my download list either, save for the first ep, which is currently free.

silentheero · 04/02/2011, 04:39 am

I am also having problems accessing the BTTF season that I have purchased. I downloaded the first episode, played it, and then bought the season, but it is not showing up now in my purchase area. From the other posts and a few other threads, I think there might be an issue with downloading the first episode and then buying the others. I bought it using Paypal, which was successful and listed in my Purchases area.

temestos · 04/02/2011, 04:45 am

Same issue here

E-mailed to the support just a second ago. Hope this get's solved soon...

Blagi4a · 04/02/2011, 06:24 am

Quote:

Originally Posted by temestos

Same issue here

E-mailed to the support just a second ago. Hope this get's solved soon...

Expecting it work for the past 20 hours and .... nada

**puzzlebox** · 04/02/2011, 06:41 am

Telltale's support people work weekdays (US west coast hours), so you might have to wait out the weekend.

Blagi4a · 04/02/2011, 06:43 am

I thought so
Cheers

temestos · 04/02/2011, 06:51 am

Quote:

Originally Posted by puzzlebox

Telltale's support people work weekdays (US west coast hours), so you might have to wait out the weekend.

Nice.. Good job telltale...

pogoyen · 04/02/2011, 08:05 am

Has anyone else had this problem?

I downloaded the first episode for free and went back and bought the rest of the season, and it shows as paid on the 'My Games' screen, but the only thing showing to download is the first episode...

Kronos2000 · 04/02/2011, 08:22 am

Same issue here, can't download Ep 2 or 3, shows up as paid, i got the purchase confimation email, but no download links or anything

**puzzlebox** · 04/02/2011, 08:45 am

Quote:

Originally Posted by pogoyen

I downloaded the first episode for free and went back and bought the rest of the season, and it shows as paid on the 'My Games' screen, but the only thing showing to download is the first episode...

Hi Pogoyen, looks like a few people have had this issue. I think Telltale support will need to add the other episodes to your account manually. Moving this to the support forum so they'll see it.

04/01/2011, 08:31 pm	#1
DAStepps Junior Member Join Date: Apr 2011 Posts: 1	So... I bought the season of Back to the Future, but I have no way to download it. I go to my games and I see the first episode for download (I downloaded it earlier today), but I can't access a download for the other episodes. So, help! Help me! Thanks ahead of time!

04/01/2011, 09:37 pm	#3
Instigator Junior Member Join Date: Apr 2011 Posts: 2	Same problem here also Very frustrated!

04/01/2011, 10:52 pm	#5
Avikus Junior Member Join Date: Apr 2011 Posts: 2	BTTF eps 2 & 3 not available for download on Games page Ok so either cause it's late or something but after I was done with the first episode which I got for free ... I bought the whole 5 episode package and now I wanna continue, I have absolutely no clue where to actually download or activate or what the 2nd episode... do I need to way for my order to go tru or something?? Or am I missing something obvious here?? Thanks!

04/01/2011, 10:56 pm	#6
DerJan Class 5 ghost Join Date: Dec 2010 Location: Small town near Bremen, Germany Posts: 51	Did you buy it here at telltale for PC/Mac? Then just click on the your games button on top of the page. It is the second button from the right. There you can see what you have bought and download it for PC and Mac. You can also choose the language before downloading. Just install the downloaded file and have fun :-) __________________ "Them"

04/01/2011, 11:28 pm	#8
DerJan Class 5 ghost Join Date: Dec 2010 Location: Small town near Bremen, Germany Posts: 51	Sometimes it takes a while or a restart of the browser to see the downloads, if nothing helps write to the support team they can fix it, they can clearly see it when you bought the game and can make the downloads available from their side. __________________ "Them"

04/01/2011, 09:26 pm	#2
Klaitu Junior Member Join Date: Apr 2011 Posts: 5	Same issue here. support@telltalegames.com and wait for them to get around to giving you what you paid for.

04/01/2011, 09:42 pm	#4
Klaitu Junior Member Join Date: Apr 2011 Posts: 5	yep, I'm frustrated as well.

04/01/2011, 11:03 pm	#7
Avikus Junior Member Join Date: Apr 2011 Posts: 2	I think there is a problem cause all I see is episode one! I took a screenshot but I need a url... anyway yeah I have the invoice saying I bought the full package but I lack the 2nd and 3rd episode download ...

04/02/2011, 01:25 am	#9
DAISHI TELLTALE STEALTH NINJA Join Date: Sep 2009 Posts: 3,033	Yeah one time none of mine showed up and they just had to adjust something on their end. __________________ "Hah! It's like we don't even have feelings. Now pardon me while I recline in my huge executive chair and guffaw, cigar in-hand. " "ill just go with what Winslow always when something that funny about a location in monkey island is said"

04/02/2011, 02:48 am	#10
puzzlebox Telltale Team Join Date: Sep 2009 Posts: 3,684	Hi Avikus, I'm moving this to the Shopping/Activation Support board so that the Telltale people will see it. They might need to add the game manually for you.

04/02/2011, 03:35 am	#11
turnsky Junior Member Join Date: Feb 2008 Posts: 1	I also purchased the entire season of BTTF, the rest of the currently available episodes aren't showing up in my download list either, save for the first ep, which is currently free.

04/02/2011, 04:39 am	#12
silentheero Junior Member Join Date: Apr 2011 Posts: 1	I am also having problems accessing the BTTF season that I have purchased. I downloaded the first episode, played it, and then bought the season, but it is not showing up now in my purchase area. From the other posts and a few other threads, I think there might be an issue with downloading the first episode and then buying the others. I bought it using Paypal, which was successful and listed in my Purchases area.

04/02/2011, 04:45 am	#13
temestos Junior Member Join Date: Apr 2011 Posts: 13	Same issue here E-mailed to the support just a second ago. Hope this get's solved soon...

04/02/2011, 06:41 am	#15
puzzlebox Telltale Team Join Date: Sep 2009 Posts: 3,684	Telltale's support people work weekdays (US west coast hours), so you might have to wait out the weekend.

04/02/2011, 06:43 am	#16
Blagi4a Junior Member Join Date: Apr 2011 Posts: 2	I thought so Cheers

04/02/2011, 08:05 am	#18
pogoyen Junior Member Join Date: Jun 2009 Posts: 2	problem downloading episodes Has anyone else had this problem? I downloaded the first episode for free and went back and bought the rest of the season, and it shows as paid on the 'My Games' screen, but the only thing showing to download is the first episode...

04/02/2011, 08:22 am	#19
Kronos2000 Junior Member Join Date: Jan 2010 Posts: 9	Same issue here, can't download Ep 2 or 3, shows up as paid, i got the purchase confimation email, but no download links or anything

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