Questions for the Walking Dead team!

[Mandosaro]

So the game is still not working. Can a member of the team please send out an apology or a form of explanation or maybe just some type of confirmation that some member of TTG is still alive.

[Thugnasty28]

Originally Posted by TikiLouie

Ok, so the save corruption happened to someone at the end of the game?
Mine happened in the (may be a spoiler, might not be... skip if you want) school hallway on my way to search the zombie doctor for a tape.
I was so upset... not that I have to replay the game to get the story decisions I initially had, but that it happened before I could finish this chapter I've been dying to play.
It erased all three of my save files so I'm not even sure what happened.

Any response from the tech team?

no response, they are terrified. I wouldnt be surprised if someone filed a class-action lawsuit sometime soon demanding their money back bc they didnt receive a product they paid for. Personally, whatever, its $20 and its a video game, but some people might be inclined to take more action.

[Jake]

Originally Posted by marcu5

ignoring it, pretending like it doesn't exist

We're looking into the PS3 save corruption issue. We don't have anything to say yet because a fix isn't in place yet, but we are more than aware that it's happening.

[Thugnasty28]

Originally Posted by Jake

We're looking into the PS3 save corruption issue. We don't have anything to say yet because a fix isn't in place yet, but we are more than aware that it's happening.

can u confirm if my saved data and decisions are retreivable or if theres no way to get it back?

[mkane24]

Originally Posted by Jake

We're looking into the PS3 save corruption issue. We don't have anything to say yet because a fix isn't in place yet, but we are more than aware that it's happening.

ok....so do your customers not get an apology? Can we be refunded? What's the deal? How is this all that is said? I still have not received and e-mail from customer support. It's also nice to see TT doesn't even pick up the phone. Thank you for sending me directly to Matt's voice mail.

[Mandosaro]

Originally Posted by Jake

We're looking into the PS3 save corruption issue. We don't have anything to say yet because a fix isn't in place yet, but we are more than aware that it's happening.

Are you also aware of the problems that many many pc users are having with the faulty product?

[lucidity02]

Originally Posted by mkane24

ok....so do your customers not get an apology? Can we be refunded? What's the deal? How is this all that is said? I still have not received and e-mail from customer support. It's also nice to see TT doesn't even pick up the phone. Thank you for sending me directly to Matt's voice mail.

Demanding an apology is not an appropriate way to get one. And the fact that multiple people are probably going to start responding to Jake's post -- I'm guessing some of them with nasty responses -- is probably why TT has been silent while they hash these problems out. Because they don't want to create a firestorm of forum posts. And I agree with them.

Customer support is made up of human beings. There are only a limited number of these human beings available to respond to emails. These humans also need sleep, and food, and do not have the time to respond to every single email instantly. I know this because I am, in fact, also a human being who requires such things.

Before anyone leaps down my throat, I'm not a Telltale employee and though I sympathize with all of the people having technical problems, you've also come to a thread where TT designers and writers answer questions about scripting, plotting and things like that. Not technical questions. There's a thread for that.

These guys made a game that everyone on these forums LOVES. Realize they're a small company with limited resources and that they're likely trying their best, and show them a little damn respect. Or feel free to flame me for writing this if that makes you feel better.

[Jake]

Originally Posted by Mandosaro

Are you also aware of the problems that many many pc users are having with the faulty product?

Need more specifics than that.

Also as I've said a couple times, this thread isn't a tech support / purchase support thread. This is for questions about the game content with the game developers! There is an entire separate forum for tech support issues. I honestly don't know the answers to a lot of those questions, so by posting them here you are wasting your breath! If you post in the support forum or write to support@telltalegames.com you are more likely to be heard by someone who can fix your problem than by posting it here. I am doing my best to help you guys though!

[dookados]

Isn't it Ian McShane, Al Swearengen, god, it's like I'm waiting for him to say "c*cks*ck*r!"?

http://walkingdead.wikia.com/wiki/Vernon

[Mandosaro]

Originally Posted by Jake

Need more specifics than that.

Also as I've said a couple times, this thread isn't a tech support / purchase support thread. This is for questions about the game content with the game developers! There is an entire separate forum for tech support issues. I honestly don't know the answers to a lot of those questions, so by posting them here you are wasting your breath! If you post in the support forum or write to support@telltalegames.com you are more likely to be heard by someone who can fix your problem than by posting it here. I am doing my best to help you guys though!

Cheers, I'll post something there. Thanks

[ingyleeds]

Originally Posted by Jake

Need more specifics than that.

Also as I've said a couple times, this thread isn't a tech support / purchase support thread. This is for questions about the game content with the game developers! There is an entire separate forum for tech support issues. I honestly don't know the answers to a lot of those questions, so by posting them here you are wasting your breath! If you post in the support forum or write to support@telltalegames.com you are more likely to be heard by someone who can fix your problem than by posting it here. I am doing my best to help you guys though!

Plenty of posts in the so called support thread about download problems going unanswered

[mkane24]

Originally Posted by Jake

Need more specifics than that.

Also as I've said a couple times, this thread isn't a tech support / purchase support thread. This is for questions about the game content with the game developers! There is an entire separate forum for tech support issues. I honestly don't know the answers to a lot of those questions, so by posting them here you are wasting your breath! If you post in the support forum or write to support@telltalegames.com you are more likely to be heard by someone who can fix your problem than by posting it here. I am doing my best to help you guys though!

I have posted in the support forums, sent multiple e-mails and tried to call TT and have not recieved any messages back.

[mkane24]

Originally Posted by lucidity02

Demanding an apology is not an appropriate way to get one. And the fact that multiple people are probably going to start responding to Jake's post -- I'm guessing some of them with nasty responses -- is probably why TT has been silent while they hash these problems out. Because they don't want to create a firestorm of forum posts. And I agree with them.

Customer support is made up of human beings. There are only a limited number of these human beings available to respond to emails. These humans also need sleep, and food, and do not have the time to respond to every single email instantly. I know this because I am, in fact, also a human being who requires such things.

Before anyone leaps down my throat, I'm not a Telltale employee and though I sympathize with all of the people having technical problems, you've also come to a thread where TT designers and writers answer questions about scripting, plotting and things like that. Not technical questions. There's a thread for that.

These guys made a game that everyone on these forums LOVES. Realize they're a small company with limited resources and that they're likely trying their best, and show them a little damn respect. Or feel free to flame me for writing this if that makes you feel better.

Thank you for making me read a laundry list of excuses...The game is faulty. I'm sorry. It pains me to write shit like this because i was having an amazing experince up until ALL of my saves were erased.

[bxjagal]

Originally Posted by Jake

We're looking into the PS3 save corruption issue. We don't have anything to say yet because a fix isn't in place yet, but we are more than aware that it's happening.

OH you guys know how to speak huh??? surprising since you guys disappear after a esp. releases.

[-Anna-]

Hi Telltale!

I was wondering if you would consider having the 'Next time on the Walking Dead...' previews optional or skippable in the second season. I had always turned off my sound and looked away during previews so every episode would be surprising. I am not alone in this.

Anyway, keep up the good work. <3

[savi]

Why are you killing off my homebro Lee?

That is all.

[chaz99]

Tentative release date for episode 5?

Tentative release date for Season 2?

Or are you not allowed to say? A 'general' answer, like "early November" or something like that is cool.

I'd also like to know why the writers wanted to kill Lee in season 1.

[marcu5]

Originally Posted by Jake

We're looking into the PS3 save corruption issue. We don't have anything to say yet because a fix isn't in place yet, but we are more than aware that it's happening.

i know you're aware because i've been complaining about it since episode 2

[Alanz]

Was this idea of having a variety of different options in terms of what party you have at the end of episode four planned from the start?

[Axedquestion]

Why did you guys stop making different clothes for Lee? That shirt is nothing compared to his sweet-ass jacket from episode 2.