Can't Activate Sam & Max 101

[gaxter]

Hi,

I'm trying to activate Sam & Max 101, but always get a CONNECTION_ERROR with both the username log in and serial number activation. Does anyone have any idea what could be causing this? I've previously activated TOMI with no issues.

I've sent a manual unlock request ('issue-47388') to support, but am a little impatient to start playing!

Cheers!

[gaxter]

So then, I took another look at the problems by running the traffic through a proxy just to see what was being sent and what was failing when running S&M and it tries to log in and activate...This is what I found...It seems that the login itself is working fine, but the request to the activation server fails with a 403 - Unauthorised! Hopefully someone from Telltale can shed some light on this? What is unauthorised? - If the login is successful then why is the activation server not allowing access?

Come on Telltale...What's the deal here??

Here's the brief log dump showing the traffic...

[Wed Apr 27 18:33:05 2011] [debug] proxy_util.c(1801): proxy: grabbed scoreboard slot 0 in child 1440 for worker proxy:forward
[Wed Apr 27 18:33:05 2011] [debug] proxy_util.c(1897): proxy: initialized worker 0 in child 1440 for (*) min=0 max=64 smax=64
[Wed Apr 27 18:33:16 2011] [debug] mod_proxy_http.c(56): proxy: HTTP: canonicalising URL //www.telltalegames.com/wrapperinterface/login/
[Wed Apr 27 18:33:16 2011] [debug] proxy_util.c(1498): [client 127.0.0.1] proxy: *: found forward proxy worker for http://www.telltalegames.com/wrapperinterface/login/
[Wed Apr 27 18:33:16 2011] [debug] mod_proxy.c(993): Running scheme http handler (attempt 0)
[Wed Apr 27 18:33:16 2011] [debug] mod_proxy_http.c(1920): proxy: HTTP: serving URL http://www.telltalegames.com/wrapperinterface/login/
[Wed Apr 27 18:33:16 2011] [debug] proxy_util.c(1991): proxy: HTTP: has acquired connection for (*)
[Wed Apr 27 18:33:16 2011] [debug] proxy_util.c(2047): proxy: connecting http://www.telltalegames.com/wrapperinterface/login/ to www.telltalegames.com:80
[Wed Apr 27 18:33:16 2011] [debug] mod_proxy_http.c(56): proxy: HTTP: canonicalising URL //www.telltalegames.com/wrapperinterface/dynamiccontent/?product=cultureshock&page=demo&version=2.0.0.8
[Wed Apr 27 18:33:16 2011] [debug] proxy_util.c(1498): [client 127.0.0.1] proxy: *: found forward proxy worker for http://www.telltalegames.com/wrapper...ersion=2.0.0.8
[Wed Apr 27 18:33:16 2011] [debug] mod_proxy.c(993): Running scheme http handler (attempt 0)
[Wed Apr 27 18:33:16 2011] [debug] mod_proxy_http.c(1920): proxy: HTTP: serving URL http://www.telltalegames.com/wrapper...ersion=2.0.0.8
[Wed Apr 27 18:33:16 2011] [debug] proxy_util.c(1991): proxy: HTTP: has acquired connection for (*)
[Wed Apr 27 18:33:16 2011] [debug] proxy_util.c(2047): proxy: connecting http://www.telltalegames.com/wrapper...ersion=2.0.0.8 to www.telltalegames.com:80
[Wed Apr 27 18:33:16 2011] [debug] proxy_util.c(2145): proxy: connected /wrapperinterface/login/ to www.telltalegames.com:80
[Wed Apr 27 18:33:16 2011] [debug] proxy_util.c(2300): proxy: HTTP: fam 2 socket created to connect to *
[Wed Apr 27 18:33:16 2011] [debug] proxy_util.c(2145): proxy: connected /wrapperinterface/dynamiccontent/?product=cultureshock&page=demo&version=2.0.0.8 to www.telltalegames.com:80
[Wed Apr 27 18:33:16 2011] [debug] proxy_util.c(2300): proxy: HTTP: fam 2 socket created to connect to *
[Wed Apr 27 18:33:16 2011] [debug] proxy_util.c(2406): proxy: HTTP: connection complete to 74.52.103.162:80 (www.telltalegames.com)
[Wed Apr 27 18:33:16 2011] [debug] proxy_util.c(2406): proxy: HTTP: connection complete to 74.52.103.162:80 (www.telltalegames.com)
[Wed Apr 27 18:33:17 2011] [debug] mod_proxy_http.c(1703): proxy: start body send
[Wed Apr 27 18:33:17 2011] [debug] mod_proxy_http.c(1796): proxy: end body send
[Wed Apr 27 18:33:17 2011] [debug] proxy_util.c(2009): proxy: HTTP: has released connection for (*)
localhost - - [27/Apr/2011:18:33:16 +0700] "POST http://www.telltalegames.com/wrapperinterface/login/ HTTP/1.1" 200 55
[Wed Apr 27 18:33:17 2011] [debug] mod_proxy_http.c(1703): proxy: start body send
[Wed Apr 27 18:33:17 2011] [debug] mod_proxy_http.c(1796): proxy: end body send
[Wed Apr 27 18:33:17 2011] [debug] proxy_util.c(2009): proxy: HTTP: has released connection for (*)
localhost - - [27/Apr/2011:18:33:16 +0700] "GET http://www.telltalegames.com/wrapper...ersion=2.0.0.8 HTTP/1.1" 200 870
[Wed Apr 27 18:33:18 2011] [debug] mod_proxy_connect.c(68): proxy: CONNECT: canonicalising URL activation1.telltalegames.com:80
[Wed Apr 27 18:33:18 2011] [debug] proxy_util.c(1498): [client 127.0.0.1] proxy: *: found forward proxy worker for activation1.telltalegames.com:80
[Wed Apr 27 18:33:18 2011] [debug] mod_proxy.c(993): Running scheme activation1.telltalegames.com handler (attempt 0)
[Wed Apr 27 18:33:18 2011] [debug] mod_proxy_connect.c(104): proxy: CONNECT: serving URL activation1.telltalegames.com:80
[Wed Apr 27 18:33:18 2011] [debug] mod_proxy_connect.c(121): proxy: CONNECT: connecting activation1.telltalegames.com:80 to activation1.telltalegames.com:80
[Wed Apr 27 18:33:18 2011] [debug] mod_proxy_connect.c(144): proxy: CONNECT: connecting to remote proxy activation1.telltalegames.com on port 80
localhost - - [27/Apr/2011:18:33:18 +0700] "CONNECT activation1.telltalegames.com:80 HTTP/1.0" 403 233
[Wed Apr 27 18:33:18 2011] [debug] mod_proxy_connect.c(68): proxy: CONNECT: canonicalising URL activation1.telltalegames.com:80
[Wed Apr 27 18:33:18 2011] [debug] proxy_util.c(1498): [client 127.0.0.1] proxy: *: found forward proxy worker for activation1.telltalegames.com:80
[Wed Apr 27 18:33:18 2011] [debug] mod_proxy.c(993): Running scheme activation1.telltalegames.com handler (attempt 0)
[Wed Apr 27 18:33:18 2011] [debug] mod_proxy_connect.c(104): proxy: CONNECT: serving URL activation1.telltalegames.com:80
[Wed Apr 27 18:33:18 2011] [debug] mod_proxy_connect.c(121): proxy: CONNECT: connecting activation1.telltalegames.com:80 to activation1.telltalegames.com:80
[Wed Apr 27 18:33:18 2011] [debug] mod_proxy_connect.c(144): proxy: CONNECT: connecting to remote proxy activation1.telltalegames.com on port 80
localhost - - [27/Apr/2011:18:33:18 +0700] "CONNECT activation1.telltalegames.com:80 HTTP/1.0" 403 233
[Wed Apr 27 18:33:39 2011] [debug] mod_proxy_connect.c(68): proxy: CONNECT: canonicalising URL activation1.telltalegames.com:80
[Wed Apr 27 18:33:39 2011] [debug] proxy_util.c(1498): [client 127.0.0.1] proxy: *: found forward proxy worker for activation1.telltalegames.com:80
[Wed Apr 27 18:33:39 2011] [debug] mod_proxy.c(993): Running scheme activation1.telltalegames.com handler (attempt 0)
[Wed Apr 27 18:33:39 2011] [debug] mod_proxy_connect.c(104): proxy: CONNECT: serving URL activation1.telltalegames.com:80
[Wed Apr 27 18:33:39 2011] [debug] mod_proxy_connect.c(121): proxy: CONNECT: connecting activation1.telltalegames.com:80 to activation1.telltalegames.com:80
[Wed Apr 27 18:33:39 2011] [debug] mod_proxy_connect.c(144): proxy: CONNECT: connecting to remote proxy activation1.telltalegames.com on port 80
localhost - - [27/Apr/2011:18:33:39 +0700] "CONNECT activation1.telltalegames.com:80 HTTP/1.0" 403 233
[Wed Apr 27 18:33:39 2011] [debug] mod_proxy_connect.c(68): proxy: CONNECT: canonicalising URL activation1.telltalegames.com:80
[Wed Apr 27 18:33:39 2011] [debug] proxy_util.c(1498): [client 127.0.0.1] proxy: *: found forward proxy worker for activation1.telltalegames.com:80
[Wed Apr 27 18:33:39 2011] [debug] mod_proxy.c(993): Running scheme activation1.telltalegames.com handler (attempt 0)
[Wed Apr 27 18:33:39 2011] [debug] mod_proxy_connect.c(104): proxy: CONNECT: serving URL activation1.telltalegames.com:80
[Wed Apr 27 18:33:39 2011] [debug] mod_proxy_connect.c(121): proxy: CONNECT: connecting activation1.telltalegames.com:80 to activation1.telltalegames.com:80
[Wed Apr 27 18:33:39 2011] [debug] mod_proxy_connect.c(144): proxy: CONNECT: connecting to remote proxy activation1.telltalegames.com on port 80
localhost - - [27/Apr/2011:18:33:39 +0700] "CONNECT activation1.telltalegames.com:80 HTTP/1.0" 403 233
[Wed Apr 27 18:33:59 2011] [debug] mod_proxy_http.c(56): proxy: HTTP: canonicalising URL //telltale.vo.llnwd.net/o15/wrappers/dynamiccontent/misc/PA_ENDwrapper_ads.png
[Wed Apr 27 18:33:59 2011] [debug] proxy_util.c(1498): [client 127.0.0.1] proxy: *: found forward proxy worker for http://telltale.vo.llnwd.net/o15/wra...rapper_ads.png
[Wed Apr 27 18:33:59 2011] [debug] mod_proxy.c(993): Running scheme http handler (attempt 0)
[Wed Apr 27 18:33:59 2011] [debug] mod_proxy_http.c(1920): proxy: HTTP: serving URL http://telltale.vo.llnwd.net/o15/wra...rapper_ads.png
[Wed Apr 27 18:33:59 2011] [debug] proxy_util.c(1991): proxy: HTTP: has acquired connection for (*)
[Wed Apr 27 18:33:59 2011] [debug] proxy_util.c(2047): proxy: connecting http://telltale.vo.llnwd.net/o15/wra...rapper_ads.png to telltale.vo.llnwd.net:80
[Wed Apr 27 18:33:59 2011] [debug] proxy_util.c(2145): proxy: connected /o15/wrappers/dynamiccontent/misc/PA_ENDwrapper_ads.png to telltale.vo.llnwd.net:80
[Wed Apr 27 18:33:59 2011] [debug] proxy_util.c(2300): proxy: HTTP: fam 2 socket created to connect to *
[Wed Apr 27 18:33:59 2011] [debug] proxy_util.c(2406): proxy: HTTP: connection complete to 117.121.249.253:80 (telltale.vo.llnwd.net)
[Wed Apr 27 18:33:59 2011] [debug] mod_proxy_http.c(1800): proxy: header only
[Wed Apr 27 18:33:59 2011] [debug] proxy_util.c(2009): proxy: HTTP: has released connection for (*)
localhost - - [27/Apr/2011:18:33:59 +0700] "GET http://telltale.vo.llnwd.net/o15/wra...rapper_ads.png HTTP/1.1" 304 -

[gaxter]

3 days on and still no reply

[gaxter]

Ok...so now it's 5 days and I've lost my patience with Telltale who seem quite happy take our money, but leave us hanging on unable to play the games.

I've no idea what is going on behind the scenes at Telltale but seems to me that whilst their games may be great their web/purchase systems are the opposite!!

I'm disappointed that despite several emails and these postings, no-one from Telltale has provided any comment. Is there something to hide here?? Come on people - where are you??