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Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com

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Old 06/10/2011, 02:28 pm   #1
Pony Bone
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Question What's up with TellTale customer service?

I placed an order with them 3 days ago and asked a specific question about the order and they've not responded... I have since re-sent the email and got nada. Is this normal for them? I'm feeling a wee bit uneasy about the transaction now...
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Old 06/10/2011, 02:53 pm   #2
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I placed an order with them 3 days ago and asked a specific question about the order and they've not responded... I have since re-sent the email and got nada. Is this normal for them? I'm feeling a wee bit uneasy about the transaction now...
We just had a massive sale so it's taking a while to get back to you. Sorry about that. You can also post you issue here as the moderators can normally help you.
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Old 06/10/2011, 04:25 pm   #3
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Amy, ah groovy, thanks! I didn't know this forum was actually tied to the folks that work at TellTale.

I just wanted to see if I could get sealed copies (if they exist) of the CD director's cuts for Out From Boneville and The Great Cow Race. They are going to be a contest giveaway and I wanted them to be new for the winners.

my order # is 600131291166098
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Old 06/10/2011, 04:36 pm   #4
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Amy, ah groovy, thanks! I didn't know this forum was actually tied to the folks that work at TellTale.

I just wanted to see if I could get sealed copies (if they exist) of the CD director's cuts for Out From Boneville and The Great Cow Race. They are going to be a contest giveaway and I wanted them to be new for the winners.

my order # is 600131291166098
Everything we ship out is is sealed! No worries.
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Old 06/10/2011, 05:10 pm   #5
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Great! Can't wait to get the stuff then. Thanks for replying so quick.
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Old 06/11/2011, 12:03 pm   #6
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Amy will I get a shipping confirmation?
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Old 06/13/2011, 10:37 am   #7
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Amy will I get a shipping confirmation?
You will. Takes a little while during massive sales.
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Old 06/13/2011, 01:34 pm   #8
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Thanks Amy for your help.
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