Telltale Games

Captain Calibos · 07/28/2011, 05:38 pm

Everytime i try to launch the game i keep getting a crash error with an error report of "an unhandled win32 exception occurred in BackToTheFutureEp05.exe"

Can someone please help me. I just want to finish this game T_T

Captain Calibos · 08/09/2011, 07:52 pm

Srsly? its been a month and not a single reply? Not even from someone at TellTale? COME ON!

*DjNDB* · 08/09/2011, 11:25 pm

Have you tried disabling your security software?

Aldo, if you post a dxdiag log, i can see if i can find anything.

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file and attach it to a reply in this Thread.

Captain Calibos · 08/11/2011, 08:58 pm

Well here is the Dxdiag file.

As far as my security software, its actually my debugger for Visual Studio that keeps catching the error.

*DjNDB* · 08/12/2011, 12:02 am

Quote:

Card name: NVIDIA GeForce 8800M GTS
Driver Date/Size: 5/27/2009 16:04:00, 7593472 bytes

I would try installing the latest Graphics driver and running the DirectX updater.

Captain Calibos · 08/12/2011, 10:19 am

Yea, did both. It didnt fix it. I also disabled my Just-In-Time debugger on Visual Studio and still didnt work.

*DjNDB* · 08/12/2011, 10:35 am

Did you try a clean boot yet?

Booting clean in Windows Vista / 7:
1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Load Startup Items
4. Select the Services tab
5. Check Hide all Microsoft services
6. Click Disable all
7. Click on OK
8. Click Restart.
9. After reboot, run the game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click Ok
4. Click Yes, when asked to restart your computer

**Frostbyte** · 08/12/2011, 10:43 am

You Might also try resetting the graphics preferences. You can get the file and instructions from here.

Captain Calibos · 08/12/2011, 11:17 am

Back to the Future Ep5 isnt in the .zip file. Is it safe to use one of the files from the other episodes?

Captain Calibos · 08/12/2011, 11:17 am

Quote:

Originally Posted by DjNDB

Did you try a clean boot yet?

Booting clean in Windows Vista / 7:
1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Load Startup Items
4. Select the Services tab
5. Check Hide all Microsoft services
6. Click Disable all
7. Click on OK
8. Click Restart.
9. After reboot, run the game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click Ok
4. Click Yes, when asked to restart your computer

I have the game installed with Steam. When I did this it would install or launch Steam for me

**Frostbyte** · 08/12/2011, 11:20 am

Quote:

Originally Posted by Captain Calibos

Back to the Future Ep5 isnt in the .zip file. Is it safe to use one of the files from the other episodes?

Sorry about that here's the episode 5 one.

Captain Calibos · 08/12/2011, 11:21 am

I also just tested the previous episodes. I've played Ep 1-4 before, but now the only ep that will play is #3

**Frostbyte** · 08/12/2011, 11:22 am

Quote:

Originally Posted by Captain Calibos

I also just tested the previous episodes. I've played Ep 1-4 before, but now the only ep that will play is #3

Are you running any other programs at the same time? (other than steam)

Captain Calibos · 08/12/2011, 11:23 am

Quote:

Originally Posted by Frostbyte

Are you running any other programs at the same time? (other than steam)

Only Google Chrome to be on this forum. Oh and AVG Free in the tray

Changing the file didnt work either

**Frostbyte** · 08/12/2011, 11:25 am

You might want to try temporarily closing AVG, also try the prefs files for the other episodes that aren't working.

*DjNDB* · 08/12/2011, 11:26 am

Quote:

Originally Posted by Captain Calibos

Only Google Chrome to be on this forum. Oh and AVG Free in the tray

AVG is one of the programs that can interfere with steam. I was hoping to cover those by the clean boot... Can you try disabling it?

Captain Calibos · 08/12/2011, 11:26 am

Ive never had problems with AVG before, but I will try disabling it

Captain Calibos · 08/12/2011, 11:31 am

Still didnt work

*DjNDB* · 08/12/2011, 11:35 am

Quote:

Originally Posted by Captain Calibos

Still didnt work

On the steam page it says

Quote:

AVG 7.5, Norton/Symantec and Nod 32 software has been known to cause game crashes. AVG 7.5 must be fully removed from your system in order to prevent these crashes.

Captain Calibos · 08/12/2011, 11:53 am

Still didnt fix it. Besides, eps 1-4 worked before with AVG installed

07/28/2011, 05:38 pm	#1
Captain Calibos Junior Member Join Date: Jul 2011 Posts: 16	Back To The Future Ep05 Crash Everytime i try to launch the game i keep getting a crash error with an error report of "an unhandled win32 exception occurred in BackToTheFutureEp05.exe" Can someone please help me. I just want to finish this game T_T

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08/09/2011, 07:52 pm	#2
Captain Calibos Junior Member Join Date: Jul 2011 Posts: 16	Srsly? its been a month and not a single reply? Not even from someone at TellTale? COME ON!

08/09/2011, 11:25 pm	#3
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,740	Have you tried disabling your security software? Aldo, if you post a dxdiag log, i can see if i can find anything. dxdiag Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter. Now click on the button that says "save all information". It will prompt you to save a file. Save it where you can find it. Then zip the file and attach it to a reply in this Thread.

08/12/2011, 10:19 am	#6
Captain Calibos Junior Member Join Date: Jul 2011 Posts: 16	Yea, did both. It didnt fix it. I also disabled my Just-In-Time debugger on Visual Studio and still didnt work.

08/12/2011, 10:35 am	#7
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,740	Did you try a clean boot yet? Booting clean in Windows Vista / 7: 1. Click Start --> Run --> Type MSCONFIG --> Click OK 2. On the General tab, choose Selective Startup 3. Uncheck Load Startup Items 4. Select the Services tab 5. Check Hide all Microsoft services 6. Click Disable all 7. Click on OK 8. Click Restart. 9. After reboot, run the game to see if it works. After performing the necessary steps, restore your system by doing the following: 1. Click Start --> Run --> Type MSCONFIG--> Click OK 2. On the General tab, choose Normal Startup 3. Click Ok 4. Click Yes, when asked to restart your computer

08/12/2011, 10:43 am	#8
Frostbyte Telltale Team Join Date: Jun 2011 Posts: 31	You Might also try resetting the graphics preferences. You can get the file and instructions from here.

08/12/2011, 11:17 am	#9
Captain Calibos Junior Member Join Date: Jul 2011 Posts: 16	Back to the Future Ep5 isnt in the .zip file. Is it safe to use one of the files from the other episodes?

08/12/2011, 11:21 am	#12
Captain Calibos Junior Member Join Date: Jul 2011 Posts: 16	I also just tested the previous episodes. I've played Ep 1-4 before, but now the only ep that will play is #3

08/12/2011, 11:25 am	#15
Frostbyte Telltale Team Join Date: Jun 2011 Posts: 31	You might want to try temporarily closing AVG, also try the prefs files for the other episodes that aren't working.

08/12/2011, 11:26 am	#17
Captain Calibos Junior Member Join Date: Jul 2011 Posts: 16	Ive never had problems with AVG before, but I will try disabling it

08/12/2011, 11:31 am	#18
Captain Calibos Junior Member Join Date: Jul 2011 Posts: 16	Still didnt work

08/12/2011, 11:53 am	#20
Captain Calibos Junior Member Join Date: Jul 2011 Posts: 16	Still didnt fix it. Besides, eps 1-4 worked before with AVG installed