Telltale Games

Sandra659 · 10/10/2011, 05:19 am

I just purchased Sam & Max The Devil's Playhouse (from a shop), but when I try to play it tells me the application failed to initialise properly. I have been through the FAQ's, and my computer has all the system requirements. What can I do?

*DjNDB* · 10/10/2011, 06:07 am

Can you please post a dxdiag file?

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file and attach it to a reply in this Thread.

Sandra659 · 10/10/2011, 09:49 pm

What do you need this for?

*DjNDB* · 10/11/2011, 01:19 am

Quote:

Originally Posted by Sandra659

What do you need this for?

It contains information about your computer, that can help us fix the problem.

Quote:

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)

Card name: NVIDIA GeForce 8400 GS
Driver Date/Size: 8/2/2008 12:20:00, 6049536 bytes

Description: Realtek HD Audio output
Date and Size: 1/20/2009 18:53:06, 5027840 bytes

Your Windows and Drivers are not up to date.

I recommend you to install Windows XP Service Pack 3 and afterwards enable automatic windows updates by running the Fix it tool or doing it manually.

More importantly, please install the latest Graphics driver and Sound driver.
The old drivers are most likely what keeps the game from running.

Sandra659 · 10/11/2011, 03:46 am

Thanks

The sound driver link doesn't work. Where should I go?

*DjNDB* · 10/11/2011, 03:55 am

Quote:

Originally Posted by Sandra659

The sound driver link doesn't work. Where should I go?

The site seems to be down temporarily. You can download it from here too.

Sandra659 · 10/11/2011, 04:30 am

I have done all of that, but the game is still not working. It still comes up with the following message:

The application failed to initialize properly (Oxc0150002).

I downloaded the demo, and that worked fine.

*DjNDB* · 10/11/2011, 04:56 am

Installing the Microsoft Visual C++ 2005 SP1 Redistributable Package should fix that.

Sandra659 · 10/11/2011, 05:12 am

No, still the same message.

*DjNDB* · 10/11/2011, 05:30 am

That's odd.

Just to cover them both you could also try the Microsoft Visual C++ 2008 SP1 Redistributable Package.

Also, could you please attach a new dxdiag, so i can see the latest state?

Sandra659 · 10/11/2011, 07:32 am

It works! Yay, that last bit did it. Thanks heaps!

*DjNDB* · 10/11/2011, 07:43 am

You're welcome.

10/10/2011, 05:19 am	#1
Sandra659 Junior Member Join Date: Oct 2011 Posts: 6	Trouble running Sam & Max I just purchased Sam & Max The Devil's Playhouse (from a shop), but when I try to play it tells me the application failed to initialise properly. I have been through the FAQ's, and my computer has all the system requirements. What can I do?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
howto: get SBCG4AP 101 (demo and full game) running on Linux	tremby	Game Support - General	96	03/10/2011 09:28 am
having trouble running an install file....	GoT	Game Support - General	2	10/01/2010 07:19 am
My Guide To Running Sam & Max On Linux	Cassidy	Game Support - General	79	08/14/2009 08:50 am
HELP CSI 3 Game running extremely slow	xkatx21x	CSI Gaming Discussion	3	03/10/2007 06:15 pm
The running gag just keeps on running...	Zeek	Sam & Max Comics	1	01/24/2007 06:20 pm

10/10/2011, 06:07 am	#2
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,847	Can you please post a dxdiag file? dxdiag Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter. Now click on the button that says "save all information". It will prompt you to save a file. Save it where you can find it. Then zip the file and attach it to a reply in this Thread.

10/11/2011, 03:46 am	#5
Sandra659 Junior Member Join Date: Oct 2011 Posts: 6	Thanks The sound driver link doesn't work. Where should I go?

10/11/2011, 04:30 am	#7
Sandra659 Junior Member Join Date: Oct 2011 Posts: 6	I have done all of that, but the game is still not working. It still comes up with the following message: The application failed to initialize properly (Oxc0150002). I downloaded the demo, and that worked fine.

10/11/2011, 04:56 am	#8
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,847	Installing the Microsoft Visual C++ 2005 SP1 Redistributable Package should fix that.

10/11/2011, 05:12 am	#9
Sandra659 Junior Member Join Date: Oct 2011 Posts: 6	No, still the same message.

10/11/2011, 05:30 am	#10
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,847	That's odd. Just to cover them both you could also try the Microsoft Visual C++ 2008 SP1 Redistributable Package. Also, could you please attach a new dxdiag, so i can see the latest state?

10/11/2011, 07:32 am	#11
Sandra659 Junior Member Join Date: Oct 2011 Posts: 6	It works! Yay, that last bit did it. Thanks heaps!

10/11/2011, 07:43 am	#12
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,847	You're welcome.