Telltale Games

dylpark · 11/20/2011, 04:07 pm

Hi, I've been able to play JP for the past few days and it worked perfectly (Thank you Telltale). However, when I tried to play today, the launcher came up and asked me to log in (has told me to log in every time I tried to play today). Then I got an error that went:
Could not initialize Direct3D.
Make sure you have current video drivers and
close any other applications that might be running.
You will need a video card that supports at least pixel shader version 1.2.

And then:
Unfortunately, this error could not be recovered.

I haven't changed anything on my computer lately, and the game worked fine yesterday with the internet and Microsoft Word still running. Please help.

*DjNDB* · 11/20/2011, 10:25 pm

Have you tried the first two solutions from the support FAQ?

Also, a dxdiag log could have useful information.

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.

dylpark · 11/23/2011, 09:50 pm

Okay, that was odd. Just today it started working again, and I didn't even have to do anything. Thanks for responding, though. And yes, my monitor meets the requirements and is 32-bit.

11/20/2011, 04:07 pm	#1
dylpark Junior Member Join Date: Apr 2011 Posts: 4	Graphics error when reloading JP Hi, I've been able to play JP for the past few days and it worked perfectly (Thank you Telltale). However, when I tried to play today, the launcher came up and asked me to log in (has told me to log in every time I tried to play today). Then I got an error that went: Could not initialize Direct3D. Make sure you have current video drivers and close any other applications that might be running. You will need a video card that supports at least pixel shader version 1.2. And then: Unfortunately, this error could not be recovered. I haven't changed anything on my computer lately, and the game worked fine yesterday with the internet and Microsoft Word still running. Please help.

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11/20/2011, 10:25 pm	#2
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,747	Have you tried the first two solutions from the support FAQ? Also, a dxdiag log could have useful information. dxdiag Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter. Now click on the button that says "save all information". It will prompt you to save a file. Save it where you can find it. Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V. Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.

11/23/2011, 09:50 pm	#3
dylpark Junior Member Join Date: Apr 2011 Posts: 4	Okay, that was odd. Just today it started working again, and I didn't even have to do anything. Thanks for responding, though. And yes, my monitor meets the requirements and is 32-bit.