Metacritic's user scores mean nothing, zero, zilch. The site is too much of a magnet for fanboys giving 10's and others giving "revenge" 0's.
Take a look at the
user scores on GameSpot -- they're pretty much in line with critics' scores (slightly better, which is typical of most games), because there are more gamers giving their real opinions so the outliers get drowned out.
Opposable Thumbs has a more thoughtful take on the situation: "
Jurassic Park devs tried to game user reviews. Who hasn't?"
I posted elsewhere my analysis about the critic's scores being an accurate reflection of why the game does not appeal to many non-casual gamers. But there's no question that there are many others who are enjoying the game a great deal. The latter are just going to have to live with the fact that the gaming press represents the former and therefore critics scores are quite legitimate (or they can bury their heads in the sand and claim "bias" if it makes them feel better).
The thing is, Telltale isn't stupid. They
know they made a game that doesn't appeal to hardcore gamers. Believe me, they're not shocked by the critics reviews -- they're grown-ups and they should be able to handle it.