Telltale Games

InGen · 01/25/2012, 09:09 am

Hi,
I emailed you on 1/9/12 regarding my Jurassic Park - The Game Deluxe edition box that had been delivered to my work address in the UK on 1/3/12, which due to my post room's error, was denied, so the package was returned to the United States. I received a reply from Michael the following day stating that the package could be reshipped when it arrived back in your warehouse, and asked what address it should be reshipped to.
I replied with an email stating my home address, but have had no reply since this email. I have tried emailing support again, asking if my home address had been received (Generating issue-56245) on 1/23/12, but again, have received no reply.
The order number was #600143543244993.
Thank you,
Jamie Arnold.

*Mike* · 01/25/2012, 04:18 pm

Hi,

As I said in my previous email to you, we would get it reshipped as soon as the package arrived back at our warehouse. It hasn't arrived yet, but as a courtesy, I just created a new order to be shipping to your home address. It will get mailed out within the next few business days and I apologize for the delay.

Thanks,
Michael

InGen · 01/26/2012, 04:39 am

Hi Michael,
That's brilliant, thank you!
Jamie Arnold.

01/25/2012, 09:09 am	#1
InGen Junior Member Join Date: Apr 2011 Posts: 3	issue-55933 Hi, I emailed you on 1/9/12 regarding my Jurassic Park - The Game Deluxe edition box that had been delivered to my work address in the UK on 1/3/12, which due to my post room's error, was denied, so the package was returned to the United States. I received a reply from Michael the following day stating that the package could be reshipped when it arrived back in your warehouse, and asked what address it should be reshipped to. I replied with an email stating my home address, but have had no reply since this email. I have tried emailing support again, asking if my home address had been received (Generating issue-56245) on 1/23/12, but again, have received no reply. The order number was #600143543244993. Thank you, Jamie Arnold.

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01/25/2012, 04:18 pm	#2
Mike Moderator Join Date: Oct 2011 Posts: 1,224	Hi, As I said in my previous email to you, we would get it reshipped as soon as the package arrived back at our warehouse. It hasn't arrived yet, but as a courtesy, I just created a new order to be shipping to your home address. It will get mailed out within the next few business days and I apologize for the delay. Thanks, Michael

01/26/2012, 04:39 am	#3
InGen Junior Member Join Date: Apr 2011 Posts: 3	Hi Michael, That's brilliant, thank you! Jamie Arnold.