Telltale Games

MrSlapstick · 04/14/2013, 01:30 pm

I bought The Walking Dead through Steam for my PC. It keeps crashing seconds after I try to start playing. Help me, please.

*DjNDB* · 04/14/2013, 01:43 pm

Please follow the instructions to run the Support Tool and attach the resulting "support_data_pc.zip" to your next reply in this thread.

MrSlapstick · 04/14/2013, 01:52 pm

This do it?

*DjNDB* · 04/14/2013, 01:58 pm

Yes.
What is the last thing you do/see before the game crashes?

MrSlapstick · 04/14/2013, 02:46 pm

Quote:

Originally Posted by DjNDB

Yes.
What is the last thing you do/see before the game crashes?

I start the game, the screen turns white, then it turns black, then it crashes.

*DjNDB* · 04/14/2013, 02:58 pm

I don't see anything that's obviously wrong.

Have you tried the suggestions from the support FAQ already?

Quote:

Description: Speakers (Realtek High Definition Audio)
Date and Size: 8/18/2009 05:29:16, 1983264 bytes

You can further try if updating to the latest Realtek HDA driver helps.

I would also try deleting the savegame folder ( C:\Users\Owner\Documents\Telltale Games\The Walking Dead )

MrSlapstick · 04/14/2013, 04:46 pm

I tried all of that. I tried the FAQ, I updated the HDA driver, and I don't have a saved game. I haven't been able to start the game at all since I got it.

*DjNDB* · 04/15/2013, 04:31 am

That's a tough one.

Does it work if you disconnect from the internet?

Updating your Mainboards BIOS is also worth a try. A couple of people had crashes that were fixed that way.

Bosdaks · 04/23/2013, 06:43 pm

Hi. Does anyone know how can i make the game into full screen? It still is in window mode even if i maxed out the resolution in game. THANKS

04/14/2013, 01:30 pm	#1
MrSlapstick Junior Member Join Date: Apr 2013 Posts: 4	The Walking Dead crashes I bought The Walking Dead through Steam for my PC. It keeps crashing seconds after I try to start playing. Help me, please.

04/14/2013, 01:43 pm	#2
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,745	Please follow the instructions to run the Support Tool and attach the resulting "support_data_pc.zip" to your next reply in this thread. __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee.

04/14/2013, 01:58 pm	#4
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,745	Yes. What is the last thing you do/see before the game crashes? __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee.

04/15/2013, 04:31 am	#8
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,745	That's a tough one. Does it work if you disconnect from the internet? Updating your Mainboards BIOS is also worth a try. A couple of people had crashes that were fixed that way. __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee.

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04/14/2013, 04:46 pm	#7
MrSlapstick Junior Member Join Date: Apr 2013 Posts: 4	I tried all of that. I tried the FAQ, I updated the HDA driver, and I don't have a saved game. I haven't been able to start the game at all since I got it.

04/23/2013, 06:43 pm	#9
Bosdaks Banned Join Date: Apr 2013 Posts: 7	Hi. Does anyone know how can i make the game into full screen? It still is in window mode even if i maxed out the resolution in game. THANKS