"WalkingDead101.exe has stopped working" error

[Mike]

Hi,

We are currently investigating what is causing this to happen for a small percentage of the userbase for The Walking Dead, and we apologize for the inconvenience. There's a few fixes outlined in the technical support FAQ here: http://www.telltalegames.com/forums/...ad.php?t=29368

If those fixes aren't working for you, please reply to this thread and let me know me know what kind of hardware or software security your system is using. I need the following information:

1: Are you using a software firewall? If so, have you allowed access to the game?

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?

3: Does the game work if you run it while disconnected from the Internet?

I don't need DXDiag information or any other system specific info apart from the information requested above. Please, no discussion of the issue in this thread. It's to gather information only.

Thanks,
Mike

[Natzo]

Hey Mike-

Here's my info:

1: Are you using a software firewall? If so, have you allowed access to the game?

Yes, but I turned it off for the game along with all other listed suggestions simultaneously, and it still doesn't work.

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?

I'm using Lavasoft's Ad-Aware/Ad-watch Live SW. It is up to date, but I also disabled/exited it before running the program.

3: Does the game work if you run it while disconnected from the Internet?

It does not, even in combination with all other listed suggestions.

Thanks for helping to get to the bottom of this, Mike! We all appreciate it!!! :-)

[L1qu1dat1on]

1: Are you using a software firewall? If so, have you allowed access to the game?
Yes

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
Yes, Kaspersky.

3: Does the game work if you run it while disconnected from the Internet?

Yes

[globeskater]

1. yes
2. yes, norton
3. no

[Im_The_Foreman]

1. no
2. no
3. yes, works disabling internet and won't work at all without doing so

p.s. I'm temporarily visiting and playing in australia with a US bought copy if it matters

[fullmark]

no,avast -up to date not blocking,yes - the game works if I'm not connected to the net.
Any advice? - Cracking game!

[Raktus]

1: Are you using a software firewall? If so, have you allowed access to the game?

No

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?

Yes, McAffre, Yes, No

3: Does the game work if you run it while disconnected from the Internet?

No

[shirlwv1]

1: Are you using a software firewall? If so, have you allowed access to the game?

i don't think so i turned windows fire wall off

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?

yes Microsoft essential and yes its up to date i looked i don't see any where that's its blocking the game

3: Does the game work if you run it while disconnected from the Internet?
no and i have done everything i can to try and fix this i have windows xp on my pc

[Pure_Frosting]

1: No, I tried allowing it through and turning it off, and neither worked.

2: Turned off my AV, did not have any effect

3: Disconnected from the Internet, still wouldn't launch

Are we totally screwed?

[Banjo]

@Im_The_Foreman
That's for the Steam version only though, right? Has anyone "fixed" the standalone version using the "disconnect internet" method?

It's getting a bit ridiculous that we've not had any word or support on this from Telltale. I'm getting rather worried, to be honest. Not very professional or good customer relations at all.

[Rocks1961]

: Are you using a software firewall? If so, have you allowed access to the game?

no

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?

Yes, Norton, disable it and still didnt work Same error.
3: Does the game work if you run it while disconnected from the Internet?

No

Game hasnt worked since day one in native windows 7 64 bit. ATI card

[Wulfe]

1.) Windows firewall turned off. No other firewall installed.
2.) No antivirus running in background, I perform Malware Bytes scans when needed.
3.) Internet off or on doesn't matter, it just crashes instantly.

I have tried every method available that I have found using Google over the past couple weeks and to no avail. I assumed at first it was because I was using windows 8 consumer preview but this seems to be an issue that is affecting all windows OS'es and not just mine.

[BorisE77]

1: Are you using a software firewall? If so, have you allowed access to the game?
Yes, the Windows 7 internal Firewall (if i turn it off this game still doesn't run)

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
Yes, Avira Free Antivirus; Yes, is up to date, No

3: Does the game work if you run it while disconnected from the Internet?

No

[Rocks1961]

any updates on this issues?

[qweqwere]

Screen errors http://imageshack.us/f/151/20120514120426.jpg/
http://imageshack.us/f/94/20120514120437.jpg/

Win 7 64 bit and Win XP too have this error
Antivirus Kaspersky disabled
Firewalls disabled enabled no help
Video card Geforce 250 gts

After run game http://imageshack.us/f/190/20120514121225.jpg/

after click to continue

http://imageshack.us/f/232/20120514121315.jpg/

[annarek]

1: Are you using a software firewall? If so, have you allowed access to the game?
yes security essent. yes

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
yes security essentials. microsoft, yes, no. tried it with disabling it even

3: Does the game work if you run it while disconnected from the Internet?
nope

[BMunchausen]

I don't get any visible error messages, I can see in my Processes list the "WalkingDead101.exe*32" appears briefly and then disappears right away.

In case it's the same issue, here are my responses to the questions

1: Are you using a software firewall? If so, have you allowed access to the game?

Using Norton Internet Security, and Steam has full access.

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?

Same as above, its up to date, and not blocking. I even turned off all of the firewall and A/V settings and still no luck.

3: Does the game work if you run it while disconnected from the Internet?
Doesn't work in any situation.

[Ricky91]

1 Yes
2 Yes, Microsoft Security Essential
3 No

[ZombieSlayer]

1: Are you using a software firewall? If so, have you allowed access to the game?

No

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?

No

3: Does the game work if you run it while disconnected from the Internet?

No......


i also tried all that stuff , first time i started it it says that Error Message, now when i start it, in steam it says iam in the game for about 3 seconds, then im back at the status online......

need help :-(

[ranzonepro]

I'm from Vietnam, I very love this game.. but i can't play with this eror

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My Computer: 1GB, 1,6GHz, Windows XP

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