The Walking Dead Law and Order Legacies Jurassic Park Back to the future: The Game Puzzle Agent Sam & Max Tales of Monkey Island Wallace & Gromit's Grand Adventures More Telltale Games
Forgot your password?
No worries, we can help!

The Walking Dead

Go Back   Telltale Games Forums > Telltale Games Support > Game Support - General

Game Support - General Having trouble with a Telltale Product? Look below. Need to contact support? Click here : support@telltalegames.com

Reply
 
Thread Tools Search this Thread
Old 08/29/2012, 10:42 am   #61
guts
Junior Member
 
Join Date: Aug 2012
Posts: 9
Default

Hey. How about some answers for console users that can't use there previous game saves. We want answers!
guts is offline   Reply With Quote
Old 08/29/2012, 01:00 pm   #62
Kraznor
Junior Member
 
Join Date: Nov 2010
Posts: 3
Default

1: Are you using a software firewall? If so, have you allowed access to the game?
It worked maybe two weeks under my current settings. And no, I don't have a firewall on.
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
Yes, Kaspersky, and I turned it off in hopes that would get it working but nope, still crashes.
3: Does the game work if you run it while disconnected from the Internet?
Tried that, and no, still get the error message.
Kraznor is offline   Reply With Quote
Old 08/29/2012, 01:02 pm   #63
Boredism
Junior Member
 
Join Date: Aug 2012
Posts: 1
Default

1: Are you using a software firewall? If so, have you allowed access to the game?
Yes, Access is allowed, doesn't work even if firewall is turned off

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game? Yes, Panda Cloud. It's not blocking access. It's up to date. Still doesn't work if I shut it off.

3: Does the game work if you run it while disconnected from the Internet?
Yes, but I cant activate internet afterwards unless i restart my computer
Boredism is offline   Reply With Quote
Old 08/29/2012, 02:24 pm   #64
Khaztr
Junior Member
 
Join Date: Aug 2012
Posts: 1
Default

Small percentage, huh? Looks like you guys have some homework to do before we start asking for refunds...
Khaztr is offline   Reply With Quote
Old 08/29/2012, 02:25 pm   #65
Curdle_Sanders
Junior Member
 
Join Date: Jan 2011
Posts: 9
Default

Using Steam Version
1: Are you using a software firewall? If so, have you allowed access to the game? Yes, using firewall, but Game has access

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game? Yes, AVG free. It's not blocking access. It's up to date.
Turned if off and still had the same problem
3: Does the game work if you run it while disconnected from the Internet?
No, tried to play in offline mode and still does not work.
Curdle_Sanders is offline   Reply With Quote
Old 08/29/2012, 10:35 pm   #66
lilaznshine
Junior Member
 
Join Date: Apr 2012
Posts: 3
Default

walking dead ep. 3 doesn't work
lilaznshine is offline   Reply With Quote
Old 08/30/2012, 07:08 am   #67
waldgeist
Junior Member
 
Join Date: Aug 2012
Posts: 1
Default

Quote:
Originally Posted by Mike View Post
1: Are you using a software firewall? If so, have you allowed access to the game?
I'm using the normal Windows 7 firewall (without a manual exception for The Walking Dead).

Quote:
Originally Posted by Mike View Post
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
Yes, Avira Antivir Personal, up to date. It is not blocking access.

Quote:
Originally Posted by Mike View Post
3: Does the game work if you run it while disconnected from the Internet?
I did not try out, as I need Steam to run it.

Additional information:

I recognized that The Walking Dead works if I run Steam as an Administrator.

But even this is not a solution, because very often the whole game will be reset, i.e.:
* the game starts in windowed mode, 1024x768
* all save games are lost (!), which is very annoying
waldgeist is offline   Reply With Quote
Old 08/30/2012, 07:26 am   #68
vjetropricaci
Junior Member
 
Join Date: Aug 2012
Posts: 4
Default

@reeferguy

I managed to get it running by setting set as administrator and compability on windows 98/me, but then all my save files are lost and all ingame settings were lost to. And the game won't run on fullscreen for me to, but i managed to get it to full screen. All you need to do is to click on the middle of the game in the middle of the window and press buttons "alt" and "enter" in the same time, the window will get bigger and klick on the middle again and press "alt" and "enter" again. Then it should be fullscreen, you might need to repeat this like 2-3 times or even more......but it will get full screen eventually.

I am so dissapointed what TellTale did to us loyal customers, why are they doing this to us? Just to make the fucking game to work is like a survival horror, hahahaha.

Telltale make a fucking patch asap, or you will go to history as the biggest scandal in gaming history.

Last edited by vjetropricaci; 08/30/2012 at 07:28 am.
vjetropricaci is offline   Reply With Quote
Old 08/30/2012, 07:38 am   #69
KOROBRIAN
Junior Member
 
Join Date: Aug 2012
Posts: 1
Default Hum..

1: Are you using a software firewall? If so, have you allowed access to the game?

No don't use

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
Yes i Use AL-YAC
I've tried to not use it but still doesn't work.

3: Does the game work if you run it while disconnected from the Internet?

N0

and for plus information

i use Steam...

plz i need help bad..........
KOROBRIAN is offline   Reply With Quote
Old 08/30/2012, 07:59 am   #70
ScorpioSymbol
Junior Member
 
Join Date: Aug 2012
Posts: 1
Default

Just started to have this problem since the achievements for Chap 3 showed up on Steam...

I'm connecting with the exact same hardware/software configuration as about 12 of my co-workers, all on the same network and I'm the only one (so far) who can't connect.

Here's the crash info:


Problem Event Name: APPCRASH
Application Name: WalkingDead101.exe
Application Version: 2012.4.23.11289
Application Timestamp: 4f95e3ff
Fault Module Name: StackHash_240f
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000374
Exception Offset: 000ce6c3
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 240f
Additional Information 2: 240f9152706aa4f19457f40632b4aa89
Additional Information 3: 77ce
Additional Information 4: 77cebd9ee63eebed30906c6033b71ed8
ScorpioSymbol is offline   Reply With Quote
Old 08/30/2012, 08:00 am   #71
smutsig
Junior Member
 
Join Date: Aug 2012
Posts: 4
Default

same issue here
smutsig is offline   Reply With Quote
Old 08/30/2012, 09:50 am   #72
Corgan7
Junior Member
 
Join Date: Aug 2012
Posts: 2
Default

Hi @ all

My Walking Dead wonīt start after steam update too
im using win7 64Bit and have tried out the most of them what was wrote down on page 1 in here.

The only way to get my game back startet was to set the compatibility mode for WalkingDead101.exe to windowsxp service pack2 but if i use this settings the game starts
1. in a Window (ok, can be set to normal fullscreen and resolution via game settings menu)
2. overwrites my prefs.prop file in my documents floder at first startup so that the game can not use my old savegames if i overwrite the prefs.prop with my backup from last month it will be overwritten by the game at next startup again. Have tried to replace a new savegame created today with a renamed old savegame but thats dosnīt works too.
3. so i have to play the game from the beginning to restore my storyline in the game or to wait until the file is fixed for win7 64bit so that i can start the game without any compatibility mode.

So i actually have restored my backupfiles from the walking dead save floder and
wait with a cup of tea

Last edited by Corgan7; 08/30/2012 at 09:53 am.
Corgan7 is offline   Reply With Quote
Old 08/30/2012, 01:08 pm   #73
JussiBoy
Junior Member
 
Join Date: Aug 2012
Posts: 2
Default

Hi,

I got the same problem after ep3 and this is how I resolved it. I'm using steam in win7/64. I hope this works for you too.

1. Copy your savefiles the whole Telltale Games folder to desktop.

2. Uninstall the game.

3. Run RegClean or something like that program and delete all Telltale games reg files or Walking dead files.

4. Find every Talltale games folder and delete them from my documents (I did find 2 actully from different places) Using Search will help you. But do not delete copyed folder from desktop.

5. Install the game.

6. If game wont start run it as win98 / ME compatibility mode.

7. Start the game and shut it.

8. Now there should be Telltale Games folder at my documents. Copy your backup folder from desktop to documents folder and over write it if possible.

9. Start the game again. Press paly and if you dont have your save files there (i didnt) shut the game.

10. Now go documents folder and now there should be 2 Telltale games folders. In one Telltale games folder there should be your savefiles under "The Walking Dead" folder and another Telltale games folder should have "the walking dead" folder what game greated after last startup.

11. Copy all files from "The Walking Dead" folder to "the walking dead" folder and delete old Telltale Games folder where is The Walking Dead folder completly.

12. Start the game. Now your resolution, settings and savegames should be there and working correctly.

This is how I get my game working.
JussiBoy is offline   Reply With Quote
Old 08/30/2012, 04:34 pm   #74
sleepydumbdude
Junior Member
 
Join Date: Aug 2012
Posts: 1
Default

1: Are you using a software firewall? If so, have you allowed access to the game? Just windows firewall on 7 but I turned it off and still get the issue.

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game? Microsoft Essentials but turned off

3: Does the game work if you run it while disconnected from the Internet? No

The windows 98 compatibility thing fixed it but its still annoying that it didn't work as soon as I downloaded it on my win7 64 bit

Last edited by sleepydumbdude; 08/30/2012 at 04:49 pm.
sleepydumbdude is offline   Reply With Quote
Old 08/30/2012, 07:34 pm   #75
MinzeDrop
Junior Member
 
Join Date: Aug 2012
Posts: 2
Default

1: Are you using a software firewall? If so, have you allowed access to the game?

Turned off

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?

Turned off

3: Does the game work if you run it while disconnected from the Internet?

Yes it does. But I'd rather not.
MinzeDrop is offline   Reply With Quote
Old 08/31/2012, 11:35 pm   #76
MegaDeath132
Junior Member
 
Join Date: Aug 2012
Posts: 1
Default

1: Are you using a software firewall? If so, have you allowed access to the game? Yes, yes, does not matter if I have it on or off.

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game? Yes, AVG. Yes, No, Turned off or on does not help.

3: Does the game work if you run it while disconnected from the Internet?
No. Game does not work, connected or not connected.

I have tryed to change the game to run in Windows 98/ME it does run but soon as I try to load my save, it just goes to a black screen, I can not do anything other than alt to my desktop and end the task, that says its "working".

*STEAM USER*

Last edited by MegaDeath132; 08/31/2012 at 11:41 pm.
MegaDeath132 is offline   Reply With Quote
Old 09/01/2012, 04:42 am   #77
vjetropricaci
Junior Member
 
Join Date: Aug 2012
Posts: 4
Default

WARNING: DO NOT PLAY IN WINDOWS 7 COMPABILITY MODE, THE GAME CHANGES YOUR CHOICES AND FORCES DECISIONS YOU NEVER WANTED ----> READ THIS POST I POSTED, THIS COULD HAPPEN TO YOU: http://www.telltalegames.com/forums/...ad.php?t=32917

Last edited by vjetropricaci; 09/01/2012 at 06:07 am.
vjetropricaci is offline   Reply With Quote
Old 09/01/2012, 04:24 pm   #78
pcjunior
Junior Member
 
Join Date: Sep 2012
Posts: 1
Default

1: Are you using a software firewall? If so, have you allowed access to the game?
yes, i've allowed access to the game

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
yes,its AVG and its up to date. i dont believe its blocking access to the game

3: Does the game work if you run it while disconnected from the Internet?
sometimes, it goes on and off repeatedly
pcjunior is offline   Reply With Quote
Old 09/01/2012, 07:20 pm   #79
smutsig
Junior Member
 
Join Date: Aug 2012
Posts: 4
Default

the game only runs if i run it in winxp mode but then it wont recognize the saves.... Are the people at telltale even doing anything about this, this has been going on for days and so many people have problems
smutsig is offline   Reply With Quote
Old 09/02/2012, 07:50 am   #80
Great_Otaking
Junior Member
 
Join Date: Sep 2012
Posts: 2
Default

1: Are you using a software firewall? If so, have you allowed access to the game?
No, I've deactivated my firewall.

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
Yes, I'm using an uptodate Version of Antivir.

3: Does the game work if you run it while disconnected from the Internet?
No, unfortunately this didn't help.
Great_Otaking is offline   Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
"CelebrityPoker.exe has stopped working" on STEAM Ranger Aja Game Support - General 6 12/01/2010 02:36 pm
Whispered World Runtime Error Midori Kappa Game Support - General 3 09/19/2010 11:33 pm
Adventure Bundle - "Has Stopped Working" AceJr222 Game Support - General 8 09/15/2010 04:19 pm
"Monkeyisland104.exe has stopped working" patrick206 Game Support - General 42 05/02/2010 12:19 pm
Direct3D error: I can't play most Telltale games Javi-Wan Kenobi Game Support - General 10 08/08/2009 06:26 am


All times are GMT -8. The time now is 09:11 am.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.
Telltale Games - © 2013 Telltale, Incorporated. All rights reserved.
Home  |   Store  |   Blogs  |   Forums  |   Product Support  |   Corporate Info  |   Press Releases  |   Jobs  |   Terms of Use  |   Privacy Policy