Telltale Games

GutsAndTalent · 06/20/2012, 11:06 am

Hi. Emailed. Haven't heard anything back. What should I do?

GutsAndTalent · 06/25/2012, 06:11 am

Had one reply message. Now haven't heard anything for a week. Can anyone help?

*Mike* · 06/25/2012, 11:39 am

Hi,

I replied to you, and answered your question, on June 20'th. As stated, I am not able to issue a refund for a purchase made through Xbox Live.

Thanks,
Michael

GutsAndTalent · 06/25/2012, 01:45 pm

Yes and no. Your last email said

Hello,
(message about not finding my order number or email and that we cannot refund what isn't through our store. *paraphrase of course, I know there are rules at some places about reposting original emails*)

Thanks,
Michael

It was AFTER that message where I replied that I had an Xbox. No reply at all. This whole thing is clown shoes. I have to email, tweet, sign up for a board, reply to threads, etc. all for one question.

Xbox won't give me a refund. They say it is your promise, your problem.

EITHER WAY, SAY I AM THE BIGGEST A-HOLE ON THE PLANET: It doesn't mean you should ignore my initial emails or the FIVE emails I sent in the past week replying to your message.

*Mike* · 06/25/2012, 02:21 pm

Asking the same question isn't going to result in a different answer. I explained to you that we're not able to issue refunds on purchases that weren't made through our store, because it's not something we're able to do. I understand your frustration, and I apologize, but we cannot issue direct refunds for purchases that were not made through our store. It's not something we're able to do.

06/20/2012, 11:06 am	#1
GutsAndTalent Junior Member Join Date: Jun 2012 Posts: 9	Issue--60075 Hi. Emailed. Haven't heard anything back. What should I do?

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06/25/2012, 06:11 am	#2
GutsAndTalent Junior Member Join Date: Jun 2012 Posts: 9	Had one reply message. Now haven't heard anything for a week. Can anyone help?

06/25/2012, 11:39 am	#3
Mike Moderator Join Date: Oct 2011 Posts: 1,224	Hi, I replied to you, and answered your question, on June 20'th. As stated, I am not able to issue a refund for a purchase made through Xbox Live. Thanks, Michael

06/25/2012, 01:45 pm	#4
GutsAndTalent Junior Member Join Date: Jun 2012 Posts: 9	Yes and no. Your last email said Hello, (message about not finding my order number or email and that we cannot refund what isn't through our store. paraphrase of course, I know there are rules at some places about reposting original emails) Thanks, Michael It was AFTER that message where I replied that I had an Xbox. No reply at all. This whole thing is clown shoes. I have to email, tweet, sign up for a board, reply to threads, etc. all for one question. Xbox won't give me a refund. They say it is your promise, your problem. EITHER WAY, SAY I AM THE BIGGEST A-HOLE ON THE PLANET: It doesn't mean you should ignore my initial emails or the FIVE emails I sent in the past week replying to your message.

06/25/2012, 02:21 pm	#5
Mike Moderator Join Date: Oct 2011 Posts: 1,224	Asking the same question isn't going to result in a different answer. I explained to you that we're not able to issue refunds on purchases that weren't made through our store, because it's not something we're able to do. I understand your frustration, and I apologize, but we cannot issue direct refunds for purchases that were not made through our store. It's not something we're able to do.