Season Set customers - Disc is in the store!

[Jake]

You will find it and many new goodies on the all new Season Set + Disc store page.

Enjoy!

[Kraken]

Just ordered mine! Was I first, was I first?

International shipping, is it by air or ship, seemed to be the only option for international customers.

[Emily]

International shipping is of the regular postal variety. It's supposed to be priority and take 10-14 business days but sometimes takes longer to Europe for reasons that we and our ecommerce guys don't fully understand.

We turned off the international UPS because we knew from past experience that UPS, $0 products, and customs don't mix well. (Also international UPS shipping is much more expensive, so very few of our customers were using it.)

[boltronics]

I have a question, I just paid for the shipping for my free disc(already bought the whole game last year) now my problem is that I would like to get 2 t-shirt but when I go to check out, I have to pay for the full shipping cost instead of combine postage, how can I make it so I only need to pay for the combine postage not 2 full shipping cost?

[Emily]

What are you seeing for shipping? I just did a test for Melbourne and am seeing $13.95 for shipping for the disc and two t-shirts. Shipping is charged by weight but it's one initial cost plus an incremental cost for additional items. If you ordered each of these items separately you'd probably be charged $9.95 shipping for each order.

If you're saying that you already placed an order for the disc and now you're trying to place a second order for the shirts, you need to order them all at once to get the combined shipping. If that's what happened, PM me with the order number for the disc by itself and I'll see if we can cancel that so you can order again with all three items together.

[boltronics]

My order number is 4685378600, I already paid $10.95 for it via PayPal.

[Laserschwert]

Holy-moleman-ly! I really didn't expect to see the Season 1 Soundtrack to go up there as well, and I'm SOOOOO happy that it did. Unfortunately the store seems to be a little overrun right now (I'm getting some nasty DigitalRiver error-message), so I have to wait until tomorrow to spend SICK amounts of money. After all I couldn't hold myself back, so I did it... I've ordered my S1-DVD in spite of the HORRENDOUS shipping costs. But since I've also ordered another DVD for my brother, and loads of goodies (Soundtrack, baby, yeah!), shipping "reduces" to only a fraction of that.

I hope the stuff really gets sent out in late July (or earlier than that), or it'll be too late for it to arrive in time for my brother's birthday.

One question regarding the soundtrack-set: Is it going to be in a simple cardboard-envelope, or will it get a jewel case? If there's still time: Make Jared and Steve throw together a booklet... use violence if necessary!!

[S3BR4]

Thanx Telltale! Now I have to work some extra hours to have enough money for the 72$ I just spend on Sam&Max goodies I kid... I really enjoy spending money in the Telltale store, knowing it's going to some very nice people that make really great games, and after some rather horrid experiences with game companies like ea or atari I feel really good knowing that you guys get my money and not ea or atari Oh and the case file goodies are great, nonsensical and totally unnecessary but I love em! Also ordered the soundtrack and like Laserschwert I hope it will come in a nice jewelcase with some nifty booklet

@Laserschwert
Wenns doch nur eine Paphülle beim SOundtrack gibt kannste dich ja ins Zeug legen und selber was nettes machen. Bist ja der Spezialist für CD Cover *g*

[Laserschwert]

Originally Posted by S3BR4

@Laserschwert
Wenns doch nur eine Paphülle beim SOundtrack gibt kannste dich ja ins Zeug legen und selber was nettes machen. Bist ja der Spezialist für CD Cover *g*

Ja, wird dann wohl notwendig sein

[S3BR4]

Originally Posted by Laserschwert

Ja, wird dann wohl notwendig sein

Ja, aber wir können ja auch ne cooperation draus machen, Verpackungsdesign ist ja immerhin mein Job, da sollten wir doch was nettes hin bekommen

[dloeke]

One Bonus Disc, one Ode to the Stuff in the Sink(Grossman-poetry is my kind of poetry) and one S&M Crossbones t-shirt ordered and paid for. As soon as I get my hands on some more money, an order for the case file and the soundtrack will hopefully be placed as well. The bonus disc seems divine, but then again, everything related to Sam & Max in one way or another is divine as well...

S&M is a lifestyle. Don't get me wrong.

[glo_kidd]

Very cool just bought mine plus the case file unfortunately i still suffer from having my paypal acct. on a different email acct. so i may need to get the account that *may* have been created during checkout (i cant remember whether or not i unchecked the create telltale acct. box as i messed up during my first attempt)merged with my existing telltale acct.

Im not too worried about this at the moment as you guys must be really busy at this point helping others with real problems

also oddly enough i only got a paypal reciept and not the order info email but my isp is notorious for not letting a lot of my commercial emails through *darn*

[Molokov]

Bonus Disc + Case File < Cost of shipping, but meh, it's only money, spent on good stuff

Eagerly awaiting my surprise package in August (along with the Babylon 5 Lost Tales DVD which should arrive at a similar time!)

[Sir Lemming]

Question:

I'm canceling the PA bank account that I used during college any day now, but I'd like to pay for this with my debit card while I still have it, since it's easier. If I order this tonight, how long after should I wait before canceling my account? I'm just worried because of the "late July" thing and all.

[Emily]

boltronics, I just sent you a PM.

Originally Posted by Laserschwert

Unfortunately the store seems to be a little overrun right now (I'm getting some nasty DigitalRiver error-message), so I have to wait until tomorrow

What was the error message?

Originally Posted by glo_kidd

so i may need to get the account that *may* have been created during checkout (i cant remember whether or not i unchecked the create telltale acct. box as i messed up during my first attempt)merged with my existing telltale acct.

No problem, just send an email to support@telltalegames.com with the email addresses and we'll link them up. Also we can look up the order you didn't get a confirmation for and make sure it went through okay.

Originally Posted by Sir Lemming

I'm canceling the PA bank account that I used during college any day now, but I'd like to pay for this with my debit card while I still have it, since it's easier. If I order this tonight, how long after should I wait before canceling my account? I'm just worried because of the "late July" thing and all.

Like we said, late July. You won't be charged until then if you use the debit card in our store. BUT - you could sign up for PayPal with your debit card and use that. PayPal funds are withdrawn at the time the purchase is made.

[Laserschwert]

Originally Posted by Emily

What was the error message?

After a couple of tries the checkout worked (the error message was "
com.digitalriver.util.xform.TransformException: Error adding line item"), but I still got the problem of only one "boxed shipment" of the bonus-disc appearing in my overview after purchasing the stuff. I've ordered both the free one (since I've pre-ordered the season) and another "new" one (as a present), but the latter one only appears as dowloads, and without a second "boxed shipment" of the DVD.

I've sent an e-mail to the support about that though.

[Emily]

I think I just responded to your email (or someone else is having the same problem...)

The problem is that you're trying to get two free discs in one order (the $0 one and the one that's bundled with the $34.95 season). We didn't anticipate that. We're going to try to fix this tomorrow - so anyone who's trying to order two Season 1 discs in one order, please hold off for now, and once we get this fixed we'll work with you to make sure your original orders still work as coupons for the free disc.

[Aerothorn]

Very awesome. Just ordered mine.

That said, I was suprised at the 6.80 shipping - I know when I mail a DVD-case sized thing domestically it's usually just $3-$4. Did they super-boost postage rates?

[Laserschwert]

All right then... haven't gotten an answer from you yet, so I suppose I'm not the only one having this problem.

EDIT: Ah, there's the mail... OK, I WAS the one.

[Zeek]

Okay, so you guys got an additional $50 from me.

I got the Bonus DVD, the soundtrack (because you guys were holding out on us! Damn you!), the Case File, and finally got around to buying Telltale Texas Hold'em.

I hope you're happy, because I am.