Telltale Games

RachB1888 · 07/27/2012, 03:02 am

So I just bought the Walking Dead and Almost Everything Pack...Got the download link on the first page right after purchase so I downloaded it fine. But when I went to play and activate...it say's I haven't bought it. Looked in my list of games on my account, and its not there. I have read other posts saying this happened to them...is this just something that comes and goes or what?

kinoh · 07/27/2012, 08:37 am

got same issue

i just send a mail to support ([issue-61508]), i got the "no activation on your account" message,

the game seems not being bind with account, but the order and payment is !!

waiting for answers..

RachB1888 · 07/27/2012, 01:14 pm

Yes i sent one this this morning as well (issue-61501)..Hope this gets cleared up soon TWD is the game I actually came to buy, sucks that its the one game in the pack it wont actually let me have.

RachB1888 · 07/27/2012, 02:18 pm

got it now, thanks much

*Mike* · 07/27/2012, 02:34 pm

Your orders should be fixed now. Sorry for the delay!

RachB1888 · 07/27/2012, 04:27 pm

Mike, it worked a couple hours ago, but I went to dinner, came home, and it's doing it again.

*Mike* · 07/30/2012, 04:48 pm

Quote:

Originally Posted by RachB1888

Mike, it worked a couple hours ago, but I went to dinner, came home, and it's doing it again.

Your account looks fine from here. Are you still having an issue with it?

MiahRoberts · 10/06/2012, 07:58 am

I'm having the same problem and I just bought the game, I don't know what to do to fix the problem.

**MattP** · 10/08/2012, 03:35 pm

The game is active on your account. Please try logging into your account and downloading the installer again.

Roland_D11 · 10/17/2012, 09:09 am

I'm having the problem as well. I already redownloaded it to a clean Win7 install and half the time it keeps telling me my account does not own the game. The other half it just stays at the 'Click to continue' screen forever.

**MattP** · 10/17/2012, 05:50 pm

Your account looks fine, please hold the spacebar the first time you launch the game to clear your prefs. Is this does not work, right click the executable and try to run as admin and in compatibility mode (win 98/xp).

Roland_D11 · 10/18/2012, 09:26 am

Thanks for the response. I tried both your suggestions but nothing changed. I then tried the unofficial workaround for downloading the episodes (copying .json files etc.). That got me past the login screen, but now it is sitting at the 'The Walking Dead' screen with the scrolling text.

It does not download anything and my CPU is idle most of the time.

**MattP** · 10/18/2012, 04:17 pm

The game will need to verify your account status, so please ensure you have a strong internet connection when you launch the game. Also, please check to make sure that your computer meets the minimum requirements to play the Walking Dead. These can be found on the store page. Also make sure you do not have any firewalls or anti-virus software preventing the game from communicating with our server.

DrJekyl · 10/18/2012, 04:58 pm

im not even playin this on a pc and i cant even play it on ps3

Roland_D11 · 10/19/2012, 06:29 am

Hello Matt,

I verified everything. I played the first three episodes, so my computer obviously meets the requirements. I did not have any problems until Episode 4. My connection is strong (constant 16Mb/s downstream) and I disabled any firewall or anti-virus software to rule out any interference. I monitored my network traffic when the game is idling, and there is no traffic at all, it does not even seem to try to connect to your server.

This is getting ridiculous, I love your games and this game in particular, but these hiccups are bordering on inexcusable.

**MattP** · 10/19/2012, 03:06 pm

When you reinstalled the game, did you try to paste backed up saves into your directory before running the game?

Roland_D11 · 10/20/2012, 09:48 am

I tried both these scenarios. A clean install without any savegame copies and an install on a different Windows 7 installation with copied savegames. The behaviour on these two system is identical.

Roland_D11 · 10/23/2012, 04:19 am

A small addition: I tried another installation on a completely different machine that never had TWD installed before. The result is the same!

Could you tell me the proper channel for a formal complaint and a refund request, please? Sadly there are no signals from your end when these problems are going to be fixed, I will no longer put up with this.

Roland_D11 · 10/25/2012, 02:24 pm

I tried another fresh installation on another system, and on that it tells me my account does not own the game.

To sum up: I have two machines that stay at the 'The Walking Dead' screen after I entered my account information. On the third it tells me I don't own the game. That is unacceptable, as is the fact that this thread is getting ignored for almost a week now.

Any more ideas? I can't play my purchased game, no matter what I try.

codejerry · 10/26/2012, 08:54 am

I'me having this issue too... Says i need to buy the game. I already own the game though xD I was playing it earlier but today it decided to be a jerk.

07/27/2012, 03:02 am	#1
RachB1888 Junior Member Join Date: Jul 2012 Posts: 7	Bought Walking Dead...say's I didn't. So I just bought the Walking Dead and Almost Everything Pack...Got the download link on the first page right after purchase so I downloaded it fine. But when I went to play and activate...it say's I haven't bought it. Looked in my list of games on my account, and its not there. I have read other posts saying this happened to them...is this just something that comes and goes or what?

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07/27/2012, 08:37 am	#2
kinoh Junior Member Join Date: Jul 2012 Posts: 3	got same issue i just send a mail to support ([issue-61508]), i got the "no activation on your account" message, the game seems not being bind with account, but the order and payment is !! waiting for answers..

07/27/2012, 01:14 pm	#3
RachB1888 Junior Member Join Date: Jul 2012 Posts: 7	Yes i sent one this this morning as well (issue-61501)..Hope this gets cleared up soon TWD is the game I actually came to buy, sucks that its the one game in the pack it wont actually let me have.

07/27/2012, 02:18 pm	#4
RachB1888 Junior Member Join Date: Jul 2012 Posts: 7	got it now, thanks much

07/27/2012, 02:34 pm	#5
Mike Moderator Join Date: Oct 2011 Posts: 1,224	Your orders should be fixed now. Sorry for the delay!

07/27/2012, 04:27 pm	#6
RachB1888 Junior Member Join Date: Jul 2012 Posts: 7	Mike, it worked a couple hours ago, but I went to dinner, came home, and it's doing it again.

10/06/2012, 07:58 am	#8
MiahRoberts Junior Member Join Date: Oct 2012 Posts: 1	I'm having the same problem and I just bought the game, I don't know what to do to fix the problem.

10/08/2012, 03:35 pm	#9
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 908	The game is active on your account. Please try logging into your account and downloading the installer again.

10/17/2012, 09:09 am	#10
Roland_D11 Junior Member Join Date: Jul 2009 Posts: 9	I'm having the problem as well. I already redownloaded it to a clean Win7 install and half the time it keeps telling me my account does not own the game. The other half it just stays at the 'Click to continue' screen forever.

10/17/2012, 05:50 pm	#11
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 908	Your account looks fine, please hold the spacebar the first time you launch the game to clear your prefs. Is this does not work, right click the executable and try to run as admin and in compatibility mode (win 98/xp).

10/18/2012, 09:26 am	#12
Roland_D11 Junior Member Join Date: Jul 2009 Posts: 9	Thanks for the response. I tried both your suggestions but nothing changed. I then tried the unofficial workaround for downloading the episodes (copying .json files etc.). That got me past the login screen, but now it is sitting at the 'The Walking Dead' screen with the scrolling text. It does not download anything and my CPU is idle most of the time.

10/18/2012, 04:17 pm	#13
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 908	The game will need to verify your account status, so please ensure you have a strong internet connection when you launch the game. Also, please check to make sure that your computer meets the minimum requirements to play the Walking Dead. These can be found on the store page. Also make sure you do not have any firewalls or anti-virus software preventing the game from communicating with our server.

10/18/2012, 04:58 pm	#14
DrJekyl Junior Member Join Date: Oct 2012 Posts: 6	im not even playin this on a pc and i cant even play it on ps3

10/19/2012, 06:29 am	#15
Roland_D11 Junior Member Join Date: Jul 2009 Posts: 9	Hello Matt, I verified everything. I played the first three episodes, so my computer obviously meets the requirements. I did not have any problems until Episode 4. My connection is strong (constant 16Mb/s downstream) and I disabled any firewall or anti-virus software to rule out any interference. I monitored my network traffic when the game is idling, and there is no traffic at all, it does not even seem to try to connect to your server. This is getting ridiculous, I love your games and this game in particular, but these hiccups are bordering on inexcusable.

10/19/2012, 03:06 pm	#16
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 908	When you reinstalled the game, did you try to paste backed up saves into your directory before running the game?

10/20/2012, 09:48 am	#17
Roland_D11 Junior Member Join Date: Jul 2009 Posts: 9	I tried both these scenarios. A clean install without any savegame copies and an install on a different Windows 7 installation with copied savegames. The behaviour on these two system is identical.

10/23/2012, 04:19 am	#18
Roland_D11 Junior Member Join Date: Jul 2009 Posts: 9	A small addition: I tried another installation on a completely different machine that never had TWD installed before. The result is the same! Could you tell me the proper channel for a formal complaint and a refund request, please? Sadly there are no signals from your end when these problems are going to be fixed, I will no longer put up with this.

10/25/2012, 02:24 pm	#19
Roland_D11 Junior Member Join Date: Jul 2009 Posts: 9	I tried another fresh installation on another system, and on that it tells me my account does not own the game. To sum up: I have two machines that stay at the 'The Walking Dead' screen after I entered my account information. On the third it tells me I don't own the game. That is unacceptable, as is the fact that this thread is getting ignored for almost a week now. Any more ideas? I can't play my purchased game, no matter what I try.

10/26/2012, 08:54 am	#20
codejerry Junior Member Join Date: Feb 2011 Posts: 8	I'me having this issue too... Says i need to buy the game. I already own the game though xD I was playing it earlier but today it decided to be a jerk.