Telltale Games

D1SC0NT1NU3D · 07/01/2012, 05:07 pm

I am attempting to download episode 2 on an iMac.
It is taking about twenty minutes and it gets to about 84% to 87% then I get the connection error. And like others, I know for a fact that it has nothing to do with my internet connection...I just downloaded Left 4 Dead 2 on steam with no problems. I bought the season pass from your website though or else I would have just tried steam. Also I am not taking focus away from the game at any point during the download attempt.

Jitto23 · 07/01/2012, 05:34 pm

Quote:

Originally Posted by AppleWorm

my issues have been that the game is VERRRRYYYY slow to start downloading then it trickles along for about an hour or so sometimes less then at 27% or 3% or 85% it will say internet connection lost it has been this way since friday no change just loses the connection at different percentages
also on the STEAM version of TWD episode 1 works but when I try to start ep 2 I get a black screen and nothing else I attempted on both sites TT and STEAM to uninstall reinstall deleted saved games then played through ep 1 hoping it would trigger a response to somehow get ep 2 to work but nothing has helped me I really love this game and I really want to play ep 2
PLEASE HELP!!!!!

Amen brother.... Same exact problem is faced from my side as well

blackvulcan3 · 07/01/2012, 05:42 pm

Hi Mike, thanks for the response. My download is swift until about 50% then its gets slower, for example, as I was bored during one of the many downloads I started timing each percentage move and 1-49% was between 7-10 seconds per percentage point moved but 51-68% where is stops, general takes upward of 30 seconds per percentage point movement.

JBelin · 07/01/2012, 09:48 pm

Quote:

Originally Posted by D1SC0NT1NU3D

I am attempting to download episode 2 on an iMac.
It is taking about twenty minutes and it gets to about 84% to 87% then I get the connection error. And like others, I know for a fact that it has nothing to do with my internet connection...I just downloaded Left 4 Dead 2 on steam with no problems. I bought the season pass from your website though or else I would have just tried steam. Also I am not taking focus away from the game at any point during the download attempt.

Exactly.

I'm sick of this game. I don't even want to play it anymore due to the horrible experience just acquiring it. Delays with no info, then released and i can't download because of some ridiculous in-house download system?

I want a full refund.

billclinton · 07/01/2012, 10:45 pm

As a MAC user, I am very frustrated. TTG has screwed up big time and if nothing happens within the next week, I must remind you that you can file a complaint even if you're not from the USA:

1) http://goldengate.bbb.org/consumers/

2) http://www.econsumer.gov/

zteffff · 07/02/2012, 04:56 am

Can you please just change the downloader so it resumes? Then we'd just have to restart it a few times and thats it, until you get a proper fix. Or send all the mac users an alternative download link by email?

Hurry up! I wanna play the game I payed for!

kgruscho · 07/02/2012, 06:28 am

I really do not want to start into pointless anger fits. I do want telltale to fix their distribution scheme as it does not work.

I can download the newest patch of the game super easy in about 25 minutes, but cannot download the 2nd episode in game past 30% (once), generally it quits by 9%. This wastes a lot of bandwidth, which I actually have to pay for. Especially given that it does not resume.

Moreover: Why can't this game download its content in the background? If I change away from the window, it often crashes.

Finally: Really, can you just create a patch file that I can download separately? straight http download of the game/episode is quick and painless, but episode 2 fails. you anyhow ask for my password, why can't you just release an installer with both episodes and let me use the login. It would be way way less frustrating, and actually take less of my time/bandwidth/money.

I've been trying to download every hour or so for three days without it working. I am shocked that there has been no official blog or response to this. I would feel way better if someone at least acknowledged and gave a timeline for a fix.

erikbertilsson · 07/02/2012, 10:10 am

For me it's always at 81% and takes about 20 min

JordyLicht · 07/02/2012, 10:43 am

Downloaded the update today and I'm now at the 4th try of installing... Still no luck. Mine stops downloading around 48% every time now.
This better get fixed soon, because we've been waiting long enough. Or I want a free Xbox360 version

Btw, I've got the same problem that when I go to windowed mode and let it download, the whole things crashes after some time. So I'm stuck with staring at the episodes screen and hoping everything goes right.

BitToTheFuture · 07/02/2012, 11:00 am

Quote:

Originally Posted by JordyLicht

Downloaded the update today and I'm now at the 4th try of installing... Still no luck. Mine stops downloading around 48% every time now.
This better get fixed soon, because we've been waiting long enough. Or I want a free Xbox360 version

Btw, I've got the same problem that when I go to windowed mode and let it download, the whole things crashes after some time. So I'm stuck with staring at the episodes screen and hoping everything goes right.

Sob... Mine stops at 60%.. someone fix this SERIOUS problem, please...

JordyLicht · 07/02/2012, 11:26 am

It's really annoying, but I won't give up on Telltale, because all the other games, Back To The Future, Jurassic Park, Sam & Max and Strong Bad all install and play perfectly on my Mac.
But then again, these were all direct downloads from the "My Games" site.

BitToTheFuture · 07/02/2012, 11:30 am

Quote:

Originally Posted by JordyLicht

It's really annoying, but I won't give up on Telltale, because all the other games, Back To The Future, Jurassic Park, Sam & Max and Strong Bad all install and play perfectly on my Mac.
But then again, these were all direct downloads from the "My Games" site.

"Law & Order: Legacies" uses the same method of integration of the episodes, and it always worked perfectly on Mac... there's must be something wrong, this time...

Kijoe · 07/02/2012, 02:12 pm

Quote:

Originally Posted by Mike

For any of you having download issues, is the game losing focus at any point during the download? Also, roughly how long is it taking before the download fails?

Downloading in full screen mode, so focus is not lost. Failure occurs after about an hour at around 80%.

In addition to not being able to download the episode (the 600mb update from your website downloaded in less than 5 min btw), old saves games have been lost / are not visible when choosing play for the first episode...

*Macfly77* · 07/02/2012, 04:23 pm

Quote:

Originally Posted by BitToTheFuture

"Law & Order: Legacies" uses the same method of integration of the episodes, and it always worked perfectly on Mac... there's must be something wrong, this time...

Actually, I had the same problem when I tried to install episodes 6 and 7 of Law & Order: Legacies on my Mac.
I tried the solution that I assumed had worked for me back then, but it made no difference in the case of The Walking Dead (actually, it did... now, it stops downloading around 26% instead of 44%!).

JBelin · 07/02/2012, 04:44 pm

No update?

I want a refund.

AppleWorm · 07/02/2012, 09:12 pm

Quote:

Originally Posted by Mike

For any of you having download issues, is the game losing focus at any point during the download? Also, roughly how long is it taking before the download fails?

Hi Mike here is the error I keep getting when the download disconnects don't know if this helps but.... I figure its better than nothing to go on...

Process: WalkingDead101 [794]
Path: /Applications/TheWalkingDead.app/Contents/MacOS/WalkingDead101
Identifier: com.telltalegames.WalkingDead101
Version: ??? (1.0.25)
Code Type: X86 (Native)
Parent Process: launchd [129]

Date/Time: 2012-07-03 01:05:04.640 -0400
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9

Interval Since Last Report: 397644 sec
Crashes Since Last Report: 35
Per-App Interval Since Last Report: 18726 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 8659ECA6-A097-46F1-AED3-4AFAE7150509

Crashed Thread: 1 Dispatch queue: com.apple.libdispatch-manager

Exception Type: EXC_CRASH (SIGBUS)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
objc[794]: garbage collection is OFF

Thread 0:: Dispatch queue: com.apple.main-thread
0 ??? 0x0409d3c8 0 + 67752904

Thread 1 Crashed:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9c9f890a kevent + 10
1 libdispatch.dylib 0x95a58e10 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x95a5785f _dispatch_mgr_thread + 53

Thread 2:
0 libsystem_kernel.dylib 0x9c9f8ef2 __sem_wait + 10
1 com.telltalegames.WalkingDead101 0x000affaf Semaphore::Wait() + 19
2 com.telltalegames.WalkingDead101 0x00357d57 JobManager_Async::_WorkThread(void*) + 45
3 com.telltalegames.WalkingDead101 0x000ad17c Thread::_ThreadEntry(void*) + 48
4 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
5 libsystem_c.dylib 0x970706de thread_start + 34

Thread 3:
0 libsystem_kernel.dylib 0x9c9f8ef2 __sem_wait + 10
1 com.telltalegames.WalkingDead101 0x000affaf Semaphore::Wait() + 19
2 com.telltalegames.WalkingDead101 0x00357d57 JobManager_Async::_WorkThread(void*) + 45
3 com.telltalegames.WalkingDead101 0x000ad17c Thread::_ThreadEntry(void*) + 48
4 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
5 libsystem_c.dylib 0x970706de thread_start + 34

Thread 4:
0 libsystem_kernel.dylib 0x9c9f8ef2 __sem_wait + 10
1 com.telltalegames.WalkingDead101 0x000affaf Semaphore::Wait() + 19
2 com.telltalegames.WalkingDead101 0x00357d57 JobManager_Async::_WorkThread(void*) + 45
3 com.telltalegames.WalkingDead101 0x000ad17c Thread::_ThreadEntry(void*) + 48
4 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
5 libsystem_c.dylib 0x970706de thread_start + 34

Thread 5:
0 libsystem_kernel.dylib 0x9c9f8ef2 __sem_wait + 10
1 com.telltalegames.WalkingDead101 0x000affaf Semaphore::Wait() + 19
2 com.telltalegames.WalkingDead101 0x00357d57 JobManager_Async::_WorkThread(void*) + 45
3 com.telltalegames.WalkingDead101 0x000ad17c Thread::_ThreadEntry(void*) + 48
4 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
5 libsystem_c.dylib 0x970706de thread_start + 34

Thread 6:: com.apple.audio.IOThread.client
0 libsystem_kernel.dylib 0x9c9f5c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9c9f51f6 mach_msg + 70
2 com.apple.audio.CoreAudio 0x9156a9fe HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned long, unsigned long, mach_msg_header_t*, unsigned int) + 122
3 com.apple.audio.CoreAudio 0x9156aa6a HALB_MachPort::SendSimpleMessageWithSimpleReply(un signed int, unsigned int, int, int&, unsigned int) + 60
4 com.apple.audio.CoreAudio 0x91562e5f HALC_ProxyIOContext::IOWorkLoop() + 1145
5 com.apple.audio.CoreAudio 0x91562926 HALC_ProxyIOContext::IOThreadEntry(void*) + 136
6 com.apple.audio.CoreAudio 0x91562898 __HALC_ProxyIOContext_block_invoke_6 + 20
7 com.apple.audio.CoreAudio 0x9156281d HALB_IOThread::Entry(void*) + 69
8 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
9 libsystem_c.dylib 0x970706de thread_start + 34

Thread 7:
0 libsystem_kernel.dylib 0x9c9f5d36 mach_wait_until + 10
1 libsystem_c.dylib 0x9701a439 nanosleep + 388
2 libsystem_c.dylib 0x97018cba usleep + 60
3 libfmodex.dylib 0x00da8ac2 0xda4000 + 19138
4 libfmodex.dylib 0x00e32427 FMOD::SystemI::createSoundInternal(char const*, unsigned int, unsigned int, unsigned int, FMOD_CREATESOUNDEXINFO*, FMOD::File**, bool, FMOD::SoundI**) + 26099
5 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
6 libsystem_c.dylib 0x970706de thread_start + 34

Thread 8:
0 libsystem_kernel.dylib 0x9c9f8ef2 __sem_wait + 10
1 com.telltalegames.WalkingDead101 0x000affaf Semaphore::Wait() + 19
2 com.telltalegames.WalkingDead101 0x003bb965 ThreadPool_Default::WorkerThreadProc(void*) + 115
3 com.telltalegames.WalkingDead101 0x000ad17c Thread::_ThreadEntry(void*) + 48
4 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
5 libsystem_c.dylib 0x970706de thread_start + 34

Thread 9:
0 libsystem_kernel.dylib 0x9c9f5c5e semaphore_wait_trap + 10
1 libfmodex.dylib 0x00da86e0 0xda4000 + 18144
2 libfmodex.dylib 0x00e323ee FMOD::SystemI::createSoundInternal(char const*, unsigned int, unsigned int, unsigned int, FMOD_CREATESOUNDEXINFO*, FMOD::File**, bool, FMOD::SoundI**) + 26042
3 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
4 libsystem_c.dylib 0x970706de thread_start + 34

Thread 10:
0 libsystem_kernel.dylib 0x9c9f5d36 mach_wait_until + 10
1 libsystem_c.dylib 0x9701a439 nanosleep + 388
2 libsystem_c.dylib 0x97018cba usleep + 60
3 libfmodex.dylib 0x00da8ac2 0xda4000 + 19138
4 libfmodex.dylib 0x00e32427 FMOD::SystemI::createSoundInternal(char const*, unsigned int, unsigned int, unsigned int, FMOD_CREATESOUNDEXINFO*, FMOD::File**, bool, FMOD::SoundI**) + 26099
5 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
6 libsystem_c.dylib 0x970706de thread_start + 34

Thread 11:
0 libsystem_kernel.dylib 0x9c9f802e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9706eccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x970706fe start_wqthread + 30

Thread 12:
0 libsystem_kernel.dylib 0x9c9f802e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9706eccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x970706fe start_wqthread + 30

Thread 13:

Thread 1 crashed with X86 Thread State (32-bit):
eax: 0x00000004 ebx: 0xac641c00 ecx: 0xb00805dc edx: 0x9c9f890a
edi: 0xb0080720 esi: 0x95a58a58 ebp: 0xb0080738 esp: 0xb00805dc
ss: 0x00000023 efl: 0x00000247 eip: 0x9c9f890a cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x02edf000
Logical CPU: 0

Binary Images:
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D1SC0NT1NU3D · 07/02/2012, 09:36 pm

Quote:

Originally Posted by JBelin

No update?

I want a refund.

I agree this is crap. I even re-downloaded my steam version and it came with episode 2. Guess what....the steam version didn't work either.
I can't believe that there is no official word. I work for a company that sells, I'll just call them products (don't want to evolve the name). Yesterday, a customer service rep at my company forwarded me an email from an angry customer. There product didn't contain the instructions. I beat myself up over the fact that we had ONE dissatisfied customer. And I FedEx'd the instructions to him as well as emailed a PDF version with our apologies. STEP IT UP TELL TALE!

JordyLicht · 07/02/2012, 11:57 pm

Well a new day here in The Netherlands...
Just tried to download episode 2 again (6th try), but still no luck. It now crashed at the 80/81% just like you guys.
It's the same "connection lost" error, which is BS, because I'm downloading from the office where everyone is working on the same connection.

Are Mac users going to have to wait for another week or so until they can continue with the game? I see people complaining about refunds and I don't want to do that. I just want to be able to download and play the game, but if this is going to take another couple of weeks I´ll be really disappointed in Telltale Games. Their games, support and overall connection to their fanbase have never let me down like this before.

BitToTheFuture · 07/03/2012, 03:45 am

Quote:

Are Mac users going to have to wait for another week or so until they can continue with the game? I see people complaining about refunds and I don't want to do that. I just want to be able to download and play the game, but if this is going to take another couple of weeks I´ll be really disappointed in Telltale Games. Their games, support and overall connection to their fanbase have never let me down like this before.

Great post!

JBelin · 07/03/2012, 04:37 am

Quote:

Originally Posted by D1SC0NT1NU3D

I agree this is crap. I even re-downloaded my steam version and it came with episode 2. Guess what....the steam version didn't work either.
I can't believe that there is no official word. I work for a company that sells, I'll just call them products (don't want to evolve the name). Yesterday, a customer service rep at my company forwarded me an email from an angry customer. There product didn't contain the instructions. I beat myself up over the fact that we had ONE dissatisfied customer. And I FedEx'd the instructions to him as well as emailed a PDF version with our apologies. STEP IT UP TELL TALE!

Exactly! It just shows they take no pride in their products or customer satisfaction.

Totally fed up with it. I don't even WANT to play the game anymore. Zero interest in it if this is going to be a monthly problem. I just want my money back.

07/01/2012, 05:07 pm	#41
D1SC0NT1NU3D Junior Member Join Date: Jul 2012 Posts: 5	I am attempting to download episode 2 on an iMac. It is taking about twenty minutes and it gets to about 84% to 87% then I get the connection error. And like others, I know for a fact that it has nothing to do with my internet connection...I just downloaded Left 4 Dead 2 on steam with no problems. I bought the season pass from your website though or else I would have just tried steam. Also I am not taking focus away from the game at any point during the download attempt. Last edited by D1SC0NT1NU3D; 07/01/2012 at 05:08 pm. Reason: Left something out.

07/02/2012, 04:56 am	#46
zteffff Junior Member Join Date: Jul 2012 Posts: 2	Same problem here Can you please just change the downloader so it resumes? Then we'd just have to restart it a few times and thats it, until you get a proper fix. Or send all the mac users an alternative download link by email? Hurry up! I wanna play the game I payed for!

07/02/2012, 06:28 am	#47
kgruscho Junior Member Join Date: Jul 2012 Posts: 15	Still cannot download I really do not want to start into pointless anger fits. I do want telltale to fix their distribution scheme as it does not work. I can download the newest patch of the game super easy in about 25 minutes, but cannot download the 2nd episode in game past 30% (once), generally it quits by 9%. This wastes a lot of bandwidth, which I actually have to pay for. Especially given that it does not resume. Moreover: Why can't this game download its content in the background? If I change away from the window, it often crashes. Finally: Really, can you just create a patch file that I can download separately? straight http download of the game/episode is quick and painless, but episode 2 fails. you anyhow ask for my password, why can't you just release an installer with both episodes and let me use the login. It would be way way less frustrating, and actually take less of my time/bandwidth/money. I've been trying to download every hour or so for three days without it working. I am shocked that there has been no official blog or response to this. I would feel way better if someone at least acknowledged and gave a timeline for a fix.

07/02/2012, 10:43 am	#49
JordyLicht You said member... Join Date: Dec 2010 Location: Amsterdam, The Netherlands Posts: 429	Downloaded the update today and I'm now at the 4th try of installing... Still no luck. Mine stops downloading around 48% every time now. This better get fixed soon, because we've been waiting long enough. Or I want a free Xbox360 version Btw, I've got the same problem that when I go to windowed mode and let it download, the whole things crashes after some time. So I'm stuck with staring at the episodes screen and hoping everything goes right. Last edited by JordyLicht; 07/02/2012 at 10:45 am. Reason: Forgot to mention something.

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07/01/2012, 05:42 pm	#43
blackvulcan3 Gold Member Join Date: Jun 2012 Posts: 94	Hi Mike, thanks for the response. My download is swift until about 50% then its gets slower, for example, as I was bored during one of the many downloads I started timing each percentage move and 1-49% was between 7-10 seconds per percentage point moved but 51-68% where is stops, general takes upward of 30 seconds per percentage point movement.

07/01/2012, 10:45 pm	#45
billclinton Junior Member Join Date: Jun 2012 Posts: 20	As a MAC user, I am very frustrated. TTG has screwed up big time and if nothing happens within the next week, I must remind you that you can file a complaint even if you're not from the USA: 1) http://goldengate.bbb.org/consumers/ 2) http://www.econsumer.gov/

07/02/2012, 10:10 am	#48
erikbertilsson Junior Member Join Date: Jun 2012 Location: Sweden Posts: 24	For me it's always at 81% and takes about 20 min

07/02/2012, 11:26 am	#51
JordyLicht You said member... Join Date: Dec 2010 Location: Amsterdam, The Netherlands Posts: 429	It's really annoying, but I won't give up on Telltale, because all the other games, Back To The Future, Jurassic Park, Sam & Max and Strong Bad all install and play perfectly on my Mac. But then again, these were all direct downloads from the "My Games" site.

07/02/2012, 04:44 pm	#55
JBelin Member Join Date: Apr 2012 Posts: 62	No update? I want a refund.

07/02/2012, 11:57 pm	#58
JordyLicht You said member... Join Date: Dec 2010 Location: Amsterdam, The Netherlands Posts: 429	Well a new day here in The Netherlands... Just tried to download episode 2 again (6th try), but still no luck. It now crashed at the 80/81% just like you guys. It's the same "connection lost" error, which is BS, because I'm downloading from the office where everyone is working on the same connection. Are Mac users going to have to wait for another week or so until they can continue with the game? I see people complaining about refunds and I don't want to do that. I just want to be able to download and play the game, but if this is going to take another couple of weeks I´ll be really disappointed in Telltale Games. Their games, support and overall connection to their fanbase have never let me down like this before.

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