TWD: Could not Initialize Direct3d

[Saphire]

Hey,

I've been looking all over the forums and haven't been able to find a solution that fixes my problems. So far I have:
Updated my video drivers
Updated to new Realtek HD Drivers
Checked my DirectX version

And all of it seems up to date and I'm still getting these problems. When I try to boot the game (through steam) the screen goes black then the game enters a window and immediately goes white concealing an error that says the game could not initialize the direct 3d. Attached is a text file with my dxdiag run. I first encountered this problem when I was playing with the resolutions in game when it caused a CTD and then the problem persisted.

Any help is much appreciated! Thanks

[DjNDB]

Okay, that sounds like the game saved settings that don't work.
These are stored in the prefs.prop, but if you just delete it, you won't have access to your savegames anymore.
The Siezemore fix should reset your settings and restore access to your savegames at once.
Make sure you make a backup copy of
%USERPROFILE%\Documents\Telltale Games\The Walking Dead
before, just in case.

[Saphire]

Thanks for the reply, however even after I remove the folder I'm still getting the same CTD and blank screen.

[DjNDB]

Is there another prefs.prop in your
Steam\SteamApps\common\the walking dead\Pack\default\
folder?
Some people seem to have that. If so, move it so the game doesn't find it.

If that doesn't help either, keep the backup you made earlier, and try completely uninstalling and reinstalling the game.

[Saphire]

Originally Posted by DjNDB

Is there another prefs.prop in your
Steam\SteamApps\common\the walking dead\Pack\default\
folder?
Some people seem to have that. If so, move it so the game doesn't find it.

That did the trick , thanks for your help!!

[DjNDB]

That's awesome. You're welcome. If your save games are missing now, you can use the fix from above.

[jack1234]

hey i have this same problem except not only does it say "could not initialize the direct 3d" it also has a little window after that which says "unfortunately this error cannot be recovered"
i have tried a lot
installing direct3d again, installing the game again, running as admin, changing compatibility mode, checking for updates on my drivers none of it has worked

one thing i've noticed is when i search the steam/steamapps/common/the walking dead\Pack\default there IS NO prefs.prop file in there i dunno whether that makes a difference,

can anyone help me? am i well n truly fuccked when it comes to playin walkin dead? D:

[DjNDB]

Originally Posted by jack1234

hey i have this same problem except not only does it say "could not initialize the direct 3d" it also has a little window after that which says "unfortunately this error cannot be recovered"

Did the earlier episodes work, or are you just starting?

[rg4liff]

Originally Posted by jack1234

hey i have this same problem except not only does it say "could not initialize the direct 3d" it also has a little window after that which says "unfortunately this error cannot be recovered"
i have tried a lot
installing direct3d again, installing the game again, running as admin, changing compatibility mode, checking for updates on my drivers none of it has worked

one thing i've noticed is when i search the steam/steamapps/common/the walking dead\Pack\default there IS NO prefs.prop file in there i dunno whether that makes a difference,

can anyone help me? am i well n truly fuccked when it comes to playin walkin dead? D:

I am having the same exact problem. I have done everything also, and still cannot get it to work. I was able to play through the first 2 episodes and as soon as the third was downloaded I was unable to play it. please help me i really love this game and would like to play it to the end

[jack1234]

the earlier episodes worked fine, then when i tried to play the third it just wouldnt load full stop, i tried the "run adminstrator" thing n once it did that thats when the direct3d error occured, thanks for your help! i feel very defeated lol

[DjNDB]

I don't know if there is a way that won't delete the savegames, so let's be careful.
The easiest way to debug this is by creating a new windows user profile. If it works there, it's something in the games settings file or registry.

Alternatively you can make a backup of
%USERPROFILE%\Documents\Telltale Games\The Walking Dead
and then delete the prefs.prop. That file contains information about your savegames though, so if it works then, you can try the fix mentioned above to restore your savegames.

[jack1234]

when i go to Steam\SteamApps\common\the walking dead\Pack\default\ there is no prefs.prop file it doesnt exist i dunno whether that means anything,

at this point i dont care about my saved game anymore i'll play quite happily with randomized settings

gunna try creating a new windows profile now see if that works startin to think there may be somethin wrong with my graphics card cept other games work ok which is weird..

[jack1234]

tried playin it on a new windows profile n still doesnt work ;/

[DjNDB]

Originally Posted by jack1234

tried playin it on a new windows profile n still doesnt work ;/

Have you tried these steps from the support FAQ?

If that's not it, please post your Dxdiag info:
dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.

[jack1234]

i have checked the 32 bit colour thing and dont use double monitors, pretty sure the graphics card meets the requirements since i could play it before however i did take the card out and put it back in before i tried to play TWD again, i dunno if it could be damaged but when i checked for updates it said it was working fine, anyway heres my dxiag info thanks so much for your help

[jack1234]

------------------
System Information
------------------
Time of this report: 10/11/2012, 17:38:36
Machine name: JACKDEAKIN-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.120830-0334)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire 5542
BIOS: Ver 1.00PARTTBL]
Processor: AMD Athlon(tm) II Dual-Core M320 (2 CPUs), ~2.1GHz
Memory: 4096MB RAM
Available OS Memory: 3838MB RAM
Page File: 2825MB used, 4849MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD M880G with ATI Mobility Radeon HD 4200
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9712)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9712&SUBSYS_02931025&REV_00
Display Memory: 1916 MB
Dedicated Memory: 253 MB
Shared Memory: 1663 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC4141
Native Mode: 1366 x 768(p) (59.998Hz)
Output Type: Internal
Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumd va,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0010.0678 (English)
Driver Version: 8.634.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/30/2009 07:43:14, 4059648 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D452-11CF-3371-9922A1C2C535}
Vendor ID: 0x1002
Device ID: 0x9712
SubSys ID: 0x02931025
Revision ID: 0x0000
Driver Strong Name: oem3.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS880M:8.634 .0.0ci\ven_1002&dev_9712&subsys_02931025
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250293& REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5911 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/6/2009 02:46:38, 1974944 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250293& REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5911 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/6/2009 02:46:38, 1974944 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5911 (English)
Driver Attributes: Final Retail
Date and Size: 8/6/2009 02:46:38, 1974944 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub
|
+-+ USB Input Device
| | Vendor/Product ID: 0x192F, 0x0916
| | Location: Port_#0001.Hub_#0004
| | Matching Device ID: generic_hid_device
| | Service: HidUsb
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x192F, 0x0916
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Launch Manager
| Matching Device ID: *pnp0303
| Upper Filters: DKbFltr
| Service: i8042prt
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Alps Pointing-device
| Matching Device ID: *pnp0f13
| Upper Filters: ApfiltrService
| Service: i8042prt
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 157.0 GB
Total Space: 293.1 GB
File System: NTFS
Model: Hitachi HTS545032B9A300 SATA Disk Device

Drive: D:
Model: HL-DT-ST DVDRAM GT31N SATA CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

--------------
System Devices
--------------
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&241 1E6FE&1&C4
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_02931025&REV_00\3&241 1E6FE&1&99
Driver: n/a

Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&241 1E6FE&1&A4
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&241 1E6FE&1&C3
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_02931025&REV_00\3&241 1E6FE&1&91
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_02931025&REV_00\3&241 1E6FE&1&A2
Driver: n/a

Name: Atheros AR5B93 Wireless Network Adapter
Device ID: PCI\VEN_168C&DEV_002A&SUBSYS_E01F105B&REV_01\4&25C DB67A&0&0030
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&241 1E6FE&1&C2
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_02931025&REV_00\3&241 1E6FE&1&98
Driver: n/a

Name: Broadcom NetLink (TM) Gigabit Ethernet
Device ID: PCI\VEN_14E4&DEV_1698&SUBSYS_02071025&REV_10\00262 DFFFE9AA19B00
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&241 1E6FE&1&C1
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_02931025&REV_00\3&241 1E6FE&1&90
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1025&DEV_9602&SUBSYS_02931025&REV_00\3&241 1E6FE&1&08
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&241 1E6FE&1&C0
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_02931025&REV_00\3&241 1E6FE&1&9A
Driver: n/a

Name: PCI Express standard Root Port
Device ID: PCI\VEN_1022&DEV_9606&SUBSYS_02931025&REV_00\3&241 1E6FE&1&30
Driver: n/a

Name: AMD M880G with ATI Mobility Radeon HD 4200
Device ID: PCI\VEN_1002&DEV_9712&SUBSYS_02931025&REV_00\4&30A 4CA47&0&2808
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_02931025&REV_00\3&241 1E6FE&1&92
Driver: n/a

Name: PCI Express standard Root Port
Device ID: PCI\VEN_1022&DEV_9604&SUBSYS_02931025&REV_00\3&241 1E6FE&1&20
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_970F&SUBSYS_02931025&REV_00\4&30A 4CA47&0&2908
Driver: n/a

Name: AMD SATA Controller
Device ID: PCI\VEN_1002&DEV_4391&SUBSYS_02931025&REV_00\3&241 1E6FE&1&88
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_9601&SUBSYS_02931025&REV_00\3&241 1E6FE&1&00
Driver: n/a

Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_02931025&REV_00\3&241 1E6FE&1&A3
Driver: n/a

Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_02931025&REV_3C\3&241 1E6FE&1&A0
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16597
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.030 8
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0 308
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.03 08
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3555.030 8
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.030 8
RealPlayer Video Filter,0x00200000,1,1,rdsf3260.dll,12.00.0001.0647
CyberLink TimeStretch Filter(HomeNetwork),0x00200000,1,1,clauts.ax,1.00. 0000.5423
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.1690 5
CyberLink DVD Navigator (PLAYMV),0x00200000,0,3,CLNavX.ax,8.00.0004.3309
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.1638 5
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16905
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16905
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7 600.16724
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0 000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600. 16724
CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.03.0000.3011
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.1 6905
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16905
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
SlideShow,0x00200000,0,1,SlideShow.ax,
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.1672 4
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.1672 4
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16 385
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16905
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16905
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16905
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16 385
CL_EVRWindow,0x00200000,0,0,CLEvr.dll,1.00.0000.17 17
CyberLink WMV/WMA Demultiplexer,0x00600000,1,2,CLWMFDemux.ax,1.00.00 00.3201
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16905
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16905
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16724
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16905
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16905
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16905
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.030 8
CyberLink Tzan Filter (PLAYMV),0x00200000,1,1,CLTzan.ax,3.05.0000.2021
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
CyberLink Video/SP Decoder (PLAYMV),0x00200000,2,3,CLVsd.ax,8.04.0000.0901
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.1638 5
CyberLink Audio Effect (PLAYMV),0x00200000,1,1,CLAudFx.ax,6.00.0000.6525
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16905
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16905
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16905
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16 385
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
CyberLink Audio Decoder (PLAYMV),0x00200800,1,1,Claud.ax,6.03.0000.2128
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600 .16724
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
RealPlayer Transcode Filter,0x00600000,0,0,rdsf3260.dll,12.00.0001.0647
CyberLink Push-Mode CLStream (cURL),0x00200000,0,1,CLStream(MultiLib).ax,1.01.0 000.4916
CyberLink Demultiplexer(Scramble),0x00200000,1,0,CLDemuxer.a x,1.00.0000.6124
CyberLink Push-Mode CLStream,0x00200000,0,1,CLStream(PushMode).ax,1.01 .0000.5603
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.1 6385
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16867
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.1638 5
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.760 0.16724
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16905
RealPlayer Audio Filter,0x00200000,1,1,rdsf3260.dll,12.00.0001.0647
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.1 6905
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16905
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16905
Cyberlink Streamming Filter,0x00200000,0,1,CLStream.ax,1.01.0000.5307
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0 000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600 .16724
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16905
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16905
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16905
CyberLink SAC Video Decoder,0x00200000,2,3,CLVSD.ax,8.04.0000.0223
CyberLink Audio Decoder,0x00200000,1,1,CLAud61.ax,6.03.0000.1029
CyberLink Line21 Decoder (PLAYMV),0x00200000,0,2,CLLine21.ax,4.00.0000.9818
CyberLink Audio Spectrum Analyzer (HomeNetwork),0x00200000,1,1,CLAudSpa.ax,1.00.0000 .0924
CyberLink TimeStretch Filter (PLAYMV),0x00200000,1,1,clauts.ax,1.00.0000.7907
Cyberlink SubTitle (PMV),0x00200000,1,1,CLSubTitle.ax,1.00.0000.6016
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16867
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16905

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.1638 5

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.169 05
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16905
PCM,0x00200000,1,1,quartz.dll,6.06.7600.16905
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16905
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16905
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7600.16905
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16905
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16905
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16905

Audio Capture Sources:
Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7600.16385

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16 724
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16 724
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16 724

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16905
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16905

WDM Streaming Capture Devices:
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,
Video WebCam,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

WDM Streaming Rendering Devices:
ATI HD Audio rear output,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16867
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16867
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16867
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16867
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16867

Video Capture Sources:
Video WebCam,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16867
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16867

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16899
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16899
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16899
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16899

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.1638 5

Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7600.16905
CyberLink Audio Renderer (PLAYMV),0x00200000,1,0,cladr.ax,7.00.0000.2111
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16905
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16905
DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16905
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16905
Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7600.16905

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

[DjNDB]

Originally Posted by jack1234

i have checked the 32 bit colour thing and dont use double monitors, pretty sure the graphics card meets the requirements since i could play it before however i did take the card out and put it back in before i tried to play TWD again, i dunno if it could be damaged but when i checked for updates it said it was working fine, anyway heres my dxiag info thanks so much for your help

According to your dxdiag it is a notebook. Your notebook has a removable graphics card?

Sadly i don't have any reasonable ideas what could help. We already ruled out wrong settings by trying the new windows user account, and since it worked before nothing seems to make much sense.

Some random things you could try though:
- Trying a clean boot (see below)
- Updating your graphics driver and audio driver
- Running windows update (You don't have SP1 installed, so other updates might be missing)

Booting clean in Windows Vista / 7:
1. Click Start --> Type msconfig --> Press Enter
2. On the General tab, choose Selective Startup
3. Uncheck Load Startup Items
4. Select the Services tab
5. Check Hide all Microsoft services
6. Click Disable all
7. If running the game on Steam, re-check the "Steam Client Service"
8. Click on OK
9. Click Restart.
10. After reboot, run the game to see if it works.

After performing the necessary steps, restore your settings by doing the following:

1. Click Start --> Type msconfig --> Press Enter
2. On the General tab, choose Normal Startup
3. Click Ok
4. Click Yes, when asked to restart your computer

[jack1234]

pretty sure my graphics card is removable as i took out this card thing out before TWD had stopped working and put it back in (it was a mistake when i took it out)
tried the "boot clean in windows" solution and it still didnt work,

when i run a windows update it gives me an error saying a system error prevented a service pack from installing n the "check for system update readiness" thing doesnt work either :/

i'm guessing it just will never work on my laptop but thank you very much for putting the time and effort into helping me