Telltale Games

UpsetFan#1 · 07/02/2012, 05:53 pm

Hey Guys,

I am running The Walking Dead video game on a Mac and am having a hard time downloading the second episode. It keeps saying my internet is cutting out, even though I know that my internet is working fine. When it "cuts out", it starts me back at 1%….

What should I do?

contact TTG?

jakob.washburn · 07/02/2012, 06:36 pm

Im having the same freaking problem! Im so peeved, I pre-ordered the series and cannot play epi 2 because of this. I have a mac too it does the same thing. Ive tried uninstalling and reinstalling the program, tried it on a different mac, downloading wired and wirelessly... Im at a loss. No Idea.

UpsetFan#1 · 07/02/2012, 06:54 pm

I emailed the support email for TTG, but judging by their communication skills with the delay, I don't expect great support service.

jewnasss · 07/02/2012, 08:45 pm

I have the same problem, the download works fine until 81% when I get the same message about my internet connection not working properly.

GoldorakGo · 07/03/2012, 08:49 am

I exactly have the same problem, connection gets down at 81% completion ... I cannot not wait playing the second season, help !!!!!

holyredbeard · 07/03/2012, 11:19 am

Same here and it's annoying! I have tried on different internet connection but it stops all the time! PLEASE DO SOMETHING ABOUT IT! We have payed for the game ffs!

gregorvega · 07/04/2012, 02:54 am

I get exactly the same error message at 81% time after time. Also on OS X.

jimblobb · 07/04/2012, 03:25 pm

I have exactly the same issue. Internet connection disconnects, when I'm clearly still online. I bought the full game on Mac before release and I can't download episode 2.

And the fact that I'm playing on a Macbook Air is also annoying as the fans are blowing hard while I'm downloading. This solution for getting future episodes is very bad indeed.

holyredbeard · 07/05/2012, 02:00 am

No it is time to help us here! SERVICE PLEASE?!

jewnasss · 07/05/2012, 07:09 am

Is it possible to contact support? Can someone try and contact TTG and have them respond in this thread?

dTMSr · 07/05/2012, 09:33 am

I've got the same issue on my PC. I've been trying to download since Saturday and I'm finally up to 48%. At first it would get up to 2% and then fail, dropping back to 1%. After more or less constantly trying to download, I got up to 15%, 32% and finally 48%, with many, many many failed attempts that didn't progress at all.

I have a slow connection, but I can stream from YouTube and download other files without any issues.

Nystrand · 07/05/2012, 11:02 am

Hell, I have this same problem with the PS3 version of the download-Too many times it wouldn't even let me start downloading in the first place after I had just purchased it about 20 minutes ago, so I'd shut off my PS3 or disable my wireless connection (Sony's recommendation) and try again... Same thing happens. Another problem is after waiting for a while on the download screen, it would actually start, but then when I'd go to check the download status, it would just stop at 2% (18 mb). I'd like to know why people across all platforms are having the same problems?! Shouldn't this have been thoroughly tested on all platforms many times before release?

Maybe I'm a foolish mortal who's tiny brain cannot fully grasp the concept of logical thought... This is not the case, so I'm here to point the finger at Telltale's staff *Point* and say WTF?!?!?!

Nystrand · 07/05/2012, 11:05 am

Hell, I have this same problem with the PS3 version of the download-Too many times it wouldn't even let me start downloading in the first place after I had just purchased it about 20 minutes ago, so I'd shut off my PS3 or disable my wireless connection (Sony's recommendation) and try again... Same thing happens. Another problem is after waiting for a while on the download screen, it would actually start, but then when I'd go to check the download status, it would just stop at 2% (18 mb). I'd like to know why people across all platforms are having the same problems?! Shouldn't this have been thoroughly tested on all platforms many times before release?

Maybe I'm a foolish mortal who's tiny brain cannot fully grasp the concept of logical thought... This is not the case, so I'm here to point the finger at Telltale's staff *Point* and say WTF?!?!?!

Nystrand · 07/05/2012, 11:07 am

I'm on a PS3. Have no idea why it posted the first one without even letting me know it had posted successfully... Sorry for a duplicate post.

Nystrand · 07/05/2012, 11:10 am

Ok, so it's at 69% at the time of this post, so far so good... I just hope it finishes and I don't have any of the gameplay issues everyone else has been talking about...

teatime007 · 07/05/2012, 01:44 pm

Same problem, keeps stopping at 73%.

TElltale, please sort this out, I paid for this game?

anonymous man · 07/05/2012, 01:53 pm

SO UPSET!!! Same problem with downloading episode 2!!! 81% and that's it but last time it shows me a finger by saying "quite unexpectedly"!!! What the HELL is wrong with your App guys!!! Almost 30 paid for NOTHING!!! Better to download it from torrent for FREE and play without any headache! Telltale Games DO SOMETHING!!!! Maybe Steam copy works better? Any thoughts?

geoff151 · 07/05/2012, 04:55 pm

I'm having the same issues. Mac OSX. get to anywhere from 2% to 30% downloaded and it cuts out saying i lost my connection. Fix it up TTG. This is garbage.

dTMSr · 07/05/2012, 11:13 pm

Quote:

Originally Posted by anonymous man

Maybe Steam copy works better? Any thoughts?

Good question anonymous, I never have a problem downloading anything via Steam. Telltale, how about providing Steam passes for those of us who are experiencing the problem?

teatime007 · 07/06/2012, 03:53 am

So I am wasting bandwidth and time trying to repeatedly download a game that I paid for yet I can't access.

Telltale, are you going to do anything? Can't we just download the exe from the website or something because your current solution is broken.

07/02/2012, 06:54 pm	#3
UpsetFan#1 Junior Member Join Date: Jun 2012 Posts: 8	Support I emailed the support email for TTG, but judging by their communication skills with the delay, I don't expect great support service.

07/05/2012, 11:05 am	#13
Nystrand Rabid Gamer Join Date: Jul 2012 Location: New Jersey Posts: 4	PS3 Ep. 2 Download Problems Hell, I have this same problem with the PS3 version of the download-Too many times it wouldn't even let me start downloading in the first place after I had just purchased it about 20 minutes ago, so I'd shut off my PS3 or disable my wireless connection (Sony's recommendation) and try again... Same thing happens. Another problem is after waiting for a while on the download screen, it would actually start, but then when I'd go to check the download status, it would just stop at 2% (18 mb). I'd like to know why people across all platforms are having the same problems?! Shouldn't this have been thoroughly tested on all platforms many times before release? Maybe I'm a foolish mortal who's tiny brain cannot fully grasp the concept of logical thought... This is not the case, so I'm here to point the finger at Telltale's staff Point and say WTF?!?!?!

07/05/2012, 04:55 pm	#18
geoff151 Junior Member Join Date: Jul 2012 Posts: 1	Arrggh! I'm having the same issues. Mac OSX. get to anywhere from 2% to 30% downloaded and it cuts out saying i lost my connection. Fix it up TTG. This is garbage.

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07/02/2012, 05:53 pm	#1
UpsetFan#1 Junior Member Join Date: Jun 2012 Posts: 8	TWD: Ep. 2 - download keeps stopping Hey Guys, I am running The Walking Dead video game on a Mac and am having a hard time downloading the second episode. It keeps saying my internet is cutting out, even though I know that my internet is working fine. When it "cuts out", it starts me back at 1%…. What should I do? contact TTG?

07/02/2012, 06:36 pm	#2
jakob.washburn Junior Member Join Date: Apr 2012 Posts: 6	Im having the same freaking problem! Im so peeved, I pre-ordered the series and cannot play epi 2 because of this. I have a mac too it does the same thing. Ive tried uninstalling and reinstalling the program, tried it on a different mac, downloading wired and wirelessly... Im at a loss. No Idea.

07/02/2012, 08:45 pm	#4
jewnasss Junior Member Join Date: Jul 2012 Posts: 4	I have the same problem, the download works fine until 81% when I get the same message about my internet connection not working properly.

07/03/2012, 08:49 am	#5
GoldorakGo Junior Member Join Date: Jul 2012 Posts: 1	I exactly have the same problem, connection gets down at 81% completion ... I cannot not wait playing the second season, help !!!!!

07/03/2012, 11:19 am	#6
holyredbeard Junior Member Join Date: Jul 2012 Posts: 6	Same here and it's annoying! I have tried on different internet connection but it stops all the time! PLEASE DO SOMETHING ABOUT IT! We have payed for the game ffs!

07/04/2012, 02:54 am	#7
gregorvega Junior Member Join Date: Jul 2012 Posts: 1	I get exactly the same error message at 81% time after time. Also on OS X.

07/04/2012, 03:25 pm	#8
jimblobb Junior Member Join Date: Jul 2012 Posts: 3	I have exactly the same issue. Internet connection disconnects, when I'm clearly still online. I bought the full game on Mac before release and I can't download episode 2. And the fact that I'm playing on a Macbook Air is also annoying as the fans are blowing hard while I'm downloading. This solution for getting future episodes is very bad indeed.

07/05/2012, 02:00 am	#9
holyredbeard Junior Member Join Date: Jul 2012 Posts: 6	No it is time to help us here! SERVICE PLEASE?!

07/05/2012, 07:09 am	#10
jewnasss Junior Member Join Date: Jul 2012 Posts: 4	Is it possible to contact support? Can someone try and contact TTG and have them respond in this thread?

07/05/2012, 09:33 am	#11
dTMSr Junior Member Join Date: Sep 2008 Posts: 10	I've got the same issue on my PC. I've been trying to download since Saturday and I'm finally up to 48%. At first it would get up to 2% and then fail, dropping back to 1%. After more or less constantly trying to download, I got up to 15%, 32% and finally 48%, with many, many many failed attempts that didn't progress at all. I have a slow connection, but I can stream from YouTube and download other files without any issues.

07/05/2012, 11:02 am	#12
Nystrand Rabid Gamer Join Date: Jul 2012 Location: New Jersey Posts: 4	Hell, I have this same problem with the PS3 version of the download-Too many times it wouldn't even let me start downloading in the first place after I had just purchased it about 20 minutes ago, so I'd shut off my PS3 or disable my wireless connection (Sony's recommendation) and try again... Same thing happens. Another problem is after waiting for a while on the download screen, it would actually start, but then when I'd go to check the download status, it would just stop at 2% (18 mb). I'd like to know why people across all platforms are having the same problems?! Shouldn't this have been thoroughly tested on all platforms many times before release? Maybe I'm a foolish mortal who's tiny brain cannot fully grasp the concept of logical thought... This is not the case, so I'm here to point the finger at Telltale's staff Point and say WTF?!?!?!

07/05/2012, 11:07 am	#14
Nystrand Rabid Gamer Join Date: Jul 2012 Location: New Jersey Posts: 4	I'm on a PS3. Have no idea why it posted the first one without even letting me know it had posted successfully... Sorry for a duplicate post.

07/05/2012, 11:10 am	#15
Nystrand Rabid Gamer Join Date: Jul 2012 Location: New Jersey Posts: 4	Ok, so it's at 69% at the time of this post, so far so good... I just hope it finishes and I don't have any of the gameplay issues everyone else has been talking about...

07/05/2012, 01:44 pm	#16
teatime007 Junior Member Join Date: Jul 2009 Posts: 18	Same problem, keeps stopping at 73%. TElltale, please sort this out, I paid for this game?

07/05/2012, 01:53 pm	#17
anonymous man Junior Member Join Date: Jul 2012 Posts: 3	SO UPSET!!! Same problem with downloading episode 2!!! 81% and that's it but last time it shows me a finger by saying "quite unexpectedly"!!! What the HELL is wrong with your App guys!!! Almost 30 paid for NOTHING!!! Better to download it from torrent for FREE and play without any headache! Telltale Games DO SOMETHING!!!! Maybe Steam copy works better? Any thoughts?

07/06/2012, 03:53 am	#20
teatime007 Junior Member Join Date: Jul 2009 Posts: 18	So I am wasting bandwidth and time trying to repeatedly download a game that I paid for yet I can't access. Telltale, are you going to do anything? Can't we just download the exe from the website or something because your current solution is broken.