Telltale Games

jimblobb · 07/06/2012, 07:04 am

I've emailed support today. I'll let you know if i get a reply.

James

killercow28 · 07/06/2012, 07:36 am

Also emailed support. I think we can all hold on the emails-they probably know that there is an issue. Now whether they fix it is a matter of their own corporate ethics.

anonymous man · 07/06/2012, 09:14 am

Any ideas how to get money back??? Coz I get another copy from STEAM and it works just fine and it's 10usd cheaper!!!

abclex · 07/06/2012, 09:41 am

Same problem here on OS X. :(

My internet connection is fine, never had any problems. But the download of Ep2 always stops at about ~27%.

Why can't we simply download a new Episode using a web browser like it was with MI and Back to the Future.

Siterath · 07/06/2012, 10:45 am

Same problem here and I'm running Windows

UpsetFan#1 · 07/06/2012, 04:31 pm

It has been a week and still no response from the support over at Tell Tale Games. This company sucks. I am probably going to try and get a refund if this doesn't get resolved soon.

dreaminglady86 · 07/07/2012, 11:52 am

I am having the same problem

blackvulcan3 · 07/10/2012, 02:00 am

Hey all, plenty of others having this problem with threads in the support section.

http://www.telltalegames.com/forums/...t=30725&page=6

No answer from TT other than an update of this thread

http://www.telltalegames.com/forums/...ad.php?t=29368

jimblobb · 07/10/2012, 03:49 am

Quote:

Originally Posted by blackvulcan3

Hey all, plenty of others having this problem with threads in the support section.

http://www.telltalegames.com/forums/...t=30725&page=6

No answer from TT other than an update of this thread

http://www.telltalegames.com/forums/...ad.php?t=29368

Yeah, I was sent exactly that answer via email. The annoying this is 1) I don't have a screen saver and 2) I have a 100Mb connection that is completely stable!

This was their answer!

Hey James,

We are aware that a number of MAC users are experiencing this issue with completing the download of episode 2 and are currently working on a fix that should resolve the issue. In the meantime, please ensure that you have a strong and stable connection to the internet when trying to download. Also, anything that causes the game to lose focus, including a screen saver, may also cause the download to stop.

I apologize for the frustration and inconvenience that this may cause and we are looking to resolve it as soon as possible so you can enjoy your game as intended.

Thank you for your patience,
Eric

anonymous man · 07/10/2012, 08:09 am

Quote:

Originally Posted by UpsetFan#1

... I am probably going to try and get a refund ...

Any ideas how to get it?

jiayuyuyu · 07/10/2012, 09:25 am

Same problem here~ those who encountered the same issue should raise their concern here so TTG will know it's not just a "small percentage" of users, claimed by TTG responders, who's unable to download ep 2... It's seems like more than just a few of us.....

dTMSr · 07/10/2012, 12:45 pm

I finally managed to finish downloading Episode 2!! But now it seems to have lost everything from Episode 1. I can either generate random decisions or play Ep 1 again.

xorandor · 07/10/2012, 08:24 pm

Quote:

Originally Posted by jiayuyuyu

Same problem here~ those who encountered the same issue should raise their concern here so TTG will know it's not just a "small percentage" of users, claimed by TTG responders, who's unable to download ep 2... It's seems like more than just a few of us.....

Agreed. For every post we see here on the forums, who knows how many people we represent. Most people won't bother posting.

CallmeTale · 08/23/2012, 11:14 am

same problem here..

windows 7 - 64 bit

and don't put the blame on my internet connection!

bunso88 · 08/30/2012, 09:01 pm

Is there any solution yet? At least for the iPad version? I...we all paid money for this episode and we can't play it....I'm hoping a refund is possible...

findrichie · 09/20/2012, 08:17 am

Hey guys this seemed to work for after a few hours of frustrating connection lost messages. I am running latest IOS 5 firmware (haven't taken the time to update to 6 yet) on an iPhone 4. Should work with other IOS devices.

1. Quit all apps especially those that might utilize any data.
2. SET "AUTO-LOCK SCREEN" TO "NEVER" (should be general settings)
3. Connect your phone to a power source, i used a speaker dock in order to hear the nature sounds from the game. That way i know it was still downloading.
4. Wait an effing long time. ( i think mine took like 2 hours.)

This worked for me after many failed attempts, i hope it helps someone here.

thanks.

distortion · 09/20/2012, 05:07 pm

People having trouble downloading, check out this thread: http://www.telltalegames.com/forums/...ad.php?t=34292

Maybe we can work together to fix this.

CB123 · 09/22/2012, 11:33 am

Quote:

Originally Posted by distortion

People having trouble downloading, check out this thread: http://www.telltalegames.com/forums/...ad.php?t=34292

Maybe we can work together to fix this.

For those with problems who need the files, please check this thread which supersedes my workaround:-
http://www.telltalegames.com/forums/...ad.php?t=33233

Lyra97 · 10/13/2012, 07:28 am

I don't think that it is just episode 2. It's doing this to me for all of the fucking episodes, I should have just waited and got it on steam. Fuck you telltale.

danegan · 10/13/2012, 11:24 am

I can't even get 1 percent downloaded!!!!!!!!!!!!!!!!!!!!!!Help

07/06/2012, 04:31 pm	#26
UpsetFan#1 Junior Member Join Date: Jun 2012 Posts: 8	It's been a week. It has been a week and still no response from the support over at Tell Tale Games. This company sucks. I am probably going to try and get a refund if this doesn't get resolved soon.

08/30/2012, 09:01 pm	#35
bunso88 Junior Member Join Date: Aug 2012 Posts: 1	Same issue...but on the New iPad Is there any solution yet? At least for the iPad version? I...we all paid money for this episode and we can't play it....I'm hoping a refund is possible...

09/20/2012, 08:17 am	#36
findrichie Junior Member Join Date: Sep 2012 Posts: 1	Potential Solution for IOS devices Hey guys this seemed to work for after a few hours of frustrating connection lost messages. I am running latest IOS 5 firmware (haven't taken the time to update to 6 yet) on an iPhone 4. Should work with other IOS devices. 1. Quit all apps especially those that might utilize any data. 2. SET "AUTO-LOCK SCREEN" TO "NEVER" (should be general settings) 3. Connect your phone to a power source, i used a speaker dock in order to hear the nature sounds from the game. That way i know it was still downloading. 4. Wait an effing long time. ( i think mine took like 2 hours.) This worked for me after many failed attempts, i hope it helps someone here. thanks.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
TWD: Unofficial alternative PC/Mac episode download options	DjNDB	Game Support - General	259	04/15/2013 10:26 pm
Possible workaround for iOS episode 2 download problem	Grendyll	Game Support - General	1	09/09/2012 12:15 am
Can't download episode 3 on Law & Order: Legacies	postaldude	Game Support - General	1	04/15/2012 05:44 pm
Tales Of Monkey Island Won't Download	snotsnit	Forum & Site Help	1	07/08/2009 09:38 am
Tales Of Monkey Island Won't Download	snotsnit	Game Support - General	3	07/07/2009 04:48 pm

07/06/2012, 07:04 am	#21
jimblobb Junior Member Join Date: Jul 2012 Posts: 3	I've emailed support today. I'll let you know if i get a reply. James

07/06/2012, 07:36 am	#22
killercow28 Junior Member Join Date: Jul 2012 Posts: 5	Also emailed support. I think we can all hold on the emails-they probably know that there is an issue. Now whether they fix it is a matter of their own corporate ethics.

07/06/2012, 09:14 am	#23
anonymous man Junior Member Join Date: Jul 2012 Posts: 3	Any ideas how to get money back??? Coz I get another copy from STEAM and it works just fine and it's 10usd cheaper!!!

07/06/2012, 09:41 am	#24
abclex Junior Member Join Date: Jul 2009 Posts: 2	Same problem here on OS X. :( My internet connection is fine, never had any problems. But the download of Ep2 always stops at about ~27%. Why can't we simply download a new Episode using a web browser like it was with MI and Back to the Future.

07/06/2012, 10:45 am	#25
Siterath Telltale Fan Join Date: Dec 2010 Posts: 8	Same problem here and I'm running Windows

07/07/2012, 11:52 am	#27
dreaminglady86 Junior Member Join Date: Jul 2009 Posts: 1	I am having the same problem

07/10/2012, 02:00 am	#28
blackvulcan3 Gold Member Join Date: Jun 2012 Posts: 94	Hey all, plenty of others having this problem with threads in the support section. http://www.telltalegames.com/forums/...t=30725&page=6 No answer from TT other than an update of this thread http://www.telltalegames.com/forums/...ad.php?t=29368

07/10/2012, 09:25 am	#31
jiayuyuyu Junior Member Join Date: Jul 2012 Posts: 11	Same problem here~ those who encountered the same issue should raise their concern here so TTG will know it's not just a "small percentage" of users, claimed by TTG responders, who's unable to download ep 2... It's seems like more than just a few of us.....

07/10/2012, 12:45 pm	#32
dTMSr Junior Member Join Date: Sep 2008 Posts: 10	I finally managed to finish downloading Episode 2!! But now it seems to have lost everything from Episode 1. I can either generate random decisions or play Ep 1 again.

08/23/2012, 11:14 am	#34
CallmeTale Junior Member Join Date: Aug 2012 Posts: 3	same problem here.. windows 7 - 64 bit and don't put the blame on my internet connection!

09/20/2012, 05:07 pm	#37
distortion Senior Member Join Date: Sep 2012 Posts: 145	People having trouble downloading, check out this thread: http://www.telltalegames.com/forums/...ad.php?t=34292 Maybe we can work together to fix this.

10/13/2012, 07:28 am	#39
Lyra97 Junior Member Join Date: Apr 2012 Posts: 1	I don't think that it is just episode 2. It's doing this to me for all of the fucking episodes, I should have just waited and got it on steam. Fuck you telltale.

10/13/2012, 11:24 am	#40
danegan Junior Member Join Date: Oct 2012 Posts: 2	I can't even get 1 percent downloaded!!!!!!!!!!!!!!!!!!!!!!Help