Very disappointed - going to complain to steam

[heavypre]

I waited almost 2 months for second episode. Now telltale changes the deal to periodic releases. WTF? I didn't paid for this. If You offer something You have to deliver. I bought 5 episodes released monthly. I expect monthly releases or refund. I'm not having fun waiting. Don't sell what You don't have - it's a scam.

[ted12]

Hate to break it to you, if you want your cash back then you'll have to do an account chargeback and risk banning yourself from Steam.

Besides, TTG announced that they were delaying the game and stated an alternate release window in the exact same blog post. They also released a formal apology for the delay and updated the remaining games' release schedule. Now, do you have an actual, legitimate complaint or problem with the game, or can we just safely throw this thread in with the ~250 other general bitching threads?

[heavypre]

This is legitimate complaint - I don't care what they said after they got my money. This is scam. I paid for something they didn't deliver.

[The_Cheshire_Cat]

Hey Butler, can you link that blog?

I found something close to that, at least the apology but I didn't see an updated schedule. I want to see if we are seeing the same thing.

[Sisterofshane]

Originally Posted by heavypre

This is legitimate complaint - I don't care what they said after they got my money. This is scam. I paid for something they didn't deliver.

Really? Legitimate complaint for what exactly?

A scam would be hooking you up for something you pay upfront for and then NOT DELIVERING SAID PRODUCT. Essentially you would have paid upfront to receive nothing or only part of something. Not releasing the game in the original "planned" time line? I agree with Ted, this is mostly "general bitching", and didn't really require a new thread.

Just like the rest of life, something get caught up in the works, causing a delay in how fast they can make the episodes available. They have acknowledged this, and have released a new tentative release date for episode three. Can't handle the delay? Consider this a life lesson to NEVER pre-order a game ever again. There's not much else you can do.

[magzhi]

http://www.telltalegames.com/community/blogs/id-975
This page shows the release date for next episode.

[The_Cheshire_Cat]

Originally Posted by magzhi

http://www.telltalegames.com/community/blogs/id-975
This page shows the release date for next episode.

ah good very good. Thank you.

So I was reading the same thing. But I don't see anything about future dates or plans for the next parts.

Just seems like they said "our bad" and kept it moving.

[magzhi]

now read it again ^^
It actually says Mid August is the release date for next episode.

[The_Cheshire_Cat]

Originally Posted by Sisterofshane

Really? Legitimate complaint for what exactly?

A scam would be hooking you up for something you pay upfront for and then NOT DELIVERING SAID PRODUCT. Essentially you would have paid upfront to receive nothing or only part of something. Not releasing the game in the original "planned" time line? I agree with Ted, this is mostly "general bitching", and didn't really require a new thread.

Just like the rest of life, something get caught up in the works, causing a delay in how fast they can make the episodes available. They have acknowledged this, and have released a new tentative release date for episode three. Can't handle the delay? Consider this a life lesson to NEVER pre-order a game ever again. There's not much else you can do.

I have to agree and disagree with her.

I as a rule do not pre-order anything. Even my most beloved series from childhood "Metal Gear Solid" I don't pre-order. But for some reasons I did not consider this a pre-order. I thought I was getting a game that was like a tv show or comic. That can be seen as a pre-order and I'll take the fault for that.

But still, I feel as if this lot has fumbled the ball, and I suspect everyone else is just complacent with bad service. Not to bash the states but my God, this country has horrible customer service and this is a fine example. It's like the rap artist say "F-you pay me!"

Originally Posted by magzhi

now read it again ^^
It actually says Mid August is the release date for next episode.

Yeah, yeah I saw that part, in the middle paragraph. I saw it the first go around, but I was under the impression from the Butler's post that a time table for the rest of the episodes was hashed out. That's why I even asked for a link. I wanted to see that.

[Milosuperspesh]

been here before bought the t shirt made meme's and still people whinge..

merge time...

[heavypre]

Originally Posted by Sisterofshane

Really? Legitimate complaint for what exactly?

A scam would be hooking you up for something you pay upfront for and then NOT DELIVERING SAID PRODUCT. Essentially you would have paid upfront to receive nothing or only part of something. Not releasing the game in the original "planned" time line? I agree with Ted, this is mostly "general bitching", and didn't really require a new thread.

They didn't deliver. Monthly releases means I should have new episode every month. I didn't agree to change release cycle. You need to be stupid to wait 10 months for 5 episodes. I will do everything in my power to get refund from steam (eaven going with chargeback - only this game on account) and will never buy anything from telltale. If they think I'm stupid and they can do whatever they want they are wrong. No service = no payment.

The game was released btw.

[The_Cheshire_Cat]

Originally Posted by heavypre

They didn't deliver. Monthly releases means I should have new episode every month. I didn't agree to change release cycle. You need to be stupid to wait 10 months for 5 episodes. I will do everything in my power to get refund from steam (eaven going with chargeback - only this game on account) and will never buy anything from telltale. If they think I'm stupid and they can do whatever they want they are wrong. No service = no payment.

The game was released btw.

Seems like a heavy price to pay my friend. Sometimes you just gotta eat the loss. They won this time around.

[Milosuperspesh]

are we stupid for buying a game that is episodic which could take a year or so to complete ? depending on how the games episodes are made and then certified slowly ? that only cost half of a standard fully complete game..

NO

[The_Cheshire_Cat]

Originally Posted by Milosuperspesh

are we stupid for buying a game that is episodic which could take a year or so to complete ? depending on how the games episodes are made and then certified slowly ? that only cost half of a standard fully complete game..

NO

If it would have taken them a year to make it otherwise, why did they think it would take them less than half a year to make it on episode release?

[Vainamoinen]

Question:

Originally Posted by the_cheshire_cat

why did they think it would take them less than half a year to make it on episode release?

Answer:

Originally Posted by jake

i don't know if you've played telltale games in the past but we are generally known for being the episodic/downloadable company who actually hits their dates, or very close. On some of our earlier games there has occasionally been a small slip either at the very beginning or very end of the season, but a monthly schedule is something we traditionally pride ourselves on, and walking dead episode 2 taking the extra time that it took kind of caught us with our pants down, made us deer-in-the-headlights a bit. We've realized now that making the walking dead games the games they are is taking longer than a lot of our older games (so we've changed the wording to remove monthly, as that has turned out to not be true), and we're sorry for that, but we hope, and we think, that the resulting content you guys get to play when its done makes up for the delay.

I get that you are upset at the delay, but please know that the delay is not meant out of disrespect, it is meant out of the opposite. We are honored that you are interested enough in our take on the walking dead to purchase the game from us, and we want to do right by your purchase and the world of the walking dead with a quality game we hope you'll remember well for years to come. Hopefully the delay between eps 1 and 2 hasn't marred that too much! (also, if it's any consolation, a silence like that is unlikely to ever happen again.)

Originally Posted by heavypre

it's a scam.

Undoubtedly no intent to deceive = not a scam.

Get your wording right. And stupidity insults can make a thread rather short-lived.

[jayster01]

Originally Posted by heavypre

They didn't deliver. Monthly releases means I should have new episode every month. I didn't agree to change release cycle. You need to be stupid to wait 10 months for 5 episodes. I will do everything in my power to get refund from steam (eaven going with chargeback - only this game on account) and will never buy anything from telltale. If they think I'm stupid and they can do whatever they want they are wrong. No service = no payment.

The game was released btw.

i think maybee they could relese on time if they wern't trying to concentrate on relesing it on new cross platforms also never buying another telltale game

[BrokenNintendo]

Did you know games are commonly delayed, and release dates are missed quite often? I think you should get off whatever drug you're on and take some time to check back into reality.

They altered the episode schedule to reflect what will probably happen, as well as apologizing for such. Also, you've already played through 2/5 of the game, how can you ask for a refund at this point, it would be like buying a game at gamestop, playing it for 3 hours and then trying to return because you don't like it's pace.

[Master of Aeons]

Compared to Valve, these episodes are getting cranked out like nothing. When it comes to episodic gaming, Telltale is probably the fastest. I can't think of anyone else with "episodic releases" who actually get to them. Half Life, the Sonic game, Penny Arcade Adventures... Name me another company who actually gets to their shit.

And if you don't like uncertain release dates, HeavyPre, maybe you should hold back on the HeavyPreordering!

Hee hee. *cries, wipes tear*

[The_Cheshire_Cat]

Vainamoinen-

Hey thanks for that. It's all I ever wanted. I take back all the snarky thing I ever said about the company.

Except the California things, those stay.

It's good to see a company owning up. I respect that. Take as long as they like then, I just hope it is worth the wait.

[harrisonpink]

Originally Posted by jayster01

i think maybee they could relese on time if they wern't trying to concentrate on relesing it on new cross platforms also never buying another telltale game

Hey everyone, just to clarify, the guys that worked on the iOS port are different than the rest of the guys on the Episode 3 team.