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08/13/2007, 06:21 am
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#1 |
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Junior Member
Join Date: Aug 2007
Posts: 2
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Different price in email confirmations
Hi!
Thanks for great products, and generally for bringing me quality time. I ordered some stuff back in june, and I just received a shipment confirmation. The prices are different from the backorder confirmation from June 27. I can't yet see on my Visa how much I've been charged for this (there are still many unspecified reservations/deductions coming in from a trip I had this weekend.) I reside in Norway. I find it a bit awkward that the case file is now cheaper... and the DVD should be free, shouldn't it? And, the freight charge, shouldn't it be specified? The first mail was correct (I remember I double-checked because it is under the 200 NOK non-customs fee limit. With the new amount, it is not) My order order number is 5433147700. Original confirmation: ------------------------------------------------------------------------ maxbones-hat Max & Crossbones Hat 1 15.99USD samandmax-s1-file Sam & Max Season One Case File 1 4.99USD samandmax-s1-dvd Sam & Max Season One Bonus Disc 1 0.00USD ------------------------------------------------------------------------ Shipment confirmation: ------------------------------------------------------------------------- maxbones-hat Max & Crossbo 1 1 1 18.92USD samandmax-s1 Sam & Max Sea 1 1 1 3.12USD samandmax-s1 Sam & Max Sea 1 1 1 8.89USD ------------------------------------------------------------------------- |
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08/13/2007, 07:22 am
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#2 |
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Formerly of the Telltale Team
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
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Ignore the prices that are listed in the shipment confirmation. The warehouse took the total (including shipping) and divided it up in an arbitrary way among the three products. I have no idea why they do this, but you have not been charged any more than you were originally told you'd be charged, which was $30.93 ($15.99 hat + $4.99 case file + $9.95 shipping).
Last edited by Emily; 08/13/2007 at 07:25 am. |
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08/13/2007, 09:41 am
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#3 |
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Junior Member
Join Date: Aug 2007
Posts: 2
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Thanks a lot for the swift answer! I love you guys. Amazing customer service.
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