|
|
||||||
| Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com |
 |
|
|
Thread Tools | Search this Thread |
09/10/2012, 11:52 am
|
#1 |
|
Junior Member
Join Date: Sep 2012
Posts: 1
|
Purchase issue
I "purchased" Walking Dead, the charge shows up on the card I used to make the purchase, however it failed to clear your system. It shows up as "pending" on the card however as best as I can tell it does not show in the TTG system at all.
I sent an email, "issue-63006" which explains the entire situation. Any help would be appreciated thanx |
|
|
|
09/10/2012, 12:04 pm
|
#2 |
|
Telltale Team
Join Date: Jun 2011
Location: Bay Area, CA
Posts: 908
|
Hi,
Your card will not be charged as the order was never completed. What you're seeing is a Pending Authorization Hold. You will see the funds put back into your account in the next 2-3 business days. If you're not familiar with Pending Authorization Holds, you can contact your bank and they should be able to provide you with more detailed information. Thanks, Matt |
|
|
|
|
| Bookmarks |
| Thread Tools | Search this Thread |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| A quick guide to the Fables Universe- SPOILERS EVERYWHERE | Eduardo | The Wolf Among Us Discussion | 19 | 11/05/2012 11:42 am |
| L&O:L inapp purchase error | wenhaver | Game Support - General | 5 | 01/11/2012 03:13 pm |
| The Beelzeboss comic Thread! | Croutons | General Chat | 4 | 11/16/2008 11:06 am |
