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| Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com |
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08/29/2007, 12:12 pm
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#1 |
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Hyperkinetic Rabbitything
Join Date: Mar 2007
Location: Behind my PC ;)
Posts: 6
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I lost my order number
Hi there!
I've used the search form from this forum and i didn't find an answer for my problem. After a systemcrash on my PC all my emails and all others were deleted, so now the email with my order number for S&M Season One also has been deleted. So now my question is, if there is a possibility to resend me my order number. It would be nice to play the Episodes again untill the german version is released. Thanks! Greetings, T4iFooN |
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08/29/2007, 01:27 pm
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#2 |
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Egregious Philosopher
Join Date: Jan 2007
Posts: 1,448
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Assuming you've had your forum registration linked to your orders automatically, you can solve this yourself very easily. In the top right corner of your screen, click on "Account" (just below your avatar image). Then, under "Your Account Options", click on "Past Purchases". Then you'll see the order numbers for all your orders with the option to redownload.
If that doesn't work for you, the best thing to do is to email support@telltalegames.com explaining the situation (and tell them which email address you used to make the order). I'm sure they can easily help you out with this.
__________________
although we do still have a time machine, so I wouldn't completely rule out the possibility. |
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08/29/2007, 01:32 pm
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#3 |
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Formerly of the Telltale Team
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
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Yes, please email support, and include any alternate email addresses it might be under or your first/last name. I just tried searching for the email address that's linked to your forum account and all I could find was a t-shirt order.
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08/29/2007, 02:04 pm
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#4 |
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Hyperkinetic Rabbitything
Join Date: Mar 2007
Location: Behind my PC ;)
Posts: 6
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Very thanks for your answers! I've got resended my order number by email a few minutes ago.
A big praise for you and your customer-freindly support =)) Friendly and happy regards!! |
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