Telltale Games

samwize · 11/16/2006, 04:45 am

Hi,

i brought cultureshock a few days ago by downloading the demo and unlocking the full game, but when i go on launch game it comes up with an error message saying 'ithis program has caused an error in USER.EXE. or KERNL.EXE.' Then after doing this it says it could not initialise direct3D but i have installed directX and Nvidia. Please could you help me i've waited a decade to play this game.

p.s. i have windowsME not XP

Emily · 11/16/2006, 06:10 am

WindowsME may be the problem.

The game is only supported on XP.

samwize · 11/17/2006, 04:08 am

so their is no way of getting the game on windowsME, because i have tried to install XP for my Pc many times but it hasnt worked!

Emily · 11/17/2006, 06:37 pm

It may run on ME, but it's not an operating system we've tested with the game.

What kind of video card do you have?

samwize · 11/18/2006, 02:02 am

its a NVIDIA GeForce2 MX 100/200 software version 4.0

Emily · 11/18/2006, 09:58 am

I have a GeForce2 card (on an XP machine) and have received the "Could not initialize 3D" error when I installed new drivers. Rolling back to older drivers helped me in that situation, so you could try that. But I still think the error in USER.EXE or KERNL.EXE is due to your operating system.

samwize · 11/19/2006, 03:50 am

ok thanks alot this has really helped, ill keep u posted if i get it to work.

mdugan · 12/22/2006, 05:18 pm

I'm having the same problem -- "could not initialize direct3D."

I have Windows XP.

I have a GEForce Video card. Direct3D version 9c is running. dx whatever that is says it is working fine on versions 7, 8, and 9, and I see the spinning cube just fine.

I don't know how to "roll back to old drivers."

Help???

Emily · 12/22/2006, 05:41 pm

Do you know what type of Geforce video card it is? To find out: right-click on your desktop, go to Properties, go to the Settings tab, click Advanced, and then the video card should have its own tab that tells you what type of Geforce card it is.

Also, on the Settings tab, make sure your Color Quality is set for 32 bit, not 16 bit.

And also make sure the game is NOT in compatibility mode (right-click the game .exe, select Properties, and go to the Compatibility tab).

mdugan · 12/23/2006, 02:07 pm

Oh, excellent, changing color quality to 32 worked!

By the way - My video card is GEForce4 MX 440 with AGP8X. And, I'm probably doing something wrong, but when I go to the game .exe, and right-click it, and select Properties, there is no Compatibility tab. I have Windows XP Home - could it be that this tab is available only on Professional version?

Thank you so much for solving this!

Emily · 12/23/2006, 04:01 pm

I'm glad that fixed it!

I'm not sure why you wouldn't see the Compatibility tab. I have XP Home myself and it's there. Anyway, probably not something to worry about... if you ever do need to use compatibility mode, there are other ways to do it.

mat79 · 01/21/2007, 07:46 am

I'm now having the same error!
The game worked before (Ep. 1 worked fine too) but now I get the Direct3D error.

Running WinXP SP2, Geforce 6600GT, latest DirectX & drivers

Edit: nevermind, a reboot fixed it

Glenwing · 01/02/2008, 09:11 pm

Mine says 'could not initialize direct 3D. You may want to check that the latest version of DirectX is currently installed on your system. Also make sure that this program as compiled with header files that match the installed DirectX DLLs.'

-I installed DirectX 9 and 10.

-I have no idea what the last part means.

-I switched graphics quality to 32 bit

-Game is not in compatibility mode

-Video card: GEForce 2 MX 100/200

-Operating System: Windows XP Pro

Please offer some suggestions.

Will · 01/03/2008, 10:10 am

Have you tried updating your graphics card driver? You should be able to get it here: http://www.nvidia.com/object/winxp_2k_93.71_2.html

*Seg* · 01/03/2008, 11:17 am

Glenwing:

Your video card, the GeForce 2 MX, is a DirectX 7 class of graphics card and doesn't meet the minimum requirements of DirectX 8 class or better. I'm afraid there isn't much we can do for you with that hardware configuration.

Glenwing · 01/03/2008, 11:36 am

Ah. Well, thanks for the help.

Sherm · 01/11/2008, 09:19 pm

I'm getting the same error message. All the above stuff has been checked and I'm good for all of it. I have XP and an Intel Graphics Media Accelerator X3100. Any idea what the problem is?

Will · 01/14/2008, 10:10 am

Did you try updating DirectX even if it looks like it is up to date? DX is extremely deceptive and it's always worth updating it again. Plus, so many programs modify it that it gets easily corrupted.

Sherm · 01/14/2008, 05:49 pm

I tried, but it just keeps saying that a newer or equivalent version of DirectX is already installed. I can't find it to uninstall so I can reinstall either.

Emily · 01/14/2008, 06:12 pm

My guess is that your Intel Graphics Media Accelerator X3100 will not run the game. In general, integrated graphics are not supported for our games (although the games will sometimes run with them).

Sorry.

11/16/2006, 04:45 am	#1
samwize Junior Member Join Date: Nov 2006 Posts: 4	Could not initialize direct3D and error message Hi, i brought cultureshock a few days ago by downloading the demo and unlocking the full game, but when i go on launch game it comes up with an error message saying 'ithis program has caused an error in USER.EXE. or KERNL.EXE.' Then after doing this it says it could not initialise direct3D but i have installed directX and Nvidia. Please could you help me i've waited a decade to play this game. p.s. i have windowsME not XP

12/22/2006, 05:18 pm	#8
mdugan Junior Member Join Date: Dec 2006 Posts: 2	Me too I'm having the same problem -- "could not initialize direct3D." I have Windows XP. I have a GEForce Video card. Direct3D version 9c is running. dx whatever that is says it is working fine on versions 7, 8, and 9, and I see the spinning cube just fine. I don't know how to "roll back to old drivers." Help???

01/21/2007, 07:46 am	#12
mat79 Junior Member Join Date: Oct 2006 Posts: 10	I'm now having the same error! The game worked before (Ep. 1 worked fine too) but now I get the Direct3D error. Running WinXP SP2, Geforce 6600GT, latest DirectX & drivers Edit: nevermind, a reboot fixed it Last edited by mat79; 01/21/2007 at 08:14 am.

01/03/2008, 11:17 am	#15
Seg Telltale Team Join Date: Oct 2006 Location: San Rafael, CA Posts: 383	Glenwing: Your video card, the GeForce 2 MX, is a DirectX 7 class of graphics card and doesn't meet the minimum requirements of DirectX 8 class or better. I'm afraid there isn't much we can do for you with that hardware configuration. __________________ Seg Special Projects Producer Telltale Games (Formerly a Content Programmer, 2010-2011) (Formerly the Build & Distribution Engineer, 2007-2010)

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11/16/2006, 06:10 am	#2
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	WindowsME may be the problem. The game is only supported on XP.

11/17/2006, 04:08 am	#3
samwize Junior Member Join Date: Nov 2006 Posts: 4	so their is no way of getting the game on windowsME, because i have tried to install XP for my Pc many times but it hasnt worked!

11/17/2006, 06:37 pm	#4
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	It may run on ME, but it's not an operating system we've tested with the game. What kind of video card do you have?

11/18/2006, 02:02 am	#5
samwize Junior Member Join Date: Nov 2006 Posts: 4	its a NVIDIA GeForce2 MX 100/200 software version 4.0

11/18/2006, 09:58 am	#6
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	I have a GeForce2 card (on an XP machine) and have received the "Could not initialize 3D" error when I installed new drivers. Rolling back to older drivers helped me in that situation, so you could try that. But I still think the error in USER.EXE or KERNL.EXE is due to your operating system.

11/19/2006, 03:50 am	#7
samwize Junior Member Join Date: Nov 2006 Posts: 4	ok thanks alot this has really helped, ill keep u posted if i get it to work.

12/22/2006, 05:41 pm	#9
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Do you know what type of Geforce video card it is? To find out: right-click on your desktop, go to Properties, go to the Settings tab, click Advanced, and then the video card should have its own tab that tells you what type of Geforce card it is. Also, on the Settings tab, make sure your Color Quality is set for 32 bit, not 16 bit. And also make sure the game is NOT in compatibility mode (right-click the game .exe, select Properties, and go to the Compatibility tab).

12/23/2006, 02:07 pm	#10
mdugan Junior Member Join Date: Dec 2006 Posts: 2	Oh, excellent, changing color quality to 32 worked! By the way - My video card is GEForce4 MX 440 with AGP8X. And, I'm probably doing something wrong, but when I go to the game .exe, and right-click it, and select Properties, there is no Compatibility tab. I have Windows XP Home - could it be that this tab is available only on Professional version? Thank you so much for solving this!

12/23/2006, 04:01 pm	#11
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	I'm glad that fixed it! I'm not sure why you wouldn't see the Compatibility tab. I have XP Home myself and it's there. Anyway, probably not something to worry about... if you ever do need to use compatibility mode, there are other ways to do it.

01/02/2008, 09:11 pm	#13
Glenwing Junior Member Join Date: Jan 2008 Posts: 2	Mine says 'could not initialize direct 3D. You may want to check that the latest version of DirectX is currently installed on your system. Also make sure that this program as compiled with header files that match the installed DirectX DLLs.' -I installed DirectX 9 and 10. -I have no idea what the last part means. -I switched graphics quality to 32 bit -Game is not in compatibility mode -Video card: GEForce 2 MX 100/200 -Operating System: Windows XP Pro Please offer some suggestions.

01/03/2008, 10:10 am	#14
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Have you tried updating your graphics card driver? You should be able to get it here: http://www.nvidia.com/object/winxp_2k_93.71_2.html

01/03/2008, 11:36 am	#16
Glenwing Junior Member Join Date: Jan 2008 Posts: 2	Ah. Well, thanks for the help.

01/11/2008, 09:19 pm	#17
Sherm Junior Member Join Date: Feb 2007 Posts: 11	I'm getting the same error message. All the above stuff has been checked and I'm good for all of it. I have XP and an Intel Graphics Media Accelerator X3100. Any idea what the problem is?

01/14/2008, 10:10 am	#18
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Did you try updating DirectX even if it looks like it is up to date? DX is extremely deceptive and it's always worth updating it again. Plus, so many programs modify it that it gets easily corrupted.

01/14/2008, 05:49 pm	#19
Sherm Junior Member Join Date: Feb 2007 Posts: 11	I tried, but it just keeps saying that a newer or equivalent version of DirectX is already installed. I can't find it to uninstall so I can reinstall either.

01/14/2008, 06:12 pm	#20
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	My guess is that your Intel Graphics Media Accelerator X3100 will not run the game. In general, integrated graphics are not supported for our games (although the games will sometimes run with them). Sorry.