Telltale Games

stazi · 09/24/2007, 06:25 pm

I'm still awaiting my copy of the game

I got an email saying it had shipped on the 25th of August, exactly one month ago.

*Hero1* · 09/24/2007, 11:44 pm

my game took 3 weeks..my copy of the effigy mound took 6.. so you might get it in the next couple

stazi · 09/25/2007, 03:02 am

wow :S that's spectacularly slow.

*Hero1* · 09/25/2007, 03:48 am

sure is

Emily · 09/26/2007, 10:54 am

The problems seem to be due to a few things... one, the packages are not always shipped the day we're told they're shipped (that's actually the day they're handed off from the fulfillment house to the shipping partner, not always the day they go into the mail, and they don't have tracking numbers so it's impossible to know), and two, they're sometimes getting held up at customs. Also we had some reports a few months back of Australian packages going via New Zealand, god knows why.

If you haven't received it in another week or two, email support@telltalegames.com and we'll get you a replacement.

chibinezu · 09/29/2007, 03:39 am

I'm having much the same problem as I ordered on the 24/08 and got a shipping notice on the 25/08 but have yet to receive anything. I tried emailing support@telltalegames.com and immediately got an error email stating that it was undeliverable to that address.

Emily · 09/29/2007, 11:17 am

Quote:

I tried emailing support@telltalegames.com and immediately got an error email stating that it was undeliverable to that address.

That's odd, because as far as I know we have been receiving support emails no problem. Could you please forward your original email and also the email you got when you tried writing to support to me at emily -at- telltalegames.com? Thanks.

stazi · 10/15/2007, 04:34 am

still not here. im emailing support

Emily · 10/15/2007, 07:00 am

Cool, we'll send a replacement this week. Thanks for your patience. It often happens that the day after I send the replacement, the original shows up. I don't really mind it because it's our job to make sure our customers get what they ordered, but since the cost of the replacement and the postage (not to mention the time it takes to pack it up and take it to the post office) all comes out of our pocket, I appreciate it when people are willing to give it an extra week or two just to make sure the package really is lost in the mail.

stazi · 10/20/2007, 03:17 am

Thanks for that. I'll be willing to post it back at my expense if it arrives

flipperthepriest · 11/16/2007, 10:06 pm

they ship to you in australia! yes! i was afraid they wouldnt ship to me in new zealand. will you? hi im new to the forum btw.

Emily · 11/18/2007, 09:42 am

Welcome to the forum!

We do ship to New Zealand.

pointsman · 11/21/2007, 10:37 pm

My Season 1 disc was shipped to Australia on 15th October and just arrived today on 22nd November.

So to all the Aussies out there who are anxiously waiting for their shipment and are searching threads like this for some info (like I did), I guess patience is the key!

It may take 5 or 6 weeks, but it should show up eventually.

Emily · 11/22/2007, 03:30 pm

Thanks for letting us know how long it took, hopefully that'll be reassuring for others who have been waiting.

I hope the disc is worth the wait!

09/24/2007, 06:25 pm	#1
stazi Junior Member Join Date: Apr 2007 Posts: 5	how long does shipping to Australia take? (Shipped 1 month ago) I'm still awaiting my copy of the game I got an email saying it had shipped on the 25th of August, exactly one month ago.

09/24/2007, 11:44 pm	#2
Hero1 conclusion jumper Join Date: Oct 2006 Location: melbourne, australia Posts: 1,766	my game took 3 weeks..my copy of the effigy mound took 6.. so you might get it in the next couple __________________ Patience is a sharp razor to swallow...

09/25/2007, 03:48 am	#4
Hero1 conclusion jumper Join Date: Oct 2006 Location: melbourne, australia Posts: 1,766	sure is __________________ Patience is a sharp razor to swallow...

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09/25/2007, 03:02 am	#3
stazi Junior Member Join Date: Apr 2007 Posts: 5	wow :S that's spectacularly slow.

09/26/2007, 10:54 am	#5
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	The problems seem to be due to a few things... one, the packages are not always shipped the day we're told they're shipped (that's actually the day they're handed off from the fulfillment house to the shipping partner, not always the day they go into the mail, and they don't have tracking numbers so it's impossible to know), and two, they're sometimes getting held up at customs. Also we had some reports a few months back of Australian packages going via New Zealand, god knows why. If you haven't received it in another week or two, email support@telltalegames.com and we'll get you a replacement.

09/29/2007, 03:39 am	#6
chibinezu Junior Member Join Date: Sep 2007 Posts: 1	I'm having much the same problem as I ordered on the 24/08 and got a shipping notice on the 25/08 but have yet to receive anything. I tried emailing support@telltalegames.com and immediately got an error email stating that it was undeliverable to that address.

10/15/2007, 04:34 am	#8
stazi Junior Member Join Date: Apr 2007 Posts: 5	still not here. im emailing support

10/15/2007, 07:00 am	#9
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Cool, we'll send a replacement this week. Thanks for your patience. It often happens that the day after I send the replacement, the original shows up. I don't really mind it because it's our job to make sure our customers get what they ordered, but since the cost of the replacement and the postage (not to mention the time it takes to pack it up and take it to the post office) all comes out of our pocket, I appreciate it when people are willing to give it an extra week or two just to make sure the package really is lost in the mail.

10/20/2007, 03:17 am	#10
stazi Junior Member Join Date: Apr 2007 Posts: 5	Thanks for that. I'll be willing to post it back at my expense if it arrives

11/16/2007, 10:06 pm	#11
flipperthepriest toastin' mah postin' Join Date: Nov 2007 Location: Hobitton Posts: 204	they ship to you in australia! yes! i was afraid they wouldnt ship to me in new zealand. will you? hi im new to the forum btw.

11/18/2007, 09:42 am	#12
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Welcome to the forum! We do ship to New Zealand.

11/21/2007, 10:37 pm	#13
pointsman Junior Member Join Date: Nov 2007 Posts: 1	My Season 1 disc was shipped to Australia on 15th October and just arrived today on 22nd November. So to all the Aussies out there who are anxiously waiting for their shipment and are searching threads like this for some info (like I did), I guess patience is the key! It may take 5 or 6 weeks, but it should show up eventually.

11/22/2007, 03:30 pm	#14
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Thanks for letting us know how long it took, hopefully that'll be reassuring for others who have been waiting. I hope the disc is worth the wait!