Telltale Games

MrGrinch · 10/12/2012, 10:42 am

If it's any use I managed to get it to work using the work around, however after I'd copied the files in to the walkingdead104 folder I right clicked on the folder and made sure to untick "readonly", then applied it to the contents. Prior to doing this, it didn't work, after doing this (and deleting the temp folder) it did.

Could just have been luck but I managed to boot up and play without any weird graphical corruption. If you're getting graphical corruption try redownloading the files again.

wminscoe7 · 10/12/2012, 10:56 am

I just received response from Telltale about this downloading issue..they state they are working on solution and when sending emails about this problem to reference "issue 64096"

sLiDeReR · 10/12/2012, 11:03 am

Same here, all fine with Episode 1-3, now I cant download anything of episode 4... come on tellgate, you wanted this stupid idea with logging in and downloading each episode, so fix it

thebigbad · 10/12/2012, 11:07 am

Quote:

Originally Posted by wminscoe7

I just received response from Telltale about this downloading issue..they state they are working on solution and when sending emails about this problem to reference "issue 64096"

Well that's finally a bit of good news. Shot them an email as well but hopefully this will lead to the solution we are all hoping for.

weejocky · 10/12/2012, 11:52 am

Just had a thought... do TellTale work weekends? If they don't get it fixed today we may have to wait till Monday (or longer)

spawner · 10/12/2012, 01:44 pm

Quote:

Originally Posted by thebigbad

Yeah this doesn't work for me either. I downloaded the files (from the other thread since those links are busted) and it installed all well and good, even allowed me to launch the game. But the graphics were all fucked and after I closed the game and launched it again it was back to not being installed and once again I "lost my connection to the internet".

If you tried downloading the sites I gave you that wouldn't help since those are just copied and so by copying only the text got copied and not the exact file.

Here's the correct way of doing this:

First of all make a back up of the entire folder in the Mydocuments/Telltale Games..........just in case something goes wrong

After you backed them up go here

Then scroll down and find the title marked as Manual Download.
Download the files according to the episode you want to download.

After downloading the files place them in their location, specified in the description.

Then afterwards go to %userprofile%\Documents\Telltale Games\The Walking Dead\SyncFs\Temp and delete that temp file inside.

Then enter the game and go to download content. You'll see "GET" and as soon as you click on it, it would be marked as installed. Go back to the main menu and it should allow you to play

dustpuffs · 10/12/2012, 02:25 pm

Around Every Corner... there's some poor soul that can't download.

gnubelebung · 10/12/2012, 02:30 pm

Looks like, for me, the episode 4 download just started working again. It got further than ever before, 20%, and hasn't stopped yet.

Edit: FFFFUUUUUUUU

Skimbleshanks · 10/12/2012, 02:31 pm

Last post worked for me. At least it says installed, haven't played it yet.

Thanks spawner

spawner · 10/12/2012, 02:40 pm

Quote:

Originally Posted by Skimbleshanks

Last post worked for me. At least it says installed, haven't played it yet.

Thanks spawner

No problem mate. Go check it out

dustpuffs · 10/12/2012, 02:47 pm

Quote:

Originally Posted by weejocky

Just had a thought... do TellTale work weekends? If they don't get it fixed today we may have to wait till Monday (or longer)

I read a post by one of the mods during the release of episode 3. I don't remember if Telltale works 8 to 5 or 9 to 6, but I'm pretty certain he said they don't work weekends. So we have either 1 hour and 15 minutes, or 2 hours and 15 minutes for this to work, or we are out of luck for the weekend I'm afraid.

Mandosaro · 10/12/2012, 03:26 pm

If we wanted to email them with that issue number, what email address should we send it to?

Imlysa · 10/12/2012, 04:23 pm

Not only am I getting this message when trying to download episode four, its now telling me I haven't downloaded and installed episode three.

dustpuffs · 10/12/2012, 04:39 pm

Quote:

Originally Posted by Imlysa

Not only am I getting this message when trying to download episode four, its now telling me I haven't downloaded and installed episode three.

Wow. That's really sucky.

littleton_pace · 10/12/2012, 04:49 pm

And so I begin day 3 attempting to download this. Nada. Yesterday I got it to 30% but then it cut out and now its back to 10% and cutting out.

Sent my own little email to TTG, not that I think it'll do anything. I'm in Australia, its already Saturday here. I was supposed to be knee-deep in this game avoiding everyone and everything else in my life.

littleton_pace · 10/12/2012, 05:42 pm

I got an automated reply so far. It says to include issue-64201 in the email, but I did that in my original. Maybe we should just flood them with emails that say issue-64201 over and over.

Quote:

Hi,

This is just an automated note to let you know that we've received your request for support and that we'll be getting back to you as quickly as possible.

For your reference, this case has been assigned the code 'issue-64201'. Please make sure to include this code in either the subject or the body of any e-mail you send to us regarding this issue.

Regards,
Telltale Support

ploot · 10/12/2012, 07:27 pm

I guess we're out of luck until next week.
Bad form, Telltale. Bad form.

relefordjc · 10/12/2012, 07:32 pm

AND you can add me as well to the ever growing consensus that TellTale sucks major ass at this point & obviously cares nothing of its customers/former fan base, its one thing if it was truly the customers PC's that was the issue but it is quite clear that its a problem on TT's end but alas they have failed to provide respectable customer service to those hardworking Americans who have not only supported their company & its endeavors but dished out the money FIRST before receiving the total product which in turn is a slap in the face in regards to TRUST! See we trusted TT by paying for a full product upfront while being promised that we would then receive the product on time in 5 split monthly dividends, all the while being screwed in the a$$ when it finally came down to it; TellTale you OWE us loyal paying customers some sort of response to this PROBLEM! We demand an explanation and/or public response on what your doing to resolve this issue! So give us some sort of response NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

wminscoe7 · 10/12/2012, 08:33 pm

Ok, so that email I received with an "issue number" was a automated response and is different from the one that littleton pace received.
Im trying to say that I guess they are looking at it as individual customer problem it seems. I hope they realize it is a lot of customers.
Im saying I hope because no one has heard an official response or gotten any help.
I am so frustrated just like everyone

WHAT DO WE DO TO GET THEIR HELP?
I wouldnt be asking if I knew they were helping..or knew

*Im emailing them again..maybe we should all send email to let them know?
Support@Telltalegames.com

Mikael.h1 · 10/12/2012, 10:50 pm

Damn, this silence from TTG isn't good. I visited their facebook page to see if they had posted any solution there. And of course a couple of spoilers stared me in the face. Even when I get this game working it will not be the same enjoyment as it could have been. Things can go wrong but TTG:s way of not adressing us regarding this is a mistake. There has been a lot of negative responce in having to wait for episodes, but I have been patient.

Now, I'm actually really disapointed in how TTG has handled this. Really disapointed. It is a shame because TTG do make so good games.

10/12/2012, 02:30 pm	#148
gnubelebung Junior Member Join Date: Apr 2012 Posts: 29	Looks like, for me, the episode 4 download just started working again. It got further than ever before, 20%, and hasn't stopped yet. Edit: FFFFUUUUUUUU Last edited by gnubelebung; 10/12/2012 at 02:40 pm.

10/12/2012, 04:49 pm	#155
littleton_pace Junior Member Join Date: Aug 2012 Posts: 12	And so I begin day 3 attempting to download this. Nada. Yesterday I got it to 30% but then it cut out and now its back to 10% and cutting out. Sent my own little email to TTG, not that I think it'll do anything. I'm in Australia, its already Saturday here. I was supposed to be knee-deep in this game avoiding everyone and everything else in my life. __________________ "No one ever said it would be this hard... let's take it back to the start."

10/12/2012, 08:33 pm	#159
wminscoe7 Member Join Date: Apr 2012 Posts: 83	Ok, so that email I received with an "issue number" was a automated response and is different from the one that littleton pace received. Im trying to say that I guess they are looking at it as individual customer problem it seems. I hope they realize it is a lot of customers. Im saying I hope because no one has heard an official response or gotten any help. I am so frustrated just like everyone WHAT DO WE DO TO GET THEIR HELP? I wouldnt be asking if I knew they were helping..or knew Im emailing them again..maybe we should all send email to let them know? Support@Telltalegames.com* Last edited by wminscoe7; 10/12/2012 at 08:36 pm.

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10/12/2012, 10:42 am	#141
MrGrinch Junior Member Join Date: Oct 2012 Posts: 3	If it's any use I managed to get it to work using the work around, however after I'd copied the files in to the walkingdead104 folder I right clicked on the folder and made sure to untick "readonly", then applied it to the contents. Prior to doing this, it didn't work, after doing this (and deleting the temp folder) it did. Could just have been luck but I managed to boot up and play without any weird graphical corruption. If you're getting graphical corruption try redownloading the files again.

10/12/2012, 10:56 am	#142
wminscoe7 Member Join Date: Apr 2012 Posts: 83	I just received response from Telltale about this downloading issue..they state they are working on solution and when sending emails about this problem to reference "issue 64096"

10/12/2012, 11:03 am	#143
sLiDeReR Junior Member Join Date: Oct 2012 Posts: 1	Same here, all fine with Episode 1-3, now I cant download anything of episode 4... come on tellgate, you wanted this stupid idea with logging in and downloading each episode, so fix it

10/12/2012, 11:52 am	#145
weejocky Junior Member Join Date: Nov 2010 Posts: 10	Just had a thought... do TellTale work weekends? If they don't get it fixed today we may have to wait till Monday (or longer)

10/12/2012, 02:25 pm	#147
dustpuffs having fun Join Date: Aug 2012 Location: In a shoe Posts: 251	Around Every Corner... there's some poor soul that can't download.

10/12/2012, 02:31 pm	#149
Skimbleshanks Junior Member Join Date: Apr 2007 Posts: 5	Last post worked for me. At least it says installed, haven't played it yet. Thanks spawner

10/12/2012, 03:26 pm	#152
Mandosaro Junior Member Join Date: Jun 2012 Location: England Posts: 29	If we wanted to email them with that issue number, what email address should we send it to?

10/12/2012, 04:23 pm	#153
Imlysa Junior Member Join Date: Aug 2012 Posts: 1	Not only am I getting this message when trying to download episode four, its now telling me I haven't downloaded and installed episode three.

10/12/2012, 07:27 pm	#157
ploot Junior Member Join Date: Apr 2008 Posts: 21	I guess we're out of luck until next week. Bad form, Telltale. Bad form.

10/12/2012, 07:32 pm	#158
relefordjc Junior Member Join Date: Oct 2012 Posts: 1	AND you can add me as well to the ever growing consensus that TellTale sucks major ass at this point & obviously cares nothing of its customers/former fan base, its one thing if it was truly the customers PC's that was the issue but it is quite clear that its a problem on TT's end but alas they have failed to provide respectable customer service to those hardworking Americans who have not only supported their company & its endeavors but dished out the money FIRST before receiving the total product which in turn is a slap in the face in regards to TRUST! See we trusted TT by paying for a full product upfront while being promised that we would then receive the product on time in 5 split monthly dividends, all the while being screwed in the a$$ when it finally came down to it; TellTale you OWE us loyal paying customers some sort of response to this PROBLEM! We demand an explanation and/or public response on what your doing to resolve this issue! So give us some sort of response NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

10/12/2012, 10:50 pm	#160
Mikael.h1 Junior Member Join Date: Oct 2012 Posts: 22	Damn, this silence from TTG isn't good. I visited their facebook page to see if they had posted any solution there. And of course a couple of spoilers stared me in the face. Even when I get this game working it will not be the same enjoyment as it could have been. Things can go wrong but TTG:s way of not adressing us regarding this is a mistake. There has been a lot of negative responce in having to wait for episodes, but I have been patient. Now, I'm actually really disapointed in how TTG has handled this. Really disapointed. It is a shame because TTG do make so good games.